HP StorageWorks Modular Smart Array 500 Maintenance And Service Manual
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- Page 1 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide (formerly Smart Array Cluster Storage System) October 2003 (Fourth Edition) Part Number 251850-004 HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM...
- Page 2 “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
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Page 3: Table Of Contents
Array Diagnostics Utility .......................... 3-2 Array Configuration Utility........................3-2 NetWare Online Array Configuration Utility (CPQONLIN)..............3-3 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM... - Page 4 Memory..............................5-2 2-Port and 4-Port Shared Storage Modules....................5-2 Hot-Plug AC Power Supply........................5-3 Hot-Plug DC Power Supply........................5-3 Index HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM...
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Page 5: About This Guide
Improper repairs can create conditions that are hazardous. Audience Assumptions This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations. -
Page 6: Where To Go For Additional Help
In the United States and Canada, call 1-800-652-6672. • Outside the United States and Canada, refer to www.hp.com HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:52 AM... -
Page 7: Illustrated Parts Catalog
Illustrated Parts Catalog Mechanical and System Components HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:55 AM... - Page 8 AIT, 35/70-GB capacity 218575-002 c) DDS-4, 20/40-GB capacity 230203-001 M-Series Rack Rail option * 314635-001 * Not shown HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:55 AM...
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Page 9: Removal And Replacement Procedures
Avoid touching pins, leads, or circuitry. • Always be properly grounded when touching a static-sensitive component or assembly. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 10: Rack Warnings And Cautions
Improper repairs can create a safety hazard. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 11: Weight Warning
• Remove all tape drives, if installed, to reduce the overall weight of the system. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 12: System Power Down
To remove the component: To replace a blank, slide the blank into the bay until it locks into place. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 13: Hot-Plug Scsi Hard Drive
If you replace a drive while the system is off, it may be necessary to rebuild the replaced drive. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... - Page 14 While reconstruction is in progress, the online LED flashes. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM...
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Page 15: Universal Hot-Plug Tape Drive
2. Slide the tape drive into the bay until it locks into place. CAUTION: Data loss can occur if the drive is not firmly seated. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 16: Bezel Blank
1. Slide the bezel blank into the bay until it locks into place. 2. Close the lever. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 17: Hp Storageworks Modular Smart Array 500 Controller
Removal and Replacement Procedures HP StorageWorks Modular Smart Array 500 Controller When the MSA500 controller in a single-controller system fails, HP recommends that you migrate the cache module to a new controller. Battery-backed cached data in a failed controller can remain intact for up to 3 days with 256-MB modules or up to 4 days with 128-MB modules. -
Page 18: Battery-Backed Cache Module
— If the system has redundant controllers and the replacement cache is the same capacity as the failed cache, proceed with step 2. 2. Remove the controller. Refer to “HP StorageWorks Modular Smart Array 500 Controller” in this chapter. 3. Remove the cache module. -
Page 19: Blower
3. Be sure the following conditions occur: — The blower begins operating immediately. — The power supply/blower assembly LED is green. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide 2-11 HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 20: Hot-Plug Power Supply
WARNING: To reduce the risk of electric shock, fire, and damage to the equipment, this product must be installed in accordance with the following guidelines: • This power supply is intended only for installation in HP equipment located in a restricted access location. •... - Page 21 If you are replacing AC power supplies with DC power supplies, refer to the DC Power Supply Option Installation Instructions that ship with the option. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide 2-13 HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM...
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Page 22: 2-Port And 4-Port Shared Storage Modules
Module, refer to the 4-Port Shared Storage Module Installation Instructions that ship with the option. 2-14 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 23: Interconnect Blank
To replace the component, reverse the removal procedure. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide 2-15 HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 24: Power Button/Led Assembly
To replace the component, slide the power button/LED assembly into the bay until it locks into place. 2-16 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:57 AM... -
Page 25: Msa500 System Chassis And Backplane
Tape Drive” in this chapter. 5. Remove the bezel blank. Refer to “Bezel Blank” in this chapter. 6. Remove the controllers. Refer to “HP StorageWorks Modular Smart Array 500 Controller” in this chapter. 7. Remove the power supplies. Refer to “Hot-Plug Power Supply” in this chapter. -
Page 26: Diagnostic Tools
Survey text files to reflect the latest changes in the configuration. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 10:59 AM... -
Page 27: Rom Upgrades
Microsoft Windows 2000, Windows NT 4.0, or Linux. Refer to the README.TXT file for further information about browser and Linux support. For more information about ACU Version 6.0 (or later), refer to the HP Array Configuration Utility User Guide on the Documentation CD. -
Page 28: Netware Online Array Configuration Utility (Cpqonlin)
It indicates drive failure, expansion, or waiting for expansion or rebuild (queued). For more NetWare Online Array Configuration Utility information, refer to the HP StorageWorks Modular Smart Array 500 System User Guide or the HP Array Configuration Utility User Guide on the Documentation CD. -
Page 29: Component Identification
Power On/Standby button Enclosure LEDs (refer to Table 4-2) Hot-plug SCSI hard drive bays with blanks HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 30: Enclosure Leds
To remove power completely, disconnect all power cords from the equipment. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 31: Rear Panel Components
Green—The power supply is receiving power, and the blower is operating normally. • Off—No power is present; the power supply or the blower has failed. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 32: 2-Port Shared Storage Module Components
Table 4-4: 2-Port Shared Storage Module Components Item Connector Description SCSI port connector SCSI port connector HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 33: 2-Port Shared Storage Module Leds
Off = Power off SCSI host port A Flashing green = On/Activity Off = Off SCSI host port B HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 34: 4-Port Shared Storage Module Components
SCSI port connector A1 SCSI port connector A2 SCSI port connector B1 SCSI port connector B2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 35: 4-Port Shared Storage Module Leds
Flashing green = On/Activity connectors 1 and 2 Off = Off SCSI host port B connectors 1 and 2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 36: Controller Components
Each MSA500 controller has an LCD display for informational and error messages. Table 4-8: Controller Display Item Description Display Left button Up button Right button Down button HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 37: Controller Leds
Green = Outstanding requests on the SCSI bus SCSI bus 1 activity Off = No outstanding requests continued HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... - Page 38 Off = No error message received or no error message currently displayed. 4-10 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM...
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Page 39: Scsi Ids
Component Identification SCSI IDs 10 11 12 13 Table 4-10: SCSI IDs SCSI ID Bus Port HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide 4-11 HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 40: Hot-Plug Scsi Hard Drive Leds
A predictive failure alert has been received for this drive. Replace the flashing drive as soon as possible. 4-12 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:00 AM... -
Page 41: Specifications
The power/heat dissipation for your installation varies depending on the equipment configuration. continued HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:04 AM... -
Page 42: Memory
11.4 cm (4.5 in) Width 3.5 cm (1.38 in) Depth 24.1 cm (9.5 in) Weight 0.6 kg (1.3 lb) HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:04 AM... -
Page 43: Hot-Plug Ac Power Supply
The ripple and noise is measured over a 20 Hz to 100 MHz frequency band. HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:04 AM... -
Page 44: Index
LED 4-12 bezel blank drive bays 4-1 location 4-1 drive online LED 4-12 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide Index-1 COMPAQ CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:03 AM... - Page 45 4-12 4-Port Shared Storage Module 2-14 EMU heartbeat 4-2 array controllers 2-9 enclosure 4-1, 4-2 Index-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide COMPAQ CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:03 AM...
- Page 46 M-Series Rack Rail option 1-2 power button/LED assembly 1-2 warranty vi power supplies 1-2 weight, warning 2-3 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide Index-3 COMPAQ CONFIDENTIAL Codename: Aurora Part Number: 251850-004 Last Saved On: 9/19/03 11:03 AM...