Avaya H.323 9608 Installation And Management Manual page 83

Condition
The phone works properly except for the
Speaker.
The phone works properly, but you cannot
hear incoming DTMF tones.
The phone works properly, but you cannot
hear incoming DTMF tones.
Hands-Free Answer (HFA) is administered
but the phone did not automatically answer
a call.
Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
as gaps in speech, or RESOLUTION: You can have the user provide
static, clipped or diagnostic data to Avaya support by invoking
garbled speech, etc. the Network Information feature under the A
(Avaya Menu) or Home button on the phone.
One or more Quality of Service (QoS) features
should be implemented in the network. For
information on QoS,
Administrative (Craft) Options
CAUSE: Improper non-Category 5 wiring.
RESOLUTION: Replace non-Category 5
wiring with Category 5 wiring.
the user hears CAUSE: The user has changed the Automatic
fluctuations in the Gain Control (AGC) or environmental
volume level which acoustics are not consistent with the current
are worse when the audio settings.
Speaker is on, or at RESOLUTION: Try different On or Off settings
the beginning of a for the AGCHAND, AGCHEAD, and
call, or when a call AGCSPKR parameters.
goes from no one
talking abruptly to a
loud voice.
CAUSE: The Speaker was turned off at the call
server.
RESOLUTION: Administer the call server to
allow that station's Speaker to operate. If that
does not work, do a self-test on the phone, as
explained in
page 63.
CAUSE: The TN2302AP board does not pass
in-band DTMF tones.
RESOLUTION: None; the board is operating
as designed.
CAUSE: Call server suppresses sidetone
DTMF.
RESOLUTION: After completing call server
administration, enable On-Hook Dialing on the
Change-System-Parameters screen. If the
user has enabled Hands-Free Answer (HFA),
answers a call using the Speaker, switches to
the handset, and presses dialpad buttons, the
phone does not transmit DTMF tones. Disable
HFA to hear DTMF tones.
CAUSE: HFA only works if the phone is idle.
The phone ignores a second call if a call,
including the ringing tone is in progress.
RESOLUTION: None.
Operational errors and status messages
Cause/Resolution
seeUsing Local
on page 37.
Performing a self-test on
83