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11.4 REPAIRS
11.4REPAIRS
11
The battery and modules inside the case can be replaced without return of the device to the factory. The firmware and soft-
ware can be upgraded without return of the device to the factory.
For issues not solved by troubleshooting, the process to return the device to the factory for repair is as follows:
•
Contact a GE Digital Energy Technical Support Center. Contact information is found in the first chapter.
•
Obtain a Return Materials Authorization (RMA) number from the Technical Support Center.
•
Verify that the RMA and Commercial Invoice received have the correct information.
•
Tightly pack the unit in a box with bubble wrap, foam material, or styrofoam inserts or packaging peanuts to cushion
the item(s). You may also use double boxing whereby you place the box in a larger box that contains at least 5 cm of
cushioning material.
•
Ship the unit by courier or freight forwarder, along with the Commercial Invoice and RMA, to the factory.
GE DIGITAL ENERGY
650 MARKLAND STREET
MARKHAM, ONTARIO
CANADA
L6C 0M1
ATTN: SERVICE DEPT.
RMA# : ______________
Customers are responsible for shipping costs to the factory, regardless of whether the unit is under warranty.
•
Fax a copy of the shipping information to the GE Digital Energy service department in Canada at +1 905 927 5098.
Use the detailed return procedure outlined at
https://www.gedigitalenergy.com/multilin/support/ret_proc.htm
The current warranty and return information are outlined at
https://www.gedigitalenergy.com/multilin/warranty.htm
11-8
D30 Line Distance Protection System
11 MAINTENANCE
11.4.1 REPAIRS
GE Multilin
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