Cannot Print From A Computer - Epson WF-C869R User Manual

User's Guide

Cannot Print from a Computer

Checking the connection
❏ Connect the USB cable securely to the printer and the computer.
❏ If you are using a USB hub, try to connect the printer directly to the computer.
❏ If you connect the printer to a SuperSpeed USB port using a USB 2.0 cable, a communication error may occur
on some computers. In this case, re-connect the printer using one of the following methods.
❏ Use a USB 3.0 cable.
❏ Connect to a Hi-Speed USB port on the computer.
❏ Connect to a SuperSpeed USB port other than the port that generated the communication error.
❏ If you cannot print over a network, see the page that describes the network connection method from the
computer.
Checking the software and data
❏ Install the printer driver.
❏ If you are printing a large data size image, the computer may run out of memory. Print the image at a lower
resolution or a smaller size.
Checking the printer status from the computer (Windows)
Click Print Queue on the printer driver's Maintenance tab, and then check the following.
❏ Check if there are any paused print jobs.
Cancel printing if necessary.
❏ Make sure the printer is not offline or pending.
If the printer is offline or pending, clear the offline or pending setting from the Printer menu.
❏ Make sure the printer is selected as the default printer from the Printer menu (there should be a check mark on
the menu item).
If the printer is not selected as the default printer, set it as the default printer.
❏ Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a network connection.
Checking the printer status from the computer (Mac OS X)
❏ The printer may not print when the user feature restriction is enabled. Contact your printer administrator.
❏ Make sure the printer status is not Pause.
Select System Preferences from the
double-click the printer. If the printer is paused, click Resume (or Resume Printer).
Related Information
"Connecting to a Computer" on page 28
&
"Installing Applications" on page 224
&
"Canceling Printing" on page 97
&
Solving Problems
menu > Printers & Scanners (or Print & Scan, Print & Fax), and then
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