Keypad Error Messages - Supra KeyAdvantage User Manual

KeyPad Error Messages

Table 2 lists some of the most common KeyPad error messages and their causes.
Table 2. KeyPad Error Messages
KeyPad error message
Box Battery Low
Clock Error Reprogram Key
Communication Error
Incorrect Pin
Incorrect Update Code
Incorrect Update Code
Key Battery Low
Keypad Expired Check Out Key
No Box Found
No KeyBox Reads In Memory
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Not Authorized
Program Error Reprogram Key
Security Lockout Key Disabled
Unsuccessful
Resolution
Error code
3Fxx Replace KeyBox
F1xx, F3xx Place KeyPad on programming base and check
in or out
01xx, 02xx, 03xx Shield IR ports from light and try again
E7xx Reenter PIN code
2Dxx Reprogram KeyPad and/or KeyBox
3Dxx Reenter update code
35xx Change KeyPad batteries
F6xx, 27xx Place KeyPad on programming base and check
in or out
F4xx Realign the KeyPad with the IR port on the
KeyBox
F2xx Read a KeyBox
26xx, 28xx, 2Axx, Place KeyPad on programming base and check
42xx, 43xx, 76xx, in or out
78xx, 79xx, E8xx,
ECxx, 7Fxx
4Axx, 46xx, 7Exx Reprogram KeyPad and/or KeyBox
7Dxx Reenter update code
F5xx Maximum number of KeyBox accesses reached.
Place on programming base and reprogram with
increased number of accesses allowed
49xx Remove the KeyPad serial number from the
KeyBox lockout list
41xx, 74xx, 75xx Wait 15 minutes and try again
6Cxx, 7Cxx, 80xx Replace KeyBox
71xx, 7Bxx Reenter PIN code and try again
7Axx Open KeyBox during valid access hours
29xx, 2Bxx, 2Cxx, Contact Supra Support
44xx, 45xx, 6Axx,
6Bxx
F0xx Place KeyPad on programming base and check
in or out
EExx Place KeyPad on programming base and check
in or out
E9xx, EAxx, EBxx, Place KeyPad on programming base and check
Edxx, EFxx in or out
68
Appendix A
Troubleshooting