Remote Service (Ors) (Optional); Remote Service - Oce VarioPrint 6180 User Manual

Remote Service (ORS) (optional)

Remote Service (ORS) (optional)

Remote Service

Introduction
NOTE
Remote Service requires a license. Remote Service also requires a permission to an printer
dealer site outside the customer domain, either via a proxy server or via IP white list. Contact
your local IT specialist to give you the permission.
Remote Service is an application that runs on a printer. Remote Service requires a working
Internet connection to establish a secure connection between the customer's site and printer
dealer. In case a proxy server is present, Remote Service must be configured correctly.
Remote Service has the following functionality:
Functionality
Remote Assistance
Remote Diagnostics
Remote Meter Reading
Remote Software Upgrade
Using Remote Service
• In the Settings Editor, all settings for the customer's proxy server must be set correctly
([Configuration] -> [Connectivity] -> [Proxy server]).
• Via the control panel, the remote connection must be enabled ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Remote connection enabled] -> [Yes]).
• Via the control panel, you can test the remote connection ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Test Remote connection]).
The test can take up to 30 seconds. When the connection is not OK, a message indicates the
reason for the failure.
• The dashboard of the control panel displays a red icon (see figure) when the printer becomes
disconnected from the Internet. Make sure the connection is online; otherwise, the printer
dealer cannot retrieve data from your printer.
264 Chapter 12 - Maintain the print system
Description
With this function, the printer dealer can take over the control pan-
el of the printer remotely to assist in case of a problem for exam-
ple.
When a customer contacts the printer dealer in the event of a
problem, the printer dealer can automatically retrieve service-rela-
ted data from the printer for analysis and troubleshooting. With
these data, the printer dealer can quickly identify the source of the
problem and possibly solve the problem by telephone.
This function counter information needed for billing can be auto-
matically sent to the printer dealer on a regular basis. Then the
customer does not need to collect the meter readings manually
and send these to the printer dealer. The customer can always
check the sent data and approve the meter readings.
With this function, the customer can update the printer with the
latest software. The software is only retrieved from the printer
dealer when the customer wants this.
From release 3.2 onwards, the jobs on the system are not deleted
after you upgraded the software.
Océ VarioPrint 6000 line