Repair Report; Custody Of Products Submitted For Repair; Shipping Back To The Customer - Advantech ROM-DB7501 User Manual

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3.5.4

Repair Report

Advantech returns every product with an accompanying repair report that details the

result of the repair. A repair analysis report can also be provided upon request. If the

defect was not caused by Advantech's design or manufacturing, customers will be

charged US$60/US$120 for in-warranty/out-of-warranty repair analysis reports,

respectively.

3.5.5

Advantech will retain custody of a product submitted for repair for 1 month if waiting

for a signed P/I or payment (A/R). If the customer fails to respond within this period,

Advantech will automatically close the case. Advantech will take reasonable mea-

sures to maintain contact with the customer during this 1-month period.

3.5.6

The forwarding company for RMA returns from Advantech to customers is selected

by Advantech. Delivery can be arranged with other companies, such as UPS or

FedEx, upon request. However, the customer must bear the extra costs of alternative

shipment. If customers require any special arrangements, they are asked to indicate

this when shipping the product to Advantech.

ROM-DB7501 User Manual

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