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3.4.4
Exclusions From Warranty
The product is excluded from warranty if
The warranty period has expired.
Warranty has been voided by removal or alteration of the product or part identifi-
cation labels.
The product has been misused, abused, or subjected to unauthorized disas-
sembly/modification; placed in an unsuitable operating environment; improperly
maintained by the customer; or has failed due to an accident or other cause for
which Advantech is not responsible. Such conditions will be determined by
Advantech at its sole unfettered discretion.
The product is damaged beyond repair due to a natural disaster such as a light-
ing strike, flood, earthquake, etc.
The product has been updated/upgraded as requested by customers who are
without warranty.
3.5
Repair Process
3.5.1
Obtaining an RMA Number
All returns from customers must be authorized with an Advantech RMA (return mer-
chandise authorization) number. Any returns of defective units or parts without valid
RMA numbers will not be accepted; the items will be returned to the customer at the
customer's cost without prior notice.
An RMA number is only an authorization for returning a product, it is not approval for
repair or replacement. To request an RMA number, visit Advantech's RMA portal at
http://erma.Advantech.com.tw using an authorized user ID and password.
Customers must provide basic product and customer information and describe the
problems encountered in detail in the section labelled "Problem Description". Vague
entries such as "does not work" and "failure" are not acceptable.
If you are uncertain about the cause of the problem, please contact Advantech's
application engineers (AE). They may be able to find a solution that does not require
sending the product for repair.
The serial number of the entire product is required if only one part is returned for
repair. Otherwise, the product will be regarded as out of warranty.
3.5.2
Returning the Product for Repair
Customers can return defective products to an authorized Advantech repair facility
without an extra cross-region charge by contact their local repair center before
requesting the global repair service.
Advantech recommends that cards are sent without the accessories (manuals,
cables, etc.). Remove any unnecessary components from the card, such as a CPU,
DRAM, and CF card. If you send all these parts back (because you believe they may
be part of the problem), please clearly note that they are included in your shipment.
Otherwise, Advantech is not responsible for any items not listed. Ensure that a
description of the problem is enclosed.
European customers located outside the European community are requested to use
UPS as the forwarding company. Advantech strongly recommends adding a packing
list to all shipments. Additionally, please prepare a shipment invoice according to the
following guidelines to reduce goods clearance time:
31
ROM-DB7501 User Manual
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