Support, Service & Warranty; Contacting Technical Support - ProSoft Technology RadioLinx RLX2-IHW User Manual

S
U P P O R T

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient and
effective support possible. Before calling, please gather the following information to
assist in expediting this process:
1 Product Version Number
System architecture
2
Network details
3
If the issue is hardware related, we will also need information regarding:
Module configuration and associated ladder files, if any
1
Module operation and any unusual behavior
2
Configuration/Debug status information
3
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module, if
any.
Note: For technical support calls within the United States, an emergency after-hours answering
system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or
Application Support Engineers.
ProSoft Technology, Inc.
June 15, 2015
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E R V I C E
& W
A R R A N T Y
RLX2 Industrial Hotspot Series
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