Operating and Troubleshooting the 7781CM
Retrieving the CM's MAC Address
Retrieving the CM's MAC Address using the CM CLI
Use CM command line interface via the CMTS to retrieve the CM's MAC address.
1. Obtain the IP address assigned to the CM. You can obtain this information from the
DHCP server at the CMTS.
2. Connect an administrative computer to the same subnet as the 7781CM.
3. Start the Telnet or SSH client program on the administrative computer.
4. Log onto the CM using Telnet or SSH with the following logon details:
User name: super
•
Password: mso-admin
•
5. When the command prompt appears, enter the following command:
cd n
cd hal
mac_address 1
The CLI displays the CM's MAC address.
Retrieving the CM's MAC Address using the AP CLI
Use AP command line interface via the CMTS to retrieve the CM's MAC address.
1. Obtain the IP address assigned to the AP. You can obtain this information from the
DHCP server at the CMTS.
2. Connect an administrative computer to the same subnet as the 7781CM.
3. On the administrative computer, start the Telnet or SSH (secure shell) client program.
4. Log onto to the AP using Telnet or SSH with the following logon details:
User names: super
•
Password: sp-admin
•
5. When command prompt appears, enter the following command:
get cm supportinfo
### Basic Info ###
MAC Address: C0 xx xx xx xx xx
Software Version:
WAN IP Address: 10.225.xxx.xxx
The command prompt displays the CM's MAC address.
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V9xxxx