Panasonic WV-SFV781L Operating Instructions Manual page 190

20 Troubleshooting
Symptom
User registration for the
"Viewnetcam.com" service
fails.
Cannot obtain images on the
SD memory card.
Images suddenly stopped
displaying.
The "Install the viewer
software." message is
displayed on the blue screen,
and live images are not
displayed.
190 Operating Instructions
Cause/solution
•
Is the registered E-mail address correct?
When an E-mail with the "Viewnetcam.com" website
link is not received, the registered E-mail address
may be incorrect. Visit the "Viewnetcam.com"
website (http://www.viewnetcam.com/) to register
the correct E-mail address.
•
Is "Allow" selected for "FTP access to camera" on
the [Network] tab of "Network" page?
It is necessary in advance to select "Allow" for "FTP
access to camera" on the [Network] tab of the
"Network" page.
•
Is the entered password correct?
Restart the web browser and enter the password
again.
•
Access to the SD memory card may be failed.
Restart the web browser and retry to obtain images.
•
This problem may be caused by Internet Explorer
automatic updating.
Perform the following procedure.
–
When using Internet Explorer 7, Internet
Explorer 8, Internet Explorer 9 or Internet
Explorer 10:
The problem may be solved by selecting the
"Display all websites in Compatibility View"
check box in [Tools - [Compatibility View
settings] of Internet Explorer.
–
When using Internet Explorer 11:
Enter the IP address of the camera in the "Add
this website" box in [Tools] - [Compatibility View
settings] of Internet Explorer 11, and press the
[Add] button. After the setting is completed,
close the web browser once, then start it again.
Clear the [Delete browsing history on exit] check
box on the [General] tab in [Tools] - [Internet
Options].
If this check box is not cleared, the IP address
information registered on the "Compatibility
View settings" screen will also be deleted when
you exit the web browser.
Refer to the following web page for precautions and
verification information to be noted for each version
of Internet Explorer.
http://security.panasonic.com/support/
•
Does the PC have the viewer software installed?
Install the viewer software from the provided
CD-ROM, with administrator rights.
Reference pages
-
129
65
-
-
-