Brother ADS-2400N User Manual page 247

Troubleshooting
Error message
Check Connection
Out of Memory
This machine is not
connected to your PC
Replace Pick up
roller
Replace Reverse
Roller
Replace pick up and
reverse roller
Unable to Scan XX
(XX is an error code.)
Scan error due to
length, reduce
length
Cause
The machine is not connected to
your computer.
The machine's memory is full.
The machine is not connected to
your computer.
The Pick Up Roller has been used
over 200,000 times.
The Reverse Roller has been used
over 200,000 times.
Both the Reverse Roller and the
Pick Up Roller have been used over
200,000 times.
A machine error has occurred.
Documents that exceed the
maximum length was scanned.
Action
Connect the machine to your computer, and then try
again.
To clear the error, do one of the following:
Press any button (ADS-2400N / ADS-3000N) or
(ADS-2800W / ADS-3600W).
Turn the machine off and then on by unplugging
the machine from the AC power outlet and then
plugging the machine in again.
To prevent the error, do one of the following:
Reduce the number of your documents.
Set resolution setting or file size smaller.
Connect the machine to your computer, and then try
again.
Replace the Pick Up Roller with a new one. Scanning
errors may occur if you do not replace the part. See
Replace the Pick Up Roller on page 218.
Replace the Reverse Roller with a new one.
Scanning errors may occur if you do not replace the
part. See Replace the Reverse Roller on page 222.
Replace the Reverse Roller and the Pick Up Roller
with new ones. Scanning errors may occur if you
do not replace the parts. See Replace the Pick Up
Roller on page 218 and Replace the Reverse Roller
on page 222.
Turn the machine off and then on, and then try to
scan again. If the error is not cleared after turning
the machine off and then on, make a note of the
error message and report it to your Brother dealer or
Brother Customer Service (see For Customer
Service on page ii).
Decrease the scanner resolution because the
maximum length that can be scanned varies
depending on the resolution.
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