Warranty Terms - KAL-FIRE ECO-prestige 75 Installation Instructions Manual

39. Warranty terms

The Kal-fire products to which this warranty applies are manufactured with care using high-quality materials. If despite this any faults or defects
should appear, the following warranty terms are applicable:
1. Before the installation of the fire, the certified installer must ensure that the chimney flue is in good condition and functions correctly. All gas
fires must be installed by a certified installation professional in compliance with applicable national and, where relevant, local standards, as
well as according to the installation instructions supplied with the fire.
2. The company Kal-fire B.V. cannot be held responsible for the installation of the Fairo fire.
3. The warranty period for Kal-fire gas fires is two years from the date of purchase, which should be clearly and unequivocally marked on the
proof of purchase.
4. The ceramic glass panel, as well as any physical or chemical damage incurred from external causes during transport, storage or mounting, are
excluded from the warranty.
5. The warranty grants no right to compensation for the inability to use the Fairo fire.
6. The repair or replacement of components covered by the warranty do not in any circumstances extend the total period of the warranty.
7. If a malfunction should arise during the warranty period due to a fault in the manufacturing or the materials, Kal-fire will send a replacement
component to the installer free of charge, however, will not cover the costs of assembly or disassembly. The transport costs are to be paid by
the user.
8. If the installer is unable to resolve the malfunction, he or she can request the assistance of Kal-fire (only in the Benelux countries, Germany
and France). In other countries the importer is responsable.
9. The fire or any of its components can only be sent for inspection or servicing by prior agreement. Such a consignment must be accompanied
the dated proof of purchase.
10. A dated proof of purchase must also be presented in the case of an on-site intervention by Kal-fire during the warranty period (only in the
Benelux countries, Germany and France).
11. In the case of an on-site service visit outside of the warranty period, all parts, labour and travel expenses are to be paid by the customer.
The warranty is not applicable in the following cases:
1. If the warranty terms (detailed in the previous points) are not complied with, in full or in part.
2. If any modifications are made to the appliance without the specific authorisation of Kal-fire.
3. If the owner of the fire is not the original buyer.
4. If the installation or usage instructions have not been complied with during the installation or use of the fire.
5. If the fire is not connected using a Kal-fire concentric flue.
6. If the number of ceramic logs on the fire bed is lower or higher than the recommended number, or if the logs are different from those
recommended.
7. If the damage claimed has been caused by external factors (e.g. impact, lightning, flooding or dropping or overheating of the fire) occurring
during transport, storage or mounting.
8. If the fire has been handled or used incorrectly or carelessly.
9. If the replacement parts have been repaired or supplied by another manufacturer or by an uncertified supplier.
10. If the warranty certificate and the original, dated proof of purchase cannot be presented, or if the information on the proof of purchase has
been altered (e.g. the date has been crossed out, modified, is illegible, etc.).
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