DataCard CE870 User Manual
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DataCard CE870 User Manual

Instant issuance system
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Datacard
CE870
Instant Issuance System
User's Guide
January 2017
Part No. 527260-001, Rev. H

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Summary of Contents for DataCard CE870

  • Page 1 ® ™ Datacard CE870 Instant Issuance System User’s Guide January 2017 Part No. 527260-001, Rev. H...

  • Page 2: Trademark Acknowledgments

    Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries. Entrust is a registered trademark and service mark in the United States and other countries.

  • Page 3: Compliance Statements

    Safety The following basic safety tips are given to ensure safe installation, operation, and maintenance of Entrust Datacard™ equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non-slip.

  • Page 4: Regulatory Compliance

    Regulatory Compliance EMC Compliance Notice To ensure compliance of the model RX10 retransfer printer to the radiated emissions requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet cable when connecting to your network Notice for USA (FCC Notice) This equipment has been tested and found to comply with the limits for Class A computing devices, pursuant to Part 15 of FCC rules.

  • Page 5: Notice For Japan

    Notice for Europe The EU Declaration of Conformity can be found on EntrustDatacard.com WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or CISPR22. In a domestic/residential environment this equipment may cause radio interference, in which case the user may be required to take adequate measures.
  • Page 6 Wash hands after handling. Entrust Datacard believes that its products are not harmful when used as designed. However, the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986, which requires warning labels on products that may contain elements that the State of California considers harmful.

  • Page 7: Revision Log

    Revision Log CE870 Instant Issuance System User’s Guide Revision Date Description of Changes August 2012 First release of this document November 2012 Updates for Card Printer Driver 4.0 April 2013 Updates for Card Printer Driver 4.1 March 2014 Updates for Card Printer Driver 5.0 and new supplies and...
  • Page 8 viii...

  • Page 9: Table Of Contents

    The CE870 Instant Issuance System ........
  • Page 10 Load the Print Ribbon (Optional)..........38 Load Cards in the Input Hopper .
  • Page 11 104: Critical problem........... . . 68 105: Magstripe data error.
  • Page 12 140: Embosser not available ..........79 141: Close emboss cover .

  • Page 13: Chapter 1: Introduction

    Chapter 1: Introduction About this Manual This manual provides user information for the Datacard® CE870™ instant issuance system. The manual includes: An overview of printer components and options, and a description of the system label.  How to use the system, including how to power the system on and off, how to use the front ...
  • Page 14 Introduction...

  • Page 15: Chapter 2: About The System

    Chapter 2: About the System This chapter introduces the CE870 instant issuance system and its components. This section describes: The CE870 Instant Issuance System  System Overview page 4  System Components page 5  System Labels page 11 ...

  • Page 16: System Overview

    System Overview The CE870 instant issuance system is used to produce a variety of cards on-site, including credit and debit cards. Personalization options include encoding magnetic stripe data, reading or programming smart cards, printing text and images, embossing, and indenting financial data. The system is designed to issue cards at the user’s location (called on-demand or instant issuance).

  • Page 17: System Components

    Printer Supplies Access The supplies access door provides access to the printer Door component on a printer with the multi-hopper. CE870 Instant Issuance System User’s Guide...

  • Page 18: Printer With Multi-Hopper

    Front Panel The front panel Includes the user button, status lights, power button, and LCD panel with navigation keys. Card Input Hopper Load the cards to use with the system into the input hopper. The single-hopper printer holds up to 100 cards. The multi-hopper has six input hoppers that hold up to 100 cards each.

  • Page 19: Printer Component (Left Side)

    The lock provides secure access to the printer. Network Connection The network connection connects the system to a network via Ethernet. Embosser Connection The embosser connection connects the embosser to the printer using the interconnect cable from the embosser. CE870 Instant Issuance System User’s Guide...

  • Page 20: Embosser Component (Top, Front, And Right Side)

    Embosser Component (Top, Front, and Right Side) Cable Guide Printer Mounting Pin Card Transfer Area Printer Mounting Pins Printer Mounting Lock Embosser Supplies Access Door Embosser Access Door Lock Card Output Hopper Cable Guide The cable guide keeps the interconnect data cable between the printer and embosser hidden.

  • Page 21: Embosser Component (Back And Left Side)

    Power Connection Receptacle Cable Lock Receptacle The cable lock receptacle allows you to connect a cable-style lock to the embosser. Power Connection The power connection provides a plug-in receptacle for the embosser power supply. CE870 Instant Issuance System User’s Guide...

  • Page 22: Inside The Embosser

    Inside the Embosser Printer Lock Lever Manual Advance Knob Indent Ribbon Cartridge Topping Foil Cartridge Reject Tray Printer Lock Lever The lever locks the printer to the embosser. Slide the lever to the right to lock the components together. Manual Advance Knob The manual advance knob allows you to move the card in the card track to clear a card jam.

  • Page 23: System Labels

    Both configuration labels provide information that is useful when requesting service. They also help you know which components are installed. Additional labels may be attached to the printer and embosser to indicate components installed by the dealer or sales group after the system was manufactured. CE870 Instant Issuance System User’s Guide...

  • Page 24: Printer Configuration Label

    Printer Configuration Label The printer configuration label is located on the left-hand side of the printer swingarm (and under the printer supplies access door on the multi-hopper). To view the label, unlock the printer and press the latch button on the printer swingarm. Configuration Label Option...

  • Page 25: Embosser Configuration Label

    Configuration Label Option Configuration Code Type Set 001=Single Embosser 002=Double Embosser Additional Type X=None N=Tilde C=Tilde and Cedilla H=Large Gothic S=Special Topper X=None T=Topper Indent X=None I=Indent CE870 Instant Issuance System User’s Guide...
  • Page 26 About the System...

  • Page 27: Chapter 3: Using The System

    This section describes how to: Process Cards page 16  Use the Front Panel page 19  Use the LCD Panel Menus page 22  Use Printer Manager page 32  Load Supplies page 33  CE870 Instant Issuance System User’s Guide...

  • Page 28: Process Cards

    The system can include: A PC with Datacard® CardWizard® issuance software. The CE870 system works with CardWizard software, which processes the card data and obtains the needed authorization from the financial system that manages customer accounts. CardWizard issuance software links to the interface used at the issuance sites.

  • Page 29: How The Card Travels

    If the card design includes indent characters on the front of the card, the card is turned automatically and moved back to the indent module to indent the characters on the front of the card. CE870 Instant Issuance System User’s Guide...

  • Page 30: Secure Encryption

    The system then processes the emboss data. The emboss function is a two-step process. First the characters are embossed and then topping foil is applied to those characters. Secure Encryption Secure encryption on the system means that all data entered is converted into a secure form of code by your software application before it is sent to the system.

  • Page 31: Use The Front Panel

    2, including the firmware version, printer model, serial number, network IP address, embosser serial number and version, and supply part numbers. If you do not press a key for 30 seconds, the LCD panel returns to the default Ready message. CE870 Instant Issuance System User’s Guide...

  • Page 32: User Button And Light

    User Button and Light The printer’s U button displays with a border of light that indicates the system status. Use the button to: Suspend the printer—press the U button when the LCD panel displays Ready.  Clear a message—press the U button once.

  • Page 33: Ribbon Light

    There is a card problem in the embosser component. The light flashes quickly (every 1/2 second). Flashing amber There is a card problem in the printer component. The light flashes quickly (every 1/2 second). CE870 Instant Issuance System User’s Guide...

  • Page 34: Use The Lcd Panel Menus

    Use the LCD Panel Menus The LCD panel shows the printer’s menu system and displays messages and conditions. When the printer is in the Ready status, the LCD displays the model number of the printer. For a list of printer and embosser messages and recovery information, refer to “Respond to Messages”...
  • Page 35 Retrieve the Printer’s Network IP Address page 26  View Card Counts from the LCD Menu page 28  Change the LCD Backlight Brightness page 30  Set Magnetic Stripe Coercivity from the LCD Menu page 31  CE870 Instant Issuance System User’s Guide...

  • Page 36: Pause The System

    Pause the System You can pause the system to prevent additional cards from being processed. A paused system completes an active print job and suspends any additional jobs from printing until it returns to a Ready status. Pause the system by pressing the U button while Ready or Busy displays on line 1 of the LCD panel.

  • Page 37: View The Printer Serial Number From The Lcd Menu

    Press an arrow key until Exit displays on line 2 of the LCD panel. Press E to exit the Status menu. NTER Press the U button to return the printer to Ready. The U button glows green and the printer is available to print cards. CE870 Instant Issuance System User’s Guide...

  • Page 38: Retrieve The Printer's Network Ip Address

    Retrieve the Printer’s Network IP Address You need to know the printer IP address to perform some tasks. For example, you must enter the printer IP address when you define the printer to the CardWizard Administrator. You also use the IP address when launching Printer Manager, the printer’s web interface, from a browser window.
  • Page 39 Network IPv4 menu. NTER Press the down arrow key to scroll to Exit on line 2. Press E . Then, press the U button to return the printer NTER to Ready. The U button glows green. CE870 Instant Issuance System User’s Guide...

  • Page 40: View Card Counts From The Lcd Menu

    View Card Counts from the LCD Menu You can use the LCD Status menu to see the number of cards that have been printed, completed, rejected, or lost. Begin with the printer displaying Ready. The U button shows steady green. Enter the menu system.
  • Page 41 Status Menu. NTER Press the down arrow key until Exit displays on line 2. Press E . Then, press the U button to return the printer to Ready. The U button glows NTER green. CE870 Instant Issuance System User’s Guide...

  • Page 42: Change The Lcd Backlight Brightness

    Change the LCD Backlight Brightness You may need to change the LCD backlight brightness to make it easier to see. You can do this using the LCD panel Configuration menu. Begin when the printer displays Ready. The U button shows steady green. Enter the menu system.

  • Page 43: Set Magnetic Stripe Coercivity From The Lcd Menu

    . Apply displays on line 2 of the LCD panel. NTER iii. Press E to save the value. NTER The printer saves the value and returns to the Magstripe menu. Press E to exit the Magstripe menu. NTER CE870 Instant Issuance System User’s Guide...

  • Page 44: Use Printer Manager

    Exit the menu system. Press an arrow key until Exit displays on line 2 of the LCD panel. Press E to exit the Configuration menu. NTER Press the down arrow key until Exit displays on line 2. Press E . Then, press the U button to return the printer to NTER Ready.

  • Page 45: Load Supplies

    Secure the blue supply spool into the spindle. Match the keyed pattern of the supply spool hub with the left side spindle. Push the supply spool into the spindle until it clicks securely into place. CE870 Instant Issuance System User’s Guide...
  • Page 46 Prepare the ribbon for routing. Roll up one full turn of indent ribbon on the silver take-up spool. Roll out a slack length of indent ribbon from the supply spool. Route the ribbon around the rollers on the indent ribbon cartridge. A diagram on the cartridge shows the correct routing pattern.

  • Page 47: Load The Topping Foil Cartridge

    Match the keyed pattern of the take-up spool hub with the left side spindle. Push the take-up spool into the spindle until it clicks securely into place. Turn the take-up spool one full turn counterclockwise to take up foil slack. CE870 Instant Issuance System User’s Guide...

  • Page 48: Load The Cleaning Sleeve

    Replace the topping foil cartridge. Hold the cartridge by its handle. Align the top of the cartridge with the guides inside the embosser. Slide the cartridge in until it clicks and stops. Close and lock the embosser supplies access door. Load the Cleaning Sleeve The printer component uses a replaceable cleaning sleeve to remove dust and other particles from cards before they travel into the printer.
  • Page 49 Slide the spindle into a new cleaning sleeve (a). Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). Remove the protective wrapper from the cleaning sleeve (c). Cleaning Roller Spindle Protective Wrapper CE870 Instant Issuance System User’s Guide...

  • Page 50: Load The Print Ribbon (Optional)

    Reinstall the ribbon cartridge. Close the printer swingarm. Press down on the ridges on the front of the swingarm to make sure that it latches completely on both sides. Close the supplies access door on the multi-hopper and lock the printer. Load the Print Ribbon (Optional) The printer uses print ribbon for color printing.

  • Page 51: Load Cards In The Input Hopper

    Load the cards into the hoppers. The input hoppers are labeled H1 through H6. Each input hopper can hold up to 100 cards. Close the multi-hopper and lock the printer when you finish loading cards. CE870 Instant Issuance System User’s Guide...

  • Page 52: Use The Exception Slot

    Use the Exception Slot The exception slot allows you to insert a single card, such as a different card type than those loaded in the input hopper. The input hopper does not have to be opened to insert a card through the exception slot.

  • Page 53: Chapter 4: System Maintenance

    Never clean the surface of the printer or embosser with abrasive chemicals or cleansers.  Keep the area around the system free of obstructions that may limit ventilation or access to  components. CE870 Instant Issuance System User’s Guide...

  • Page 54: Clean The Printhead

    Clean the Printhead If your system includes the optional printhead, clean the printhead for optimal color printing. Clean the printhead in the following situations: When the printhead is replaced.  If there are unprinted lines on a card. This can indicate dirt or contaminants on the printhead. ...

  • Page 55: Clean The System

    Close the input hopper and lock the printer. The front panel displays Ready and the U button shows steady green. CE870 Instant Issuance System User’s Guide...
  • Page 56 Use the LCD menu system to start the cleaning cycle. Press the U button. Suspended displays on line 1 of the LCD panel. Press E to enter the menu system. NTER Enter the Cleaning Card menu. Maintenance displays on line 2 of the LCD panel. Press to enter the Maintenance menu.

  • Page 57: Multi-Hopper System

    Open the printer swingarm and remove the print ribbon cartridge. Remove the used cleaning sleeve and discard it. Replace the ribbon cartridge in the printer and close the swingarm and the printer supplies access door. CE870 Instant Issuance System User’s Guide...

  • Page 58: Clean The Printer

    Open the multi-hopper door and remove any unprinted cards. Open the cleaning card packages, remove the cards, and insert the cleaning cards into the hoppers. (Plan to run the cleaning cycle immediately. The cleaning cards dry out if they are out of the package for more than a few minutes.) Close the multi-hopper door and lock the printer.

  • Page 59: Clean The Multi-Hopper Rollers

    Install a new cleaning sleeve on the print ribbon cartridge, and remove the protective cover. Refer to “Load the Cleaning Sleeve” page 36 for the steps to follow. Return the print ribbon cartridge to the printer component. CE870 Instant Issuance System User’s Guide...

  • Page 60: Clean The Embosser Rollers

    Close the printer swingarm. Press down on the ridges on the front of the swingarm to latch it completely. Close the printer supplies access door. Unlock the embosser and open the supplies access door. Remove the used cleaning card from the reject tray and discard it. Lock the printer and embosser.
  • Page 61 The card is ejected into the reject tray when the cleaning completes. Unlock the embosser and remove the used cleaning card. Close and lock the embosser. Log out of Printer Manager and close your browser window. CE870 Instant Issuance System User’s Guide...

  • Page 62: Empty The Embosser Reject Tray

    Empty the Embosser Reject Tray Unfinished cards, or cards not processed properly, are placed in the reject tray inside the embosser. Empty the reject tray regularly to avoid card jams. Unlock and open the embosser supplies access door. Remove the cards from the reject tray. Follow your site’s guidelines to properly dispose of the cards removed from the reject tray.

  • Page 63: Chapter 5: Troubleshooting

    Use Advanced Troubleshooting Tools page 59  Card Jams page 60  Repair Broken Indent Ribbon or Topping Foil page 62  Messages and Conditions page 63  Respond to Messages page 66  CE870 Instant Issuance System User’s Guide...

  • Page 64: Locate A Problem Within The Card Production System

    Locate a Problem Within the Card Production System If any one of the following components does not work properly, your card production can be affected. CardWizard issuance software  CardWizard software formats the data used to create cards. Make sure that your card design works with the system.

  • Page 65: Tools For Troubleshooting

    Blank cards to print, used at several stages of troubleshooting  Print ribbon (for optional color printing)  Indent ribbon and topping foil  Cleaning supplies, especially printer cleaning cards and a cleaning swab  CE870 Instant Issuance System User’s Guide...

  • Page 66: Installation Problems

    Installation Problems This section describes issues that could prevent a successful installation and provides recommended solutions to those issues. Problem Solution The network cable is loose. Reconnect the data cable to the network port and the printer. Restart the printer. The printer displays Ready Follow your network troubleshooting procedures to isolate on the LCD panel, but it is...

  • Page 67: Card Appearance

    The cards are not the Use cards that meet the size requirement for correct size for the the printer. Refer to “Cards” in the printer’s printer. Installation and Administrator’s Guide for specifications. CE870 Instant Issuance System User’s Guide...
  • Page 68 Problem Probable Cause Solution Printing is blurred. The cards have a matte, Use cards that meet the requirements for the not glossy, finish. printer. Refer to “Cards” in the printer’s Installation and Administrator’s Guide for specifications. The rollers are dirty. Run a cleaning card.
  • Page 69 Printing is uneven or is The monochrome (K) Increase the monochrome intensity. Find a missing in some areas. power setting is too low. balance between printing all card data and The cards require a causing wrinkles. different setting. CE870 Instant Issuance System User’s Guide...

  • Page 70: Indent Troubleshooting

    Indent Troubleshooting Problem Probable Cause Solution The indent characters are The indent ribbon is Load the indent ribbon correctly. Refer to very light. loaded incorrectly or not “Load the Indent Ribbon Cartridge” being taken up on rollers. page 33 for more information. Contact your system administrator if the problem continues.

  • Page 71: Use Advanced Troubleshooting Tools

    Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to the “Printer Manager” section in the printer’s Installation and Administrator’s Guide for more information. CE870 Instant Issuance System User’s Guide...

  • Page 72: Card Jams

    Card Jams A card jam occurs when the card does not reach the proper position for the next action. To begin troubleshooting a card jam, first determine where in the system the card jam has occurred. Card jams can occur in either the printer or embosser components. Printer Card Jam Unlock the printer and open the printer supplies access door on the multi-hopper.

  • Page 73: Embosser Card Jam

    Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers. Remove the card. Replace the indent ribbon and topping foil cartridges. Close and lock the embosser supplies access door. CE870 Instant Issuance System User’s Guide...

  • Page 74: Repair Broken Indent Ribbon Or Topping Foil

    Repair Broken Indent Ribbon or Topping Foil If the indent ribbon or topping foil breaks, you can repair it and continue using the supply. Unlock and open the embosser supplies access door. Remove the cartridge with the broken supply from the embosser. Trim the ends of the broken supply evenly.

  • Page 75: Messages And Conditions

    Job could not complete Amber Flash Card not in position Amber Flash Printer problem Amber Flash Critical problem Amber Flash Amber Flash Amber Flash Magstripe data error Amber Flash Magstripe data not found Amber Flash CE870 Instant Issuance System User’s Guide...
  • Page 76 LCD Message User Light Supply Light Card Light Magstripe read data error Amber Flash Magstripe read no data Amber Flash Print ribbon problem Amber Flash Print ribbon out or missing Amber Flash Card not picked Amber Flash Card hopper empty Amber Flash Close cover to continue Amber Flash...
  • Page 77 Insert new card side 2 up Amber Flash Insert same card side 2 up Amber Flash Insert new card side 1 up Amber Flash Insert same card side 1 up Amber Flash Insert cleaning card Amber Flash CE870 Instant Issuance System User’s Guide...

  • Page 78: Messages From Printer Manager

    LCD Message User Light Supply Light Card Light Improper shutdown Amber Flash Configuration error Green Flash Messages from Printer Manager Printer Manager issues messages that display only in the browser window. Click Continue in Printer Manager to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide.

  • Page 79: Printer Messages

    Open the printer and remove the ribbon cartridge. Turn the knob to remove the card. Replace the ribbon cartridge and close the printer Press the U button to clear the message and send the card to print again. CE870 Instant Issuance System User’s Guide...

  • Page 80: 103: Printer Problem

    103: Printer problem The printer had an error. The card will be canceled. Press the printer P button to power off the printer. OWER Press the P button again to power on the printer. OWER 104: Critical problem The printer had a serious error. The card will be canceled. Press the printer P button to power off the printer.

  • Page 81: 106: Magstripe Data Not Found

    INTS The card might have been loaded in the input hopper the wrong way. A diagram inside the  input hopper shows the correct orientation. The card might not have a magnetic stripe.  CE870 Instant Issuance System User’s Guide...

  • Page 82: 109: Print Ribbon Problem

    109: Print ribbon problem The print ribbon is not moving properly. Open the printer and remove the ribbon cartridge. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. Replace the ribbon cartridge and close the printer. Press the U button on the printer to clear the message and send a new card to the printer.

  • Page 83: 112: Card Hopper Empty

    Press down on the cover ridges to make sure that the cover latches completely on both sides.  All access doors must be closed to process cards. Unlock, open, and close all printer doors to  make sure they are closed completely. Lock the system.  CE870 Instant Issuance System User’s Guide...

  • Page 84: 116: Magstripe Not Available

    Use ribbon designed for this printer. Press the U button on the printer to clear the message. & T INTS Purchase ribbon from your dealer or authorized reseller.  Check the Entrust Datacard website for updated firmware that supports new ribbon types.  Troubleshooting...

  • Page 85: 119: Print Ribbon Not Supported

    & T INTS Purchase ribbon from your dealer or authorized reseller.  Check the Entrust Datacard website for updated firmware that supports new ribbon types.  120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s U button.

  • Page 86: 123: Insert New Card Side 1 Up

    123: Insert new card side 1 up Insert a new card in the printer with side 1 facing up. If the card is not immediately picked, press the printer’s U button. 124: Insert same card side 2 up Take the card from the printer. Turn the card over end to end so side 2 is facing up.

  • Page 87: 153: Insert Same Card Side 2 Up

    The system was shut down incorrectly or lost power. 245: Configuration error The configuration is not compatible with the printer model. The Printer cannot print cards until the configuration issue is corrected. Contact your service provider for assistance. CE870 Instant Issuance System User’s Guide...

  • Page 88: Embosser Messages

    Embosser Messages The following messages indicate a condition in the embosser component. 125: Emboss critical error The embosser has encountered a critical error. The card will be canceled. Press the printer P button to power off the system. OWER Request service. The system must remain powered off.

  • Page 89: 130: Embosser Card Entry Jam

    Open the embosser and empty the reject tray. Close and lock the embosser. & T INTS The embosser reject tray holds five cards. Empty it regularly to avoid receiving the message. Refer “Empty the Embosser Reject Tray” page CE870 Instant Issuance System User’s Guide...

  • Page 90: 135: Indent Ribbon Supplies Out

    135: Indent ribbon supplies out The embosser does not have usable indent ribbon. Open the embosser and remove the indent ribbon cartridge. Install a new indent ribbon. Replace the cartridge, and then close and lock the embosser. & T INTS Refer to “Load the Indent Ribbon Cartridge”...

  • Page 91: 139: Lost Card, Open Emboss Cover

    Reposition, repair, or replace the topping foil and advance the repaired area one full turn. Replace the cartridge, and then close and lock the embosser. & T INTS Refer to “Load the Topping Foil Cartridge” page 35 “Repair Broken Indent Ribbon or Topping Foil” page CE870 Instant Issuance System User’s Guide...

  • Page 92: 144: Topping Foil Out

    Replace the cartridge, and then close and lock the embosser. Driver-Only Message The following message is issued by the Card Printer Driver if you send a print job to the CE870 instant issuance system using the driver. The Card Printer Driver does not support the CE870 system.

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