Data Retention Troubleshooting Instructions; Troubleshooting Provisioning While Using Raid Manager; Errors When Operating Raid Manager (Thin Provisioning, Ssb1: 0X2E31/0Xb96D) - HP XP7 User Manual

Data Retention troubleshooting instructions

The following table provides troubleshooting instructions for Data Retention.
Problems
The Disable/ Enable or the
Enable/Disable button on the Data
Retention window is unavailable.
Nothing happens when you click the
button.
Open-systems hosts cannot read from
or write to a volume.
Mainframe hosts cannot read from or
write to a volume.
The number of days in the Retention
Term does not decrease

Troubleshooting provisioning while using RAID Manager

If an error occurs while operating Data Retention or Thin Provisioning while using RAID Manager,
you might identify the cause of the error by referring to the log appearing on the RAID Manager
window or the RAID Manager operation log file.
The RAID Manager operation log file is stored in the following directory.
/HORCM/log*/curlog/horcmlog_HOST/horcm.log
where
* is the instance number.
HOST is the host name.
The following is an example of a log entry in the RAID Manager window.

Errors when operating RAID Manager (Thin Provisioning, SSB1: 0x2e31/0xb96d)

Error Code (SSB2)
0x9100
0xb900/ 0xb901/
0xaf28
0xb902
Probable Causes and Solutions
You have been making changes in the Data Retention window, but the changes
have not been applied to the storage system. Apply the changes first, then
perform the extension lock operation.
You can find the changes by:
scrolling the current list up and down.
selecting another CU from the tree then scrolling the list up and down.
The volume is protected by the read-only attribute. Write failure is reported
as an error message.
The volume is protected by the Protect attribute. Read (or write) failure is
reported as an error message.
The volume is protected by the read-only attribute. Write failure is reported
as a Write Inhibit condition.
The volume is protected by the Protect attribute. Read (or write) failure is
reported as a cc=3 condition.
The number of days in the Retention Term is calculated based on the operating
time of the storage system. Therefore, the number of days in the Retention
Term may not decrease.
Error Contents
The command cannot be executed because user
authentication is not performed.
Error occurred when increasing THP V-VOL
capacity operation.
The operation was rejected because the
configuration was being changed by SVP or
Remote Web Console, or because the THP
V-VOL capacity was going to be increased by
another instance of the RAID Manager.
Solutions
Perform user authentication.
Ask HP technical support to solve the problem.
Increase the THP V-VOL capacity after finishing
operations on your storage system, such as the
Virtual LUN operation or a maintenance
operation. See Caution in
increasing THP V-VOL capacity" (page
Troubleshooting provisioning while using RAID Manager 209
"Requirements for
66).