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Summary of Contents for DataCard CR825
- Page 1 Entrust Datacard™ CR825™ and CE875™ Instant Issuance System Installation and Administrator’s Guide September 2017 Part No. 527748-001, Rev. C...
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Page 2: Trademark Acknowledgments
Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries. -
Page 3: Compliance Statements
Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip. -
Page 4: Regulatory Compliance
Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules. -
Page 5: Notice For Europe
Simplified EU Declaration of Conformity Entrust Datacard Corporation declares that the following radio equipment: MXD, MX6000, MX6100, PB6500, MX2000, MX2100, SP55k, SP35, SP55, CP40, CP60, CP80, SP75, FP65, SR200, SR300, PX10, PX30, EX30, MPR3800, CR500f, MX1100, RX10, and PB1000 is in compliance with the Directive 2014/53/EU. - Page 6 Notice for Australia This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. Notice for China (Simplified Chinese) 警告 此为 A 级产品，在生活环境中， 该产品可能会造成无线电干扰。...
- Page 7 Wash hands after handling. Entrust Datacard believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.
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- Page 9 Revision Log CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide Revision Date Description of Changes May 2016 Beta release of this document. November 2016 First release of this document. August 2017 Added new cleaning procedures and multi-hopper support.
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Page 11: Table Of Contents
Contents Chapter 1: Printer Installation ..........1 PC Requirements. - Page 12 Print a Test Card............. . . 36 Set Up Network Access.
- Page 13 Access Printer Manager ........... . . 57 Printer Manager Settings.
- Page 14 Chapter 4: Supplies and Parts..........97 Printer Supplies.
- Page 15 Embosser Supplies ............A-17 Indent Ribbon .
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Page 17: Chapter 1: Printer Installation
Windows 8.1, 32- or 64-bit Windows 7, 32- or 64-bit Windows Server 2012, R2, 64-bit Windows Server 2008, 64-bit An Ethernet network connection. Datacard® CardWizard® Issuance Software. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 18: Ethernet Requirements
with, the network. Electrical Requirements The power supply detects the input voltage and works within the range stated. Electrical Requirements Printer Model Input Output CR825 85–230VAC/47-63 Hz/1.2Amp 24V/6.6Amp/160W CE875 Refer to Appendix A: "CE875 Instant Issuance System”. Printer Installation... -
Page 19: Site Requirements
Printer Dimensions The external printer dimensions are shown in the following illustrations. Single-Hopper Printer 15.6 in 397 mm 21.4 in 544 mm 10.1 in 257 mm CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 20: Multi-Hopper Printer
Multi-Hopper Printer 16.2 in 411 mm 25.6 in 651 mm 13.4 in 340 mm Printer Installation... -
Page 21: Clearance Requirements
Additional clearance is required when using these options. Multi-Hopper Printer 16.2 in 411 mm 10.0 in 254 mm 14.6 in 371 mm 11.7 in 35.2 in 298 mm 893 mm 28.8 in 732 mm CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 22: Operating Environment
Printer Manager interface to specify printer security settings. If your card production site requires secure printing, use the following: An Entrust Datacard CR825 instant issuance system with secure printing enabled An Entrust Datacard CE875 instant issuance system with secure printing enabled ... -
Page 23: Install The Printer
Activate the Printer from the LCD Menu page 16 Clean the Printer page 18 Install Supplies page 22 Install a Large Output Hopper page 29 CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 24: Unpack The Printer
Unpack the Printer Remove the printer from the shipping carton. The accessories tray holds the printer power supply and power cord, the cleaning roller spindle, CDs, and the printer documentation. Accessories Tray Lift printer from the sides only. Save the shipping cartons and packing materials. They are required if you need to store, move, or return the system for service. -
Page 25: Secure The Printer (Optional)
Insert the T-bar of the cable lock through the printer opening into the security plate. Follow the instructions included with the cable lock to complete the installation. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 26: Use The Bolt-Down Openings
Use the Bolt-Down Openings The printer includes bolt-down openings that you can use to secure it to a mounting surface. You need the following supplies: The bolt-down kit (part no. 512969-001) contains two M6 well nuts. Two M6 (6 mm) screws, purchased separately. ... - Page 27 Insert the M6 screws through the holes in the mounting surface and into the well nuts in the bottom of the printer. Tighten the screws securely. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 28: Unpack The Optional Multi-Hopper
Unpack the Optional Multi-Hopper Printer Installation... -
Page 29: Prepare The Multi-Hopper
Remove the restraining pin from the enclosure transition by pulling it straight up from the unit. Restraining Pin Rotate the enclosure transition 90° so that it aligns with the top of the multi-hopper unit. Enclosure Transition CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 30: Assemble The Multi-Hopper Printer
Assemble the Multi-Hopper Printer Match the two large hooks on the back center of the multi-hopper with the two slots on the printer frame. Multi-Hopper Back Multi-Hopper Attachment Hooks Multi-Hopper Attachment Slots Push the multi-hopper in slightly to engage the hooks into the frame. Push down to secure the multi-hopper to the printer. -
Page 31: Plug In And Power On The Printer
Print job queue is Button deactivated displays on the LCD panel. You must activate the printer before continuing with the printer setup. Refer to “Activate the Printer from the LCD Menu” page CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 32: Use The Front Panel
Arrow Activate the Printer from the LCD Menu Before proceeding with the activation process, call Entrust Datacard technical phone support at 1-800-328-3996 to obtain the activation code. Have the printer serial number ready for phone confirmation. The serial number is located on the configuration label of the printer. - Page 33 Apply displays on line 2. If the code is not correct, press the U button to exit and return to the blank Activate screen. Reenter the code. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 34: Clean The Printer
If another message displays on line 2, system activation failed. Repeat step 3. If activation fails again, contact Entrust Datacard Technical Phone Support at 1-800-328-3996. Clean the Printer The first time you set up the printer, use the double-sided, adhesive-coated (sticky) cleaning card to clean the newly installed printer. -
Page 35: Clean The Printhead Cam Rollers
Printhead Cam Rollers Move the cleaning card up and down along the rollers to remove any debris found on the rollers. Continue with “Clean the Inside of the Printer” page CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 36: Clean The Inside Of The Printer
Clean the Inside of the Printer Use the following procedure to clean the inside of the printer. Do this procedure after you have cleaned the printhead cam rollers using the sticky cleaning card. Power on the printer. Unlock the input hopper lock. Peel off the wrapper from the other side of the cleaning card. - Page 37 You can remove the indent cartridge to access the card, if necessary. Open the printer access door and remove the used cleaning card. Continue with “Install Supplies” page CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 38: Install Supplies
Install Supplies To prepare the printer to print cards, install the ink ribbon and retransfer film on the appropriate cartridges, install a cleaning sleeve into the printer, and load blank card stock into the input hopper. If your system includes an embosser, also load topping foil and indent ribbon into the embosser. - Page 39 Slide the empty silver take-up spool onto the cartridge until it clicks into place. Turn the take-up spool clockwise just enough to take up any slack in the ribbon. Continue with “Install the Cleaning Sleeve” page CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 40: Install The Cleaning Sleeve
Install the Cleaning Sleeve The cleaning sleeve helps maintain print quality by removing dust and other particles from cards before they travel into the printer. The cleaning sleeve fits on a spindle that is inserted into the printer. The printer ships with the cleaning spindle in the accessories box. Replace the cleaning sleeve each time you install a new ink ribbon, if debris appears on the printed card, or if the cleaning sleeve is no longer sticky. -
Page 41: Install The Retransfer Film
Slide the yellow supply spool onto the cartridge until it clicks into place. The supply roll can go on only one way and fits only on the correct side of the cartridge. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 42 Route the film around the rollers on the cartridge. A diagram on the cartridge shows the correct routing pattern. Slide the empty silver take-up spool onto the cartridge until it clicks into place. Turn the take-up spool counterclockwise just enough to take up any slack in the film. Replace the retransfer film cartridge in the printer.
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Page 43: Load Cards
Slide the lock bar release button (B1) to the left to release the hopper lock bars. Rotate a lock bar to the left to provide access to the multi-hopper input cartridge that you want to load. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 44 Press the cartridge release button at the top of the cartridge and open the cartridge door. Lift the card weight to the top of the cartridge and gently pull it forward until it locks in position. Load the cards into the input hopper cartridge.
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Page 45: Install A Large Output Hopper
Remove the standard output hopper from the printer. Pull the hopper straight out from the printer. Place the printer on the extended pedestal base. Make sure that it is lined up correctly on the pedestal. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 46: Connect To The Printer
Insert the 125-card output hopper into the printer and pedestal until it clicks into place. Follow the instructions included in the upgrade kit to complete the installation. Connect to the Printer You can connect to the printer from a Windows-based PC through a network (an Ethernet cable is not supplied with the system). -
Page 47: Set The Printer Network Ip Address
For example, a group may set up several printers in a central location before installing them at individual sites. Obtain the following values from your network support personnel. Make sure you receive all three values: IP address Subnet mask Gateway address CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 48 Enter the menu system. Press the U button to suspend the printer. Press E to enter the menu system. NTER Press the down arrow until Configuration displays on line 2. Press E to enter the Configuration menu. NTER Press the down arrow to display Network IPv4 on line 2. Press E to enter the Network IPv4 menu.
- Page 49 Press the down arrow key to scroll to Exit on line 2. Press E . Then, press the U button to return the printer to Ready. The U button glows NTER green. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 50: Test The Ip Address Using A Local Network
Test the IP Address Using a Local Network You can set up a local network consisting of the printer and a computer. This allows you to test whether the printer and computer can communicate using the static IP address, and to test that the printer is functioning correctly. - Page 51 On the Local Area Connection Properties dialog box, select Internet Protocol Version 4 (TCP/IPv4). Click Properties. Use the Properties dialog box to enter the IP address information. Select Use the following IP address. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 52: Print A Test Card
In the IP address field, enter the value for the static IP address that you set on the front panel of the printer. Give the last section of the IP address a value that is at least plus one from the address on the printer front panel. For example, if the IP address that is set on the front panel of the printer is 172.17.1.113, enter the address as 172.17.1.114 on the computer. -
Page 53: Set Up Network Access
Access Printer Manager to verify that your computer and the printer can communicate over the network. You also can use Printer Manager to perform other printer setup tasks, as necessary. Refer to Chapter 3: "Printer Manager” for complete information about using Printer Manager. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 54 Printer Installation...
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Page 55: Chapter 2: Elements Of Card Design
The layout of the data. Processes to enhance card appearance Card Front such as adding embossing or indent Smart Card Chip Emboss Characters characters. Account Number CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 56: Printing Design
Printing Design Printing design includes color and monochrome printing, bar code printing, non-printing areas, and card layout. Color Printing The retransfer printing process uses two types of supply: a color pigment ink ribbon and a retransfer film. The color ink ribbon typically contains the following panels, C (cyan), M (magenta), Y (yellow), K (black), and P (primer). -
Page 57: Color Management
Check your card production application for settings that can help improve the printed color of text. Use an image editing application to adjust the color of a logo file for optimal printing. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 58: Monochrome Printing
Monochrome Printing Monochrome printing prints cards using a single color. You can use the black panel of a full-color ribbon to print monochrome elements. Monochrome Printing with Full-Color Ribbon Full-color ink ribbon includes a black panel. Text and bar codes are usually printed with the black panel. Full-color print ribbon also prints any monochrome or one-bit-per- pixel graphics using the K panel. -
Page 59: Print Bar Codes
The width of the narrow elements in the bar code must be large enough to be read consistently. The capabilities of the bar code reader can influence this. The bar code must be tall enough to be read under normal conditions. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 60: Test Bar Codes
Bar Code Print Settings To achieve the best quality printing and improve the readability of the bar code, use the K (black) panel of the color ink ribbon to print the black bars. Bar codes printed with the color panels may not be as crisp and sharp as those printed with the K panel only. -
Page 61: Apply A Second Layer Of Retransfer Film
0.5 mm. This makes the actual non-printing area smaller than the feature. The dotted lines in the diagrams in the following sections show the retransfer film overlap onto the magnetic stripe or smart card chip. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 62: Standard Magnetic Stripe Non-Printing Area
Standard Magnetic Stripe Non-Printing Area The magnetic stripe typically is located on the back of the card. The following table shows the standard measurements for magnetic stripes. Use these values if you need to define a non-printing area. The retransfer film must overlap the magnetic stripe by 0.5 mm (indicated by the dotted lines). -
Page 63: Card Layout
The following illustration shows the image that is sent to the printer: 1344 pixels 2100 pixels Image Sent to the Printer 2100 x 1344 pixels CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 64: Backgrounds
The printer then masks the edges of the image and prints the image on the card. The image prints to the edge of the card with no unprinted margins. Image Printed on Card (2023 x 1276 pixels) Image Sent to the Printer (2100 x 1344 pixels) Edges are masked off by the printer. -
Page 65: Magnetic Stripe Design
TTS (Thrift Third Standard) The maximum number of characters for TTS format is 104 characters. Numeric characters (0–9) and the following special characters are allowed: : ; < = > CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 66: Single-Track Option (Jis)
Single-Track Option (JIS) The default data format for a single-track magnetic stripe module is the JIS (Japanese Industrial Standard) Type II format. The maximum number of characters for the JIS format is 69 characters. These characters can include spaces, numeric characters (0–9), uppercase alphabetic characters (A–Z), lowercase alphabetic characters (a–z), and the following special characters: ! "... -
Page 67: Magnetic Stripe Coercivity
A card production application that is designed to work with the printer and the smart card application Smart cards that work with the reader installed in the printer CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 68: Smart Card Codes On The Printer Labels
Smart Card Codes on the Printer Labels The configuration labels include codes that identify the type and model of the smart card reader installed in the printer. The following table lists the codes used on the configuration labels. Code on Label Type of Smart Card Module DUALi Single Wire Single-Wire Smart Card... -
Page 69: Embossing And Indenting Design
Service providers can use the information in the log file to troubleshoot and relay information when troubleshooting card processing issues. Refer to Chapter 3: "Printer Manager” for more information. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 70 Elements of Card Design...
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Page 71: Chapter 3: Printer Manager
Printer Manager includes different user access levels that control the type of information that can be viewed. You can choose from three user access levels to perform a variety of basic and advanced tasks: WebUser, WebAdmin, and WebService. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 72: Printer Manager User Access Levels
WebService WebService access has all of the above adjustments with additional access to test and adjust motors, sensors, and other internal components. The WebService user typically is an Entrust Datacard-trained service provider. Printer Manager... -
Page 73: Access Printer Manager
In the Please Log In section, select a Username that matches your job responsibility and enter a password (if required). Refer to “Printer Manager User Access Levels” page 56 for a description of the user access levels. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 74: Printer Manager Settings
Click Log In to display the Printer Manager Welcome page. & T INTS If the browser cannot connect to the printer, make sure that Ready displays on the LCD panel of the printer. Some Printer Manager pages feature hover text that displays help information when the ... -
Page 75: Print A Printer Manager Page
The options available in Printer Manager are determined by the printer model and the options installed on the printer. The Printer Manager options described in the following sections may not be available for all printers. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 76: Status Menu
Status Menu The Status menu displays general information about the printer and its usage statistics. Users at all access levels can view or print the Status menu information. You cannot change the information on the Status menu. Status Menu Option Function WebUser WebAdmin... - Page 77 IP address configured for the printer. The page shows the IP address, network mask, gateway address, and MAC address. About Printer Manager Display the Printer Manager View View software version and copyright information. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 78: Printer Setting Menu
Printer Setting Menu Use the Printer Setting menu to view and customize printer settings. Printer Setting Menu Option Function WebUser WebAdmin Communication Set or view the network Change all Current address method used by Values the printer. ActivityLog Set values in the activity log Change all Current to help isolate card Values... - Page 79 Values Values printer. HeatRoller Set the time (in minutes) Change all Current Change all Current the printer is idle before Values Values power to the heated roller is turned off. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
- Page 80 Printer Setting Menu Option Function WebUser WebAdmin Retransfer Set values for the retransfer Change all Current process. Values Debower Set values for the debow action after the image has been transferred to the card. Available to WebService access level users only. SmartCard Set values for the smart card module in the printer.
- Page 81 This setting is used primarily by financial printers. Contact your service provider for more information. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 82: Communication
Communication Use the Communication settings to specify the network address method used by the printer. Current Value Description Default Value (unit) Allowed Range 1) EthAddressMethod DHCP DHCP 2) EthDnsAddress1 0.0.0.0 0.0.0.0 3) EthDnsAddress2 0.0.0.0 0.0.0.0 4) EthDnsSearchSuffix 5) EthGatewayAddress 0.0.0.0 10.2.71.1 6) EthIpAddress 0.0.0.0... - Page 83 The prefix length indicates the boundary between the subnet to which the host is connected and device ID in the IPv6 manual address, starting from the left end. The default value is 64. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
- Page 84 IPv6ManualSelect—Enable the printer to use the manual address specified in IPv6ManualAddress. If this setting is disabled, the manual address information specified for the printer is retained, but is not used. IPv6StatelessAddrSelect—Enable the printer to allow the router to provide one or more ...
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Page 85: Activitylog
A value of Information results in most events being written to the log. InternalLog—Enable or disable the activity log on the printer. We recommend that you operate at all default logging settings to reduce unnecessary logging for typical printer operations. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 86 Activity Log Example: Change the FilterJobStates status recorded in the activity log to help isolate a card production problem. Select Printer Setting > Activity Log. Set FilterJobStates to Error from the drop-down list. Changes to the state of a job, with this severity and higher, are written to the activity log.
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Page 87: Behavior
Disabled 12) Plugin Enabled Disabled 13) RejectHopper Enabled Enabled 14) Remake Enabled Disabled 15) RetrieveDataTimeout [0 – 120] 16) SmartcardForceProtocol Disabled Disabled 17) WebServer Enabled Enabled 18) WebServerSecure Enabled Enabled CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 88 Printer Manager setting to use the desired ATR format. CPX—Enable or disable the CPX communications protocol used by some Datacard systems. DoorCloseLockTimeout—The number of seconds after all printer doors are closed before the ...
- Page 89 Caution: Do not disable WebServerSecure. If the web server is disabled, you cannot launch Printer Manager and configuration changes cannot be made. To reverse this action, you must contact Entrust Datacard. To restrict access for the WebAdmin access level, select Printer Setting > Update Password and specify a password.
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Page 90: Vitalproductdata
VitalProductData The VitalProductData settings allow WebService access level users to change information about the printer or system in specific circumstances. Contact your service provider should it become necessary to modify the VitalProductData settings. WebUser and WebAdmin access-level users can specify a user-defined name for the printer that is used for network communication. Current Value Description Default Value... -
Page 91: Frontpanel
The ribbon light blinks amber when the ribbon reaches this value. SpeakerEnabled—Enable or disable the external printer speaker. The speaker provides a sound in addition to the front panel lights and LCD text. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 92: Print
Datacard SR200/SR300/CR500 card printers. The printed card will not be identical because of differences in the print resolution and canvas size used by the CR825 or CE875 printer. You may need to modify your existing card designs to produce the optimal output. -
Page 93: Transport
Default Value (unit) Allowed Range 1) VertTransMedSpeed 67.733 67.733 [25.4 – 200.0] VertTransMedSpeed—The speed at which the vertical transport motor runs when clearing errors. You cannot change this value. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 94: Flipper
Flipper The Flipper settings define values for the duplex module in duplex-option printers. Most flipper settings are available for WebService access-level users only. Contact your service provider for assistance if you need to change the printer’s flipper settings. WebAdmin access-level users can specify the number of cards that are allowed in the reject tray before an error is issued. - Page 95 The setting applies to the card stock specified in CardStockDisplayed. ExceptionCardStockLoaded—The card stock that will be inserted in the exception slot. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 96: Heatroller
Hopper1CardStockLoaded—The card stock loaded in the input hopper. RetransferCoolTime—The time, in milliseconds, to allow the card to cool after the retransfer completes. RetransferLaminationSpeed—The speed at which to apply the retransfer film to side 1 of the card for the card stock specified in CardStockDisplayed. RetransferLaminationSpeedLayer2—The speed at which to apply the second layer of ... -
Page 97: Retransfer
This setting applies only to systems with a laminator. SecondRetransferCoolingDelay—The number of seconds that the card is allowed to cool before a second layer of retransfer film is applied. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 98: Debower
Debower The heat from the retransfer process can cause the card to become bowed slightly. The debower returns the card to its proper shape. The Debower settings define values for the debow action performed after the image has been transferred to the card. Debower settings are available for WebService access-level users only. - Page 99 StripeEncoderMultiplier—This value is information only and cannot be changed. It is determined when an SSA test is run. WriteTrack (1, 2, 3)—Allow magnetic stripe write actions to write to tracks 1, 2, and 3. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 100: Magstripecustomtrack 1-3
MagStripeCustomTrack 1–3 Custom magnetic stripe settings are available for WebAdmin and WebService access-level users to define custom magnetic stripe options. Current Value Description Default Value (unit) Allowed Range 1) CustomCharHigh Track 1: 95 [1 – 255] Tracks 2 & 3: 63 2) CustomCharLength Track 1: 6 [1 –... - Page 101 CustomSdsSs—The number of start sentinels before each data record. You should not change this value. CustomStartSentinel—Specify the first character encoded, which identifies the start of the encoded data for the track. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 102: Emboss
Using custom magnetic stripe data formats is a two-step process. First, define the custom tracks using MagStripeCustomTrack1, MagStripeCustomTrack2, and MagStripeCustomTrack3. Second, apply the custom track using the settings on the MagStripeGeneral menu. To use the defined custom track: Open the MagStripeGeneral menu. Select Custom for DataFormat1, DataFormat2, or DataFormat3 to use the custom track. -
Page 103: Multihopper
Enter the new password in the corresponding field. To remove a password, leave this field blank. Enter the new password again to confirm it. Leave the field blank if you are removing the password. Click Update Password to apply the changes. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 104: Set Job Queue State
& T INTS Passwords are hierarchical in the following order: WebService, WebAdmin, and WebUser. You can use a password that is higher in the hierarchy to log on to a specific role. Passwords may contain the following characters: a–z, A–Z, 0–9, +, and /. ... - Page 105 Click Set Job Queue State to apply the changes. To change an “Offline” printer to “Online,” you must enter the same password that was used to set it to “Offline.” CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 106: Troubleshooting Menu
TroubleShooting Menu The TroubleShooting menu for the WebAdmin access level contains settings and tools that help you isolate card production issues. Use the TroubleShooting options to run an SSA test when installing a magnetic stripe module, view and print the activity log, reset the log, reset counters, and reset the printer. -
Page 107: Activity Log
The Reset Counters option resets the Current Card counter functions in the printer. Life counters or total card counts cannot be reset. Click Run to reset the counters. Printer Reset The Printer Reset option restarts the printer. Click Run to restart the printer. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 108: Embosser Menu
Embosser Menu The Embosser menu displays only for a CE875 instant issuance system, The Embosser menu allows WebAdmin access-level users to view and reset the embosser’s Audit Log. Embosser Menu Option Function WebUser WebAdmin Audit Log Download the audit log. View/Download Reset Log Reset the audit log. -
Page 109: Maintenance Menu
Place the cleaning card in the card input hopper. If you are cleaning a printer with a multi- hopper, insert the cleaning card in the exception slide. Select Maintenance > Cleaning. Select Clean Printer. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 110: Updates
Click Run to start the cleaning process. Press the U button on the printer when the message “172: Insert cleaning card” displays on the LCD panel. The printer picks the cleaning card and moves it through the printer several times, and ejects it in the output hopper or places it in the card reject tray. -
Page 111: Log Out Menu
Manager Log In page. For security, close the browser window after you log out. Log Out Menu Option Function WebUser WebAdmin Log Out Log out and return to the Log In page. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... - Page 112 Printer Manager...
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Page 113: Chapter 4: Supplies And Parts
Cables and Power Supplies page 103 If you have a CE875 system with an embosser, refer to Appendix A: "CE875 Instant Issuance System” for information about embosser supplies and replacement parts. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 114: Printer Supplies
Printer Supplies Use the following information to order ink ribbon and retransfer film. Ink Ribbon Color ink ribbons are designed for full-color card printing. Ink ribbon kits are available from your dealer. Kits include the ink ribbon, an isopropanol cleaning card, and a replaceable cleaning sleeve. -
Page 115: Supply Storage Guidelines
If the printer will not be used for an extended period of time, remove supplies from the printer and store them. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 116: Cards
Cards For best results, use high-quality cards that meet the following specifications and recommendations. Card Size Use ISO ID-1 (also called CR80) size cards with the following dimensions: Length 3.37 inches 85.60 mm Width 2.125 inches 53.98 mm Thickness 0.030 inch 0.762 mm Actual card thickness can vary by up to ten percent from the sizes listed. -
Page 117: Card Storage
Foam fan filter 514267-001 Replacement filter for the rear door fan. Change the filter at least once a year. Card Inspection Gloves 510034-001 Pack of 100, powder-free, with no natural rubber latex. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 118: Replacement Parts
Replacement Parts The following replacement parts are available for use with the printer. Ink Ribbon Cartridge The blue ink ribbon cartridge holds the print ribbon. Retransfer Film Cartridge The yellow retransfer film cartridge holds the retransfer film. Cleaning Spindle The cleaning spindle holds the replaceable cleaning sleeve. Optional Equipment Large Output Hopper The printer can be used with a large output hopper, which holds about 125 cards. -
Page 119: Cables And Power Supplies
Use a standard Ethernet network cable, either a Cat 5 or Cat 5e cable, to connect the printer to a network port. Ethernet cables are not available from Entrust Datacard. You can purchase a cable from a third-party supplier. Printer Power Supply The printer power supply is rated as follows: Input: 110–240V, 50–60Hz, 1.5A... -
Page 120: Power Cords
Power Cords The power cords connect the power supplies for the printer, and any attached component, to the facility power. Be sure to use power cords that ground to the facility power source. The following country-specific power cords are available: USA Power cord ... -
Page 121: Appendix A: Ce875 Instant Issuance System
75 additional emboss characters. Multiple font choices and a variety of special characters are available for the embossing wheel. Multi-Hopper System Single-Hopper System Printer Multi-Hopper Embosser CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 122: Site Requirements
Site Requirements Provide space for the system and for clearance around the system. Use the following system dimensions and clearance area. System Dimensions The external system dimensions are shown in the following illustrations. Single-Hopper System 26.0 in 662 mm 28.0 in 712 mm 15.0 in 381 mm... -
Page 123: Multi-Hopper System
Multi-Hopper System 26.6 in 675 mm 26.8 in 681 mm 15.0 in 381 mm CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 124: Clearance Requirements
Clearance Requirements The following measurements show the system dimensions when the system access doors are open and the power cord is connected. We recommend that you provide at least 3 inches (76.2 mm) of additional clearance around the system to maintain access to the power cords and data cables, and to allow you to load and remove cards and supplies. -
Page 125: Multi-Hopper System
The power supply is rated as follows: Electrical Requirements System Component Input Output Printer 85–230VAC/47-63 Hz/1.2Amp 24V/6.6Amp/160W Embosser 110-240V/50-60Hz/3.5Amp 24V/10.42Amp/250W The power supply detects the input voltage and works within the stated range. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 126: Unpack The Embosser
Unpack the Embosser Remove the embosser from its shipping carton. Refer to “Remove the printer from the shipping carton. The accessories tray holds the printer power supply and power cord, the cleaning roller spindle, CDs, and the printer documentation.” page 8 for information about how to prepare the printer. -
Page 127: Remove Shipping Items
This procedure is optional. Contact your system administrator for requirements. You can secure the embosser using one of the following: The bolt-down openings in the bottom of the embosser enclosure An optional cable lock CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide... -
Page 128: Use The Bolt-Down Openings
Use the Bolt-Down Openings The embosser includes bolt-down openings that you can use to secure the system to a mounting surface. Open the embosser supplies access door. If installed, remove the topping foil and indent ribbon cartridges and set them aside. Bolt the embosser to the work surface. - Page 129 CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide...
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Page 130: Use The Optional Cable Lock
Use the Optional Cable Lock You also can secure the embosser using the optional cable lock. Locate the security plate receptacle at the back of the embosser. Insert the security plate vertically into the receptacle from below the embosser with the open end toward the embosser. -
Page 131: Assemble The Printer And Embosser
Make sure that the printer is securely locked to the embosser. Connect the interconnect cable from the embosser to the data port on the printer. Data Port Interconnect Cable CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide A-11... -
Page 132: Connect The Power Cords
Connect the Power Cords Connect the printer power cord to the printer and the printer power supply. Plug the power supply cord into the power outlet. Connect the embosser power cord to the embosser and to the embosser power supply. Plug the power supply cord into the power outlet. -
Page 133: Load Embosser Supplies
Spool Spool Match the keyed pattern of the supply spool hub with the left side spindle. Push the supply spool into the spindle until it clicks securely into place. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide A-13... - Page 134 Prepare the ribbon for routing. Supply Spool Roll up one full turn of indent ribbon on the silver take-up spool. Roll out a slack length of indent ribbon from the supply spool. Take-up Spool Route the ribbon around the rollers on the Supply indent ribbon cartridge.
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Page 135: Load The Topping Foil Cartridge
Push the take-up spool into the spindle until it clicks securely into place. Turn the take-up spool one full turn counterclockwise to take up foil slack. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide A-15... -
Page 136: Power On The System
Replace the topping foil cartridge. Hold the cartridge by its handle. Align the top of the cartridge with the guides inside the embosser. Slide the cartridge in until it clicks and stops. Close and lock the embosser supplies access door. Power On the System Press the power button on the front panel of the printer to power on the system. -
Page 137: Embosser Supplies
Topping Foil Part No. Description Foil, silver 504139-013 Foil, black 504139-002 Foil, gold 504139-003 Up to 500 cards per roll Foil, dark blue 504139-001 Foil, white 504139-028 Foil, copper 504139-033 CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide A-17... -
Page 138: Embosser Supply Storage Guidelines
Embosser Supply Storage Guidelines Store supplies in the original package until you load them into the embosser. Keep the original packaging closed. The indent ribbon and topping foil maintain their quality for about one year. For optimum card quality, purchase and store quantities that can be used within one year. -
Page 139: Embosser Replacement Parts
Output: 24V, 10.42A, 250W It is self-adjusting within the rated input voltage. Power Cords Refer to “Power Cords” page 104 for a list of available power cords. CR825 and CE875 Instant Issuance System Installation and Administrator’s Guide A-19... - Page 140 A-20 CE875 Instant Issuance System...
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