Call Coverage Key; Additional Enhancements - Samsung Officeserv 7100 Technical Manual

OfficeServ 7100
TECHNICAL MANUAL

ADDITIONAL ENHANCEMENTS

Call Coverage Key

The call coverage key (CC key) is a feature where one station can visually and/or
audibly monitor the call status of another, or several other stations, and serve as a
backup answering position of other stations users. The secretary can monitor (and
answer) the call status of several executives. For example, an incoming call would
begin to ring at the executive's telephone. After a pre-programmed time period, the call
would continue to ring the executive, but would also delay ring to a programmed Call
Coverage key on the secretary's station. The secretary can press the associated Call
Coverage key to answer the call for the executive. The steps to accessing a CC key are
as follows: Call coverage is a single node feature. The feature is not supported across
the network.
CC key: Press the selected CC(XXXX) key = Answer delayed ringing call for another
station.
XXXX = (3 or 4 digit station)
Covered Station Status
Ringing on CO
Ringing on intercom call
Transfer/Hold Recall
Busy
In DND
Idle
Notes:
Call Coverage only works for stations in a standalone node. Call coverage will not
•
work for virtuals extensions, or station groups. Call Coverage also does not support
stations, virtuals, or station groups in other nodes.
A call cannot be transferred using the call coverage key
•
The call coverage key cannot be used as a direct station selection (DSS) key.
•
When programming MMC 722/723, the extension of the call coverage key can only
•
be programmed using station numbers from the local node. Stations, station
groups or virtual numbers from remote nodes cannot be used.
If the CC delay ring timer is set to 000 (MMC 502) the CC key will ring immediately.
•
The CC delay timer is programmable on a per station basis.
•
If the station user is busy, there will not be any offhook ringing audible for a CC key.
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The call coverage key can be used to perform directed call pickups.
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Calls ringing on the CC key will not follow the covering station's call forwarding, but
•
will follow the forwarding of the original or covered station.
Covering Station LED
Indication
Fast Flash Green
Fast Flash Green
Fast Flash Amber
Steady Red
Flashing Red
LED OFF
2.9.11
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PART 2 JANUARY 2009