Troubleshooting - Accelerated Care Plus Neuroprobe 500 Pro User Manual

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The following table lists machine problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM
 Power Supply not plugged in to the
Unit will not power on
(under line power
unit of AC outlet
 Power Supply not operational
use)
 No program selected
Unit will not start
Cannot set carrier
 Treatment in progress
frequency
 Absent, inadequate, or improper
conductive medium interface
 Lead wire(s): short or breakage
Patient feels surging
 Non-conductive or poorly
or spiking sensation
during Estim.
conductive electrodes
 Breakthrough effect of stimulation in
probe modes of operation
 Failure of lead wire (s), electrode(s),
Patient cannot detect
or conductive medium interface
output during Estim
 Failure of the Neuroprobe
SLD Infrared Pads
Red Diodes - some
 Defective diodes
light up others are
dim or out
SLD Infrared Pads
 Defective unit or pad
All of the diodes are
inoperative
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TROUBLESHOOTING

CAUSE
 Verify if Power Supply is connected as appropriate
 Verify AC outlet is functional
 Verify power plug used is appropriate and undamaged (see
figure 1 below)
 Inspect Power Supply operation per procedure below
 Select mode of operation: Infrared therapy, sensory/motor,
 Stop treatment, adjust, and re-start
 Replace with correct and adequate conductive medium
 LEAD WIRE TESTER: Plug the distal (patient end) of the lead
wire into the test connectors while observing polarity (red /
black). Plug the device end of the lead wire into the receptacle
labeled LEAD WIRE TESTER. When the POWER is on, green
LED will turn on if the lead wire passes the test. LED will be
red if the lead wires are faulty and need to be replaced. (see
Figure 7. below)
 Remove electrode(s) and replace if necessary
 Adjust output up or down as necessary
 Use Neuroprobe
 LEAD WIRE TESTER: Plug the distal (patient end) of the lead
®
500 Pro
 If Output Tester shows the unit to be functional, and the Lead
 Contact ACP at (800) 350-1100 to replace the SLD Infrared
Pad
 Try another pad to determine if the same condition exists. If
neither pad lights up contact ACP at (800) 350-1100 to replace
the Neuroprobe
contact ACP at (800) 350-1100 to replace the SLD Infrared
Pad
NEUROPROBE
REMEDY
noxious probe, nerve block
®
Output Tester to determine if unit has failed
or is operating incorrectly. Plug the Output Tester into the
Adapter. Turn on the Neuroprobe
If LED illuminates properly, test lead wire(s). (see figure 2
below) If LED is not illuminated, contact ACP Service Center
at (800) 350-1100.
wire into the test connectors while observing polarity (red /
black). Plug the device end of the lead wire into the receptacle
labeled LEAD WIRE TESTER.
green LED will turn on if the lead wire passes the test. LED
will be red if the lead wires are faulty and need to be replaced.
Wire tester show the lead wires to be functional, examine the
electrodes, or conductive medium interface for problems.
®
Unit. If one pad lights and the other does not
®
500 PRO USER MANUAL
®
. Increase output intensity.
When the POWER is on,