Table of Contents
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Chapter
3
3.1
3.2
3.3
3.4
3.5
ROM-DB7501 User Manual
2.4.6
Hardware Installation .................................................................. 23
Services.......................... 25
RISC Design-in Services ........................................................................ 26
Contact Information................................................................................. 29
Technical Support and Assistance.......................................................... 30
Global Service Policy .............................................................................. 30
3.4.1
Warranty Policy........................................................................... 30
3.4.2
Warranty Period.......................................................................... 30
3.4.3
Repairs Under Warranty ............................................................. 30
3.4.4
Exclusions From Warranty.......................................................... 31
Repair Process ....................................................................................... 31
3.5.1
Obtaining an RMA Number......................................................... 31
3.5.2
Returning the Product for Repair ................................................ 31
3.5.3
Service Charges ......................................................................... 32
3.5.4
Repair Report ............................................................................. 33
3.5.5
Custody of Products Submitted for Repair ................................. 33
3.5.6
Shipping Back to the Customer .................................................. 33
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Table of Contents
