Check Print Quality Poor - CognitiveTPG A776II User Manual

32 Chapter 5: Troubleshooting

Check print quality poor

Condition
Printer starts to print, but stops
while the form is being printed.
Forms print is light or spotty.
Ribbon cassette is worn.
Light print, smudging, or
slip skews.
Receipt print quality poor
Condition
Colored stripe on receipt.
Receipt does not come out
all the way.
Printer starts to print, but stops
Print is light or spotty.
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
Possible causes
Communication error or
software error.
Form inserted incorrectly.
Impact print head is dirty or defective.
Improper platen gap.
Ribbon cassette is defective.
Replace the ribbon cassette.
Platen gap needs adjustment.
Possible causes
Paper is low.
Paper is jammed.
Paper is jammed while the
receipt is being printed.
Paper roll loaded incorrectly.
Thermal print head is dirty.
Print head is defective.
What to do
Check the interface cable. Check that
software is working properly.
See "Printing on Forms or Checks" on
page 23.
Contact a service representative.
Contact a service representative.
See "Removing and installing a ribbon" on
page 10.
See "Removing and installing a ribbon" on
page 10.
Contact a service representative.
What to do
Change the paper.
Open the receipt cover, inspect the knife,
and clear any jammed paper.
Open the receipt cover, inspect the knife,
and clear any jammed paper.
Check that the paper is loaded properly.
Use recommended thermal receipt paper.
Clean the thermal print head with an
alcohol pen prior to going back to an
approved paper.
Do not spray the thermal print head with
household cleaner as this may damage
it and the electronics. The thermal print
head does not normally require cleaning
if the recommended paper grades are
used. If you have used non-recommended
paper for an extended period of time,
cleaning the print head with an alcohol
pen will not help.
Contact a service representative.
A776 2UG0001 B 11/2016
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