DataCard CR500 User Reference Manual
  1. Manuals
  2. Brands
  3. DataCard Manuals
  4. Printer
  5. CR500
  6. User reference manual

DataCard CR500 User Reference Manual

Instant issuance system
Hide thumbs Also See for CR500:
Table of Contents

Advertisement

Quick Links

Datacard® CR500™ Instant Issuance System
User Reference Guide
November 2015
527495-001 Rev C

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CR500 and is the answer not in the manual?

Questions and answers

Related Manuals for DataCard CR500

Summary of Contents for DataCard CR500

  • Page 1 Datacard® CR500™ Instant Issuance System User Reference Guide November 2015 527495-001 Rev C...

  • Page 2: Table Of Contents

    Datacard CR500 User Reference Guide The CR500 Instant Issuance System The CR500 Instant Issuance System Contents The CR500 Instant Issuance System ............3 View the Printer Touch Screen ..............4 User Button and Light..................4 Down Arrow, Up Arrow, and Enter Keys .............. 5 Ribbon Light ......................

  • Page 3: View The Printer Touch Screen

    Datacard CR500 User Reference Guide View the Printer Touch Screen View the Printer Touch Screen Indicators include the following: Off (not visible) The printer is off. The printer touch screen, located on the security enclosure, operates when the Green The printer is ready.

  • Page 4: Card Light

    Datacard CR500 User Reference Guide View the Print Unit Front Panel Card Light View the Print Unit Front Panel The card light indicates the status of the cards in the printer. It blinks amber when The print unit front panel is available when the security enclosure door is open. It the printer has a card problem, such as when the printer is out of cards.

  • Page 5: Load Supplies

    Datacard CR500 User Reference Guide Load Supplies Load Supplies The first time you use the printer, it must be powered on and off once to cancel Transport Mode and allow supplies to be loaded. Transport mode is used when shipping or moving the printer.

  • Page 6: Load The Retransfer Film

    Datacard CR500 User Reference Guide Load Supplies Load the Retransfer Film Insert the loaded ribbon cartridge in the printer until it clicks into position. Close the print unit door. When the retransfer film runs out, “Media Run Out” displays on the print unit front On the print unit front panel, press Reset and then Return to initialize the ink panel, and message 162, “Retransfer film out,”...
  • Page 7 Datacard CR500 User Reference Guide Load Supplies Remove both used film spools from the cartridge (if present). Load the new roll of retransfer film on the cartridge: Put the full roll of film on the green supply spindle. Align the retransfer film along the three film guides, as shown on the cartridge diagram.

  • Page 8: Load Cards

    Datacard CR500 User Reference Guide Load Supplies Load Cards Track the cards removed from inventory and loaded in the printer following your organization’s card tracking procedure. Follow your organization’s guidelines to load the correct cards in hopper 1, hopper 2, and hopper 3.

  • Page 9: Remove Rejected Cards

    Datacard CR500 User Reference Guide Remove Rejected Cards Remove Rejected Cards Orient the cards as follows: • For cards with pre-printed images, load cards with the front of the card down and the top of the image toward the print unit.

  • Page 10: Clean The System

    Replace the cleaning unit yearly, Cleaning Kit or more often if it is no longer cleaning effectively. Each CR500 printer is shipped with a cleaning kit. The kit contains the supplies you *Multi-hopper Every 200 cards Clean as described in “Clean the need to clean the printer.

  • Page 11: Clean The Card Cleaning Rollers And Cleaning Unit

    Datacard CR500 User Reference Guide Clean the System Clean the Card Cleaning Rollers and Cleaning Unit The cleaning unit, located inside the printer door, removes lint and other debris from the cards before printing. Clean the card cleaning rollers after every 200 cards or when you change the ink ribbon.
  • Page 12 Datacard CR500 User Reference Guide Clean the System Clean the rollers. Insert the cleaning card into the rollers of the cleaning unit. Rinse the blue cleaning rollers with cold water. Gently rub the rollers under running water. Jog Dial iii.

  • Page 13: Clean The Multi-Hopper

    Datacard CR500 User Reference Guide Clean the System Clean the Multi-Hopper The multi-hopper holds cards before they are printed. Clean the hoppers after every 200 cards or when you notice debris on cards. Unlock and open the security enclosure door.

  • Page 14: Clean The Print Unit

    Datacard CR500 User Reference Guide Clean the System Clean the Print Unit Use the single-sided, adhesive cleaning card (part no. 506277-001) to clean the card load roller, the print unit card feed rollers, and the heated roller. The card load roller moves cards into the print unit.
  • Page 15 Datacard CR500 User Reference Guide Clean the System Move the cleaning card through the printer. Power on the printer. The message “Film Search A1” displays on the print unit front panel. Rotate the shuttle to the down position. Push the exception card slide in, past the resistance until it reaches the stop position.

  • Page 16: Clean The Magnetic Stripe Head

    Datacard CR500 User Reference Guide Clean the System Clean the Magnetic Stripe Head At the print unit front panel. Press Menu to display “Cleaning”. Clean the magnetic stripe head after every 1000 encoded cards. Use a magnetic stripe head cleaning card to perform the cleaning procedure. When the cleaning Press Enter, then press Next to display the “MG”...

  • Page 17: Clean The Thermal Printhead

    Datacard CR500 User Reference Guide Clean the System Clean the Thermal Printhead Clean the thermal printhead after every 1000 printed cards. Caution: The thermal printhead can be damaged by an electrostatic charge. Discharge yourself by touching the print unit frame before cleaning the printhead.

  • Page 18: Clean The Print Unit Fan Filter

    Datacard CR500 User Reference Guide Common Error Messages Clean the Print Unit Fan Filter Common Error Messages The print unit has a fan filter to prevent airborne particles from entering the print area. Clean the filter regularly and replace it yearly.

  • Page 19: Message 158: Check Print Unit Front Panel

    Print Unit: The print unit is Wait until the cleaning is Print Unit: There is a card jam Refer to the CR500 User’s Guide Testing or Cleaning processing a cleaning complete, or complete the menu Jam (Discharge)94 in the card discharge for detailed instructions.

  • Page 20: Clear Card Jams

    Datacard CR500 User Reference Guide Clear Card Jams Clear Card Jams Notes When a card becomes jammed inside the printer, you must remove it before continuing to print cards. The procedure you use depends on the location of the card jam.

  • Page 21: Clear A Multi-Hopper Jam

    Datacard CR500 User Reference Guide Clear Card Jams Clear a Multi-Hopper Jam If a card jams in the multi-hopper: Press the User button on the touch screen to attempt to clear the problem. If the card jam message displays again, continue with these steps.

  • Page 22: Clear A Print Unit Cleaning Roller Or Turnover Jam

    Datacard CR500 User Reference Guide Clear Card Jams Clear a Print Unit Cleaning Roller or Turnover Jam Follow this procedure if a card has entered the print unit and is jammed in the card cleaning rollers or in the turnover unit.
  • Page 23 Datacard CR500 User Reference Guide Clear Card Jams If the card is inside the turnover unit, use the jog dials to move it to the reject tray for removal. Place one jog dial on the lower shaft of the card cleaning unit.
  • Page 24 1187 Park Place Shakopee, Minnesota 55379 952.933.1223 • 952.933.7971 Fax www.datacard.com/id © 2014–2015 Entrust Datacard Corporation. November 2015 All rights reserved. 527495-001 Rev C...

Table of Contents