Technical Support And Assistance; Global Service Policy; Warranty Policy; Warranty Period - Advantech RSB-4221 User Manual

5.3

Technical Support and Assistance

For more information about this and other Advantech products, please visit our web-
site at:
<http://www.advantech.com/>
<http://www.advantech.com/ePlatform/>
For technical support and service, please visit our support website at:
<http://support.advantech.com.tw/support/>
1. Visit the Advantech web site at www.advantech.com/support where you can find
the latest information about the product.
2. Contact your distributor, sales representative, or Advantech's customer Service
center for technical support if you need additional assistance. Please have the
following information ready before you call:
Product name and serial number
Description of your peripheral attachments
Description of your software (operating system, version, application software,
etc.)
A complete description of the problem
The exact wording of any error messages
5.4

Global Service Policy

5.4.1

Warranty Policy

Below is the warranty policy of Advantech products:
5.4.2

Warranty Period

Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 years complete
and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
5.4.3

Repairs under Warranty

It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the
purchase, thru your original ADVANTECH supplier to arrange DOA replacement if
the products were purchased directly from ADVANTECH and the product is DOA
(Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, cus-
tomized and/or build-to-order products.
For those products which are not DOA, the return fee to an authorized ADVANTECH
repair facility will be at the customers' expense. The shipping fee for reconstructive
products from ADVANTECH back to customers' sites will be at ADVANTECH's
expense.
5.4.4

Exclusions from Warranty

The product is excluded from warranty if
RSB-4221 User Manual 62