Troubleshooting - Newland NLS-NQuire300 User Manual

Troubleshooting

Problem
The NQuire will not turn
on
The NQuire does not
respond to pings from
the host computer
The NQuire does not
send data to the host
computer
Parameter changes
made using web-based
configuration tool were
not retained after the
NQuire rebooted
Possible Cause
No power to the NQuire
No communication between
the NQuire and the host
computer
The NQuire is not connected
to the host computer
Parameter changes were not
saved
Possible Solution
Power adapter solution:
Connect the approved power adapter to an AC
power source and to the power jack on the NQuire.
PoE solution:
1. Connect one end of an Ethernet cable to the
Ethernet port on the NQuire.
2. Connect the other end of the Ethernet cable to
PoE power module or PoE switch.
3. Connect DC power to PoE power module or
PoE switch if required.
4. Perform continuity check on the Ethernet cable.
1. Check the cables to make sure they are
securely connected to the NQuire.
2. Ensure the NQuire's IP address is the address
the host computer is pinging.
3. Check communication parameters.
1. Check the cables to make sure they are
securely connected to the host computer
2. Check if the NQuire responds to pings from the
host computer.
After you change the settings, do not forget to click
on "Apply settings" in the corresponding box(es)
54