Product Warranty (2 Years) - Advantech SIMB-354 User Manual

Product Warranty (2 years)

Advantech warrants the original purchaser that its products will be free from defects
in materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products that have been repaired or altered by
persons other than repair personnel authorized by Advantech, or products that have
been subject to misuse, abuse, accident, or improper installation. Advantech
assumes no liability under the terms of this warranty as a consequence of such
events.
Because of Advantech's high quality-control standards and rigorous testing, most
customers never need to use our repair service. If an Advantech product is defective,
it will be repaired or replaced at no charge during the warranty period. For out-of-war-
ranty repairs, users will be billed according to the cost of replacement materials, ser-
vice time, and freight. Please consult your dealer for more details.
If you believe your product is defective, please follow the steps listed below.
1. Collect all information about the problem encountered (for example, CPU
speed, Advantech products used, other hardware and software used, etc.). Note
anything abnormal and list any onscreen messages encountered when the
problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product,
and any relevant information readily available.
3. If your product is diagnosed as defective, obtain a return merchandise authori-
zation (RMA) number from your dealer. This allows us to process your return
more quickly.
4. Carefully pack the defective product, a completed Repair and Replacement
Order Card, and proof of the purchase date (such as a photocopy of your sales
receipt) in a shippable container. Products returned without a proof of purchase
date are not eligible for our warranty service.
5. Write the RMA number clearly on the outside of the package and ship the prod-
uct prepaid to your dealer.
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