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Difficulties
The document was not
fed.
The document is
jammed.
The scan quality is poor. Paper dust has accumulated on the
Bleedthrough is seen in
the scanned data.
Colours in the scanned
data are dark.
A page that is not a
blank page is skipped.
Cannot scan a long
document.
A multifeed occurs.
Cause
Paper dust has accumulated on the
surface of the Pick Up Roller or Brake
Roller.
Too many documents are loaded in
the ADF at a time.
There are foreign objects in the ADF.
Your media is too thin or too thick.
Remote Setup is in process.
Paper ejection has paused.
Paper dust has accumulated on the
surface of the Pick Up Roller or Brake
Roller.
There are foreign objects in the ADF.
Your document is not acceptable for
the machine.
surface of the Pick Up Roller or Brake
Roller.
Paper dust has accumulated on the
surface of the glass strips inside the
machine.
The scanner resolution is too low.
The settings are not appropriate for
the type of document being scanned.
The settings are not appropriate for
the type of document being scanned.
•
The document is too light.
•
Skip Blank Page is set to On.
Long Paper is not selected for the
document size.
The document is not loaded correctly. Load your document correctly, and then try again.
Suggestions
Clean the Brake Roller and Pick Up Roller. See
Related Information: Clean the Scanner and
Rollers.
Make sure the maximum number of pages is
appropriate for your document.
See Related Information: Acceptable Documents.
Remove any foreign objects or ripped paper from
the ADF.
Make sure your media is acceptable for the
machine.
See Related Information: Acceptable Documents.
Cancel Remote Setup.
Remove any paper from the ADF.
Clean the Brake Roller and Pick Up Roller. See
Related Information: Clean the Scanner and
Rollers.
Remove any foreign objects or ripped paper from
the ADF.
Make sure your document is acceptable for the
machine.
See Related Information: Acceptable Documents.
Clean the Brake Roller and Pick Up Roller. See
Related Information: Clean the Scanner and
Rollers.
Clean the glass strips inside the machine.
See Related Information: Clean the Scanner and
Rollers.
Increase the scanner resolution.
Select the Remove Bleed-through / Pattern /
Remove Background Colour check box.
Do one of the following:
•
Select the Remove Bleed-through / Pattern /
Remove Background Colour check box, and
then scan from your computer.
•
Increase the Brightness, and then scan from
your computer.
•
Increase the Contrast, and then scan from your
computer.
•
Change the Scan Type to Grey or Colour, and
then scan from your computer.
Set Skip Blank Page to Off.
Alternatively, reduce the Skip Blank Page
sensitivity.
Select Long Paper for the document size. If you
cannot select Long Paper, when scanning from the
machine's Control Panel, set Skip Blank Page to
Off, set 2-sided Scan to Off and set Scan Type to
an option other than Auto. Then, you can select
Long Paper for the document size.
143
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