Epson WF-C869R User Manual page 230

User's Guide
Error Messages
Paper Setup Auto Display is set to Off. Some
features such as paper size and type settings
may be unavailable. For details, see your
documentation.
No dial tone is detected.
Failed to receive faxes because the fax data
capacity is full. Touch the Job/Status at the
bottom of the Home Screen for details.
The combination of the IP address and the
subnet mask is invalid. See your documentation
for more details.
Update the root certificate to use cloud services.
Check if the port settings of printer (such as IP
Address) or printer driver is correct by a
computer.
Recovery Mode
Related Information
"Contacting Epson Support" on page 304
&
"Installing the Optional Units" on page 269
&
"Replacing Maintenance Rollers in Paper Cassette 1" on page 184
&
"Replacing Maintenance Rollers in Paper Cassette 2 to 4" on page 188
&
"Installing Applications" on page 224
&
"Updating Applications and Firmware" on page 227
&
Solving Problems
Solutions
If Paper Setup Auto Display is disabled, you cannot use AirPrint.
This problem might be resolved by tapping Settings > General
Settings > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
Received faxes may accumulate without being processed due to the
following reasons.
❏ Cannot print because a printer error has occurred.
Clear the printer error. To check the details and solutions to the error,
press the button and then tap Printer Status.
❏ Cannot save in the computer or the memory device.
To check whether or not received faxes have been saved, press the
button and then tap Job Status. To save received faxes, turn on
the computer or connect a memory device to the printer.
Enter the correct IP address or default gateway. Contact your network
administrator for assistance.
Run Web Config, and then update the root certificate.
Make sure the printer port is selected correctly in Property > Port from
the Printer menu as follows.
Select "USBXXX" for a USB connection, or "EpsonNet Print Port" for a
network connection.
The printer has started in recovery mode because the firmware update
failed. Follow the steps below to try to update the firmware again.
1. Connect the computer and the printer with a USB cable. (During
recovery mode, you cannot update the firmware over a network
connection.)
2. Visit your local Epson website for further instructions.
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