Comtech EF Data C Installation And Operation Manual page 5

HPOD
Preface
C S
USTOMER UPPORT
Contact the Comtech EF Data Customer Support Department for:
•
Product support or training
•
Reporting comments or suggestions concerning manuals
•
Information on upgrading or returning a product
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
•
the Comtech EF Data Customer Support Department. Be prepared to supply the
Contact
Customer Support representative with the model number, serial number, and a description of
the problem.
•
a Return Material Authorization (RMA) number from the Comtech EF Data
Request
Customer Support representative.
•
Pack the product in its original shipping carton/packaging to ensure that the product is not
damaged during shipping.
•
the product back to Comtech EF Data. (Shipping charges should be prepaid.)
Ship
For Online Customer Support:
An RMA number request can be requested electronically by contacting the Customer Support
Department through the online support page at
Click on the "RMA Request Form" hyperlink, then fill out the form completely before sending.
Click on "Return Material Authorization" for detailed instructions on our return procedures.
Send e-mail to the Customer Support Department at service@comtechefdata.com.
For information regarding this product's warranty policy, refer to page xi.
www.comtechefdata.com/support.asp.
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