General Troubleshooting - i-SENS CareSens N Manual

Message What It Means
The blood sample
has abnormally high
viscosity or
insufficient volume.
This error message
may appear when
the wrong blood
glucose test paper is
used instead of
CareSens N blood
glucose test strip.
There is a problem
with the meter.
Note:
If the error messages persist, contact your authorized
i-SENS sales representative.
42 www.i-sens.com
What To Do
Repeat the test after
inserting a new test
strip.
Repeat test after
inserting a CareSens N
test strip.
Do not use the meter.
Contact your
authorized i-SENS
sales representative.

General Troubleshooting

Problem
• C heck whether the test strip is
inserted with the contact bars facing
up. Check if the strip has been
inserted completely into the test
The display is blank
strip port.
even after inserting
• C heck if the appropriate test strip
a test strip.
was used.
• C heck whether the batteries are
inserted with the '+' side facing up.
• Replace the batteries.
The test does not
• C heck if the confirmation window is
start even after
filled completely.
applying the blood
• R epeat the test after inserting a new
sample on the strip.
test strip.
• R epeat the test after inserting a new
The test result doesn't
test strip.
match the way you
• C heck the "Use By" date of the test
feel.
strip.
• C heck the meter.
Note: If the problem is not resolved, please contact your
authorized i-SENS sales representative.
Troubleshooting
www.caresens.co.nz 43