Contacting Customer Support To Obtain Return Material Authorization; Figure 75: Location Of The Serial Number Id Label On The Virtual Chassis Module Used In An Ex4500 Switch - Juniper EX4500 Hardware Manual

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Contacting Customer Support to Obtain Return Material Authorization

Copyright © 2017, Juniper Networks, Inc.
Chapter 25: Contacting Customer Support and Returning the Chassis or Components
Figure 75: Location of the Serial Number ID Label on the Virtual Chassis
Module Used in an EX4500 Switch
Serial number
ID label
Rear
Front
Contacting Customer Support to Obtain Return Material Authorization on page 227
Returning an EX4500 Switch or Component for Repair or Replacement on page 223
If you are returning a device or hardware component to Juniper Networks for repair or
replacement, obtain a Return Material Authorization (RMA) number from Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or hardware component you want to return,
open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or
by telephone.
Before you request an RMA number from JTAC, be prepared to provide the following
information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC:
http://www.juniper.net/cm/
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