Summary of Contents for Avaya IP Office H.323 Telephone
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IP Office H.323 Telephone Installation 15-601046 Issue 17e - (Wednesday, November 14, 2012)
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Contents 3.2 View Details ..............68 Contents 3.3 Self-Test Procedure ..............70 3.4 Resetting a Phone ..............71 IP Office H.323 IP Phones 3.5 Clearing a Phone ..............71 1.1 Supported Phones ..............8 3.6 Site Specific Option Number ..............71 1.2 System Capacity ..............
Chapter 1. IP Office H.323 IP Phones H.323 Telephone Installation Page 5 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
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· We strongly recommend that IP phone installation is only done by installers with VoIP experience. · The whole customer network must be assessed for its suitability for VoIP, before installation. Avaya may refuse to support any installation where the results of a network assessment cannot be supplied. See...
1.1 Supported Phones This documentation provides installation notes for the following Avaya IP phones supported by IP Office. Other supported Avaya H.323 IP phones, for example DECT R4 3700 Series phones are covered by separate installation documentation. H.323 IP Supported 802.3af PoE...
IP Office H.323 IP Phones: Supported Phones 1.2 System Capacity System capacity encompasses the number of configurable phone extensions and the number of simultaneous IP phone calls. Extension Capacity The maximum number of H.323 IP phones supported by an IP Office system is based on that system's maximum capacity for extensions of any type as listed in the table below.
The firmware used by Avaya IP phones is upgradeable and different releases of firmware are made available via the Avaya support website. However, H.323 IP phones used on a IP Office system must only use the firmware supplied pre- installed with the IP Office system or with its IP Office Manager application. Other versions of IP Phone firmware may not have been tested specifically with IP Office systems and so should not be used unless IP Office support is specifically mentioned in the firmware's accompanying documentation.
· Power over Ethernet Supply Most Avaya IP phones can be powered from an 802.3af Power over Ethernet (PoE) power supply. This can be done using PoE switches to support multiple phones or using individual PoE injector devices for each phone.
· Power Supplies Each phone requires a power supply. Avaya IP phones do not draw power from the IP Office. A number of options exist for how power is supplied to the phones and all the Avaya IP deskphones support Power over Ethernet (PoE).
1.6 Licenses The following licensing rules apply to the support of Avaya H.323 IP phones on a IP Office system. Note that B5800 Branch Gateway uses a different licensing system and different licensing rules. A B5800 Native Station license is required for each H.323 phone on B5800.
· ! WARNING: A Network Assessment is Mandatory When installing IP phones on a IP Office system, it is assumed by Avaya that a network assessment has been performed. If a support issue is escalated to Avaya, Avaya may request to see the results of a recent network assessment and may refuse to provide support if a network assessment with satisfactory results has not been performed.
IP Office H.323 IP Phones: Network Assessment 1.8 Voice Compression Channels Calls to and from IP devices can require conversion to the audio codec format being used by the IP device. For IP Office systems this conversion is done by voice compression channels. These support the common IP audio codecs G.711, G.722, and G.729a.
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Measuring Channel Usage The IP Office system Status Application can be used to display voice compression channel usage. Within the Resources section it displays the number of channel in use. It also displays how often there have been insufficient channels available and the last time such an event occurred.
IP Office H.323 IP Phones: Voice Compression Channels 1.9 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent or delay voice packets (typically 67 or 31 bytes) from getting across the link. This can cause unacceptable speech quality. Therefore, it is vital that all traffic routers and switches in the network have some form of Quality of Service (QoS) mechanism.
To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable via most Avaya IP phones. The LAN cable should be connected from the PC to the socket with a PC symbol ( ) at the back of the IP phone. The PC's network configuration does not need to be altered from that which it previously used for direct connection to the LAN.
IEEE 802.3af is a standard commonly known as Power over Ethernet (PoE). It allows network devices to receive power via the network cable using the same wires as the data signals. All the Avaya H.323 IP phones supported on IP Office also support this standard.
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9600 These phones only support the use of Power over Ethernet (PoE). If not being supplied by a PoE switch, an Avaya Single Port PoE injector (SPPOE-1A) can be used for each phone.
Avaya. Control Unit Memory Card The memory card used with IP500 and IP500 V2 systems can be used to store files including those used by Avaya IP Phones. · Non-Avaya supplied Compact Flash memory cards can be used for this type of file storage. However, they will not support embedded voicemail.
1.15 Control Unit Memory Card The memory card used with IP500 and IP500 V2 systems can be used to store files including those used by Avaya IP Phones. · Non-Avaya supplied Compact Flash memory cards can be used for this type of file storage. However, they will not support embedded voicemail.
Chapter 2. Installation H.323 Telephone Installation Page 23 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
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Resources screen. The initial lines of Monitor output include the item VCOMP= which will state the number of channels installed in the control unit. 3. Avaya IP Endpoint Licenses Each phone requires an Avaya IP Endpoint license . Phones can register without a license but will not operate.
Installation: 2.1 Licensing Refer to the Licenses section for information on licensing rules. 2.1.1 Checking the Serial Number Licenses are issued against a unique feature key/dongle serial number. For IP500v2 control units that number is unique to the System SD card fitted to the system. For IP500 control units that number is unique to the smart media card inserted in the back of the control unit.
Extension and then select the H.323 extension. 3. Select the VoIP tab. 4. The Reserve Avaya IP endpoint license setting is used to reserve an existing license for the extension. 5. Repeat the process for any other extensions for which you want to reserve the license.
Installation: Licensing 2.2 System H.323 Support The IP Office system has H.323 support enabled by default. The following sections offer more information on configuring H.323 support: Enabling the H.323 Gatekeeper · Setting the RTP Port Range · Enabling RTCP Quality Monitoring ·...
2.2.2 Setting the RTP Port Range The ports used for H.323 VoIP calls vary for each call. The range for the ports used can be adjusted in order to avoid conflict with other services. If the customer has any internal firewalls or similar equipment that applies port filtering or only forwards traffic based on the port used, the range set here must be allowed by those devices.
2.2.3 Enabling RTCP Quality Monitoring Avaya IP phones support call quality monitoring. This is done using port 5005 both on the system and the phones. Enabling the option below instructs the phones to provide call quality information to the IP Office system on that port.
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Setting the Quality of Service Alarm Levels The system can send alarms to the System Status Application. It can also send the same alarms to SNMP, emails or Syslog destinations. For details of how to configure these refer to the IP Office Manager documentation. The settings below are used to set the levels which, if exceeded, will cause an alarm to be sent at the end of a call.
Installation: System H.323 Support 2.2.4 Adjusting DiffServ QoS DiffServ is used to apply different 'quality of service' tags to the voice (RTP) and control signal (RTCP) elements of a VoIP call. The IP Office system itself does not apply any different priority to data packets its receives or sends based on their tags.
2.2.5 System Default Codecs By default, all VoIP devices added to the IP Office configuration use the system's default codec preferences. This is shown by the Codec Selection setting on an IP trunk or extension being set to System Default. In addition to changing the default codec preference order for all VoIP trunks and extension, the codec preferences used by a particular trunk or extension can be adjusted.
Alternate DHCP Server Setup · The IP Office can be configured to only provide DHCP support for Avaya phones. That option can be used to allow it to be used in conjunction with a separate customer DHCP server. This removes the need to configure the customer's DHCP server for IP phone support.
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Enable DHCP and Set the Number of Addresses Check the Site Specific Option Numbers The IP Office defaults match the defaults used by Avaya IP phones. However it is important to check these values and to be aware of their potential usage.
IP routes to ensure traffic routing between the subnets. 8. If the Apply to Avaya IP Phone Only option is selected, the IP Office will act as a DHCP server for Avaya phones only.
2.3.2 System Site Specific Option Numbers When requesting address settings from a DHCP server, each phone also requests additional information that the DHCP server may have. It does this by sending a Site Specific Option Number (SSON). If the DHCP server has information matching the SSON, that information is included in the DHCP response.
Installation: DHCP Settings 2.4 File Server Settings As part of the installation process, the phone will request files from a file server. If being installed using DHCP, they obtain the address of the file server as part of the DHCP response from the DHCP server. If being statically installed, the file server address is entered into the phone as part of the static addressing process.
· The HTTP Server IP Address default of 0.0.0.0 is no HTTP request. 5. The Avaya HTTP Clients Only option can be used to restrict the system to responding to file requests from Avaya phones and applications only. This option should not be used if the system is also supporting 1100 and or 1200 Series phones.
LAN Administrator Manual. This manual only contains a limited number of examples of the settings available. Note also that the files contain a wide range of settings used on other Avaya telephone systems that may not work with IP Office systems.
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1600/9600 Series Phone Languages In addition to English, the 1600 and 9600 phones can support up to four (4) other languages. This is done by the phones, which download the language files specified in the 46xxsettings.txt file. Currently nine (9) non-English language files are provided as part of the IP Office Manager installation.
Installation: File Server Settings 2.4.3 Loading Software Files onto the System The phone firmware suitable for IP Office system operation is supplied as part of the IP Office Manager software and is copied onto the PC when IP Office Manager is installed. No other firmware should be used with IP Office unless specifically documented.
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File | Upload System Files (IP500 V2).The whole set of phone firmware files that IP Office Manager has available can be copied by selecting File | Upload Phone Files. · The source files can be found on the IP Office Manager PC in C:\Program Files\Avaya\IP Office\Manager\memory Cards\Common\system\primary.
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System SD | SYSTEM | PRIMARY. The source files can be found on the IP Office Manager PC in C:\Program Files\Avaya\IP Office\Manager\memory Cards\Common\system\primary. 9. When the card is reinserted into the system, card usage is automatically restarted.
By default, the directory is found at c:\Program Files\Avaya\IP Office\Manager. The same firmware files can also be obtained directly from the software package used to install IP Office Manager without having to perform the installation. The files are located in the \program files\Avaya\IP Office\Manager sub-folder of the installation directory.
Installation: File Server Settings 2.5 User and Extension Creation When a new H.323 telephone registers with the system, the IP Office can automatically create a new extension entry for the telephone in its configuration. It can also automatically create a new user entry for the telephone. Alternatively if the phone registers using an extension number for which entries already exist, those entries are used so long as no other phone is already using them.
2.5.2 Manually Creating User If the Auto-create User option is not enabled , you must manually create a user entry for each phone being installed. Use the procedure below to manually create an entry. It will also prompt whether a matching extension entry should also be created.
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Installation: User and Extension Creation 5. The Unused and Selected lists can be used to select which codecs the device uses and their order of preference. 6. Save the configuration changes back to the system. H.323 Telephone Installation Page 47 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
2.6 Phone Connection In this process the phone is connected to its power source and to the ethernet LAN. As soon as the phone is powered up it will start to request information. 1. Do not start this process until all the preceding steps in the Installation Summary have been completed.
This is the address of the H.323 gatekeeper. For IP Office systems this is the IP address of the IP Office LAN. · CallSvPort = This is the Gatekeeper transport layer port number. For Avaya IP phones the value used should be 1719. To accept the current value, press # or enter a value and then press #.
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9600 Series Phones 1. When the option * to program is displayed, press the * key. 2. When Enter code is displayed, enter the administrative procedures passcode and press #. The default passcode is CRAFT (2 7 2 3 8). 3.
Installation: Static Address Installation 2.8 Phone Registration For new phones and phones that have been reset , the phone will request an extension number. If auto-create enabled the extension number used, if free, will create new extension and user entries in the IP Office configuration. If auto-create is not enabled, the extension number used must match a VoIP extension entry within the IP Office configuration, see Manually Creating Extensions...
2.9 Backup/Restore Settings 1600 and 9600 Series H.323 IP Telephones support using an HTTP server as the location to which they can backup and restore user-specific data. The address for this backup server is set separately from that of the file server used for phone firmware.
Installation: Backup/Restore Settings 2.9.1 Example File The following is an example of a backup/restore file for a 1600 Series phone user. Note that values are not written unless the setting has been changed from its default. If the backup and restore is being done using file auto-generation , those items indicated by are controlled by...
2.9.2 IIS Server Configuration Create a backup folder under the root directory of your web server. All backup files will be stored in that directory. For example, if your backup folder is C:/Inetpub/wwwroot/backup, the 46xxsettings.txt file should have a line similar to SET BRURI http://www.website.com/backup/.
2.11.1 VPN Remote Phones Avaya IP phones at remote locations can be connected to the IP Office system via IPSec VPN tunnels. This is supported for 4610SW, 4621SW, 5610SW and 5621SW phones. It is also supported for 9600 Series phones except the 9608, 9611, 9621, and 9641.
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· Non-Avaya Gateways Non-Avaya VPN gateways with IKE Extended Authentication (Xauth) with Pre-shared Key (PSK). Installation notes exist for the items listed below. This does not imply any recommendation of those devices by Avaya or preclude other devices. Note: Avaya cannot guarantee support for services through non-Avaya devices.
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Installation Documentation This document only covers notes and differences specific to installation of VPNremote phones with IP Office. The installation and configuration of Avaya VPNremote phones is covered in a number of existing documents available from the Avaya support website (http://support.avaya.com).
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Configuring the IP Phone for VPNremote In addition, a VPN Phone Allowed checkbox option is present on the Extension | VoIP settings tab of IP extensions. This checkbox is used to indicate to the IP Office the extensions that are VPNremote and therefore require use of a license.
Installation: Other Installation Options 2.11.2 VLAN and IP Phones The use of VLAN allows separate collision domains to be created on Ethernet switches. In the case of IP Office and IP Phones the advantages are: 1. It allows PCs to continue in the same IP subnet while IP Phones can use a new and separate IP addressing scheme.
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VLAN and DHCP The use of VLAN has implications on DHCP if DHCP is being used for support of IP phones and or PCs. The table below details the available options when using a single port for PC and IP Phones on a VLAN enabled network. DHCP Option Description None (Static addressing)
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Installation: Other Installation Options Example setup - Overview The network is devised to allow the user PC to connect to the switch port of the IP Phone. A single cable then connects PC and IP Phone to the Ethernet Switch. For the purpose of this example, VLAN 209 is used for voice traffic and VLAN 210 is used for data traffic.
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The operation of this network is dependant on the functionality defined in HP documentation. Specifically, HP refers to this type of VLAN operation as Overlapping VLAN. The configuration relies also on that fact that Avaya 4600 IP Phones support VLAN operation.
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Installation: Other Installation Options Example System Overview IP Office Configuration IP Phone- Configuration The table below details the configuration for IP Office. Additional In the example below, the IP phone was configured configuration is not required by IP Office in support of 802.1 with fixed IP addressing.
Chapter 3. Static Administration Options H.323 Telephone Installation Page 65 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
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3. Static Administration Options A number of settings can be altered through the phone after installation. These procedures should only be used if you are using static address installation. Do not use these procedures if you are using DHCP except if you are attempting to reassign a phone that has been previously statically installed.
Static Administration Options: 3.1 Secondary Ethernet (Hub)/IR Interface Enable/Disable Use the following procedure to enable or disable the hub interface found on many Avaya IP phones which can be used user PC connection . The hub interface is set to enabled by default.
3.2 View Details You can use the following procedure to view a number of phone details. These are in addition to the other static address and local administration options which can also be used to review settings. 1600, 4600 and 5600 Series Phones 1.
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Static Administration Options: View Details 9600 Series Phones 1. While the phone is on-hook and idle, press the following sequence: MUTE 2 7 2 3 8 # (MUTE C R A F T #). 2.Scroll the menu to VIEW and start the procedure. ·...
3.3 Self-Test Procedure 1600, 4600 and 5600 Series Phones 1. To start the IP phone self-test procedure, press the following sequence: MUTE 8 3 7 8 # (MUTE T E S T #). The phone does the following: · Each column of programmable button LEDs is lit for half a second from left to right across the phone, in a repeating cycle.
Static Administration Options: Self-Test Procedure 3.4 Resetting a Phone Resetting a phone resets all the system values and most of the system initialization values. The procedure does not affect user-specified data and settings (e.g. Contact data, Options settings, login extension or password, etc.). To remove all such data, refer to Clearing a Phone 1600, 4600 and 5600 Series Phones...
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The default SSON used by Avaya 4600 and 5600 Series phones is 176. The default SSON used by Avaya 1600 Series and 9600 Series phones is 242. For phones being supported by IP Office DHCP, the SSON used by the phone must...
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Static Administration Options: Site Specific Option Number H.323 Telephone Installation Page 73 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
Chapter 4. Restart Scenarios H.323 Telephone Installation Page 75 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
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4. Restart Scenarios The sequence of the restart process depends on the version of the phone boot file already downloaded to the phone as well as those on the file server. This appendix explains the different scenarios possible. All of the following start-up procedures involve the same initial steps as the phone negotiates with the DHCP server and the file server.
· The password is checked against is the user's Login Code stored in IP Office Manager. 2. Upon completion of registration, a dial-tone is available on the phone if it has also been able to obtain an Avaya IP Endpoint license.
Chapter 5. Infrared Dialing H.323 Telephone Installation Page 79 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
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5. Infrared Dialing Some H.323 IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and 4620 phone. The port appears as a dark plastic window on the front edge of the phone, just below the normal dialling keys.
Infrared Dialing: 5.1 Enabling the IR Port By default, where fitted, the IR port on H.323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press MUTE 4 6 8 # (MUTE I N T #). PHY2= and the current status is displayed.
5.3 Beaming Files During a Call During a call between two IR-enabled extensions on the same system, you can also beam files between IR devices at each end. The types of file sendable and receivable will depend on those supported by the devices sending and receiving, as if they were face-to-face.
Chapter 6. Alternate DHCP Server Setup H.323 Telephone Installation Page 83 IP Office 15-601046 Issue 17e (Wednesday, November 14, 2012)
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6. Alternate DHCP Server Setup The recommended installation method for H.323 IP phones uses a DHCP server. This section outlines by example, the basic steps for using a Windows server as the DHCP server for IP phone installation. The principles of defining a scope are applicable to most DHCP servers.
· Option 51 - DHCP Lease Time If this option is not received, the DHCP offer is not accepted. Avaya recommends a lease time of six (6) weeks or greater. If this option has a value of FFFFFFFF hex, the IP address lease is assumed to be infinite as per RFC 2131, Section 3.3, so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received.
6.2 Checking for DHCP Server Support 1. On the server, select Start | Program | Administrative Tools | Computer Management. 2. Under Services and Applications in the Computer Management Tree, locate DHCP. 3. If DHCP is not present then you need to install the DHCP components. Refer to the Microsoft documentation. If the DHCP server role is supported, the first stage is to create a scope of addresses for use by IP phones.
Alternate DHCP Server Setup: Adding a 242 Option 5. Click OK. 6. In the string value field, enter the following: MCIPADD=xxx.xxx.xxx.xxx,MCPORT=1719,HTTPSRVR=yyy.yyy.yyy.yyy,HTTPDIR=z, VLANTEST=0 where: MCIPADD= the H.323 Gatekeeper (Callserver) address. Normally, this is the IP Office Unit's LAN1 address. · You can enter several IP addresses, separating each by a comma with no space. This allows specification of a fallback H.323 gatekeeper.
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7. The maximum string length is 127 characters. To reduce the length, the TFTP Server address can be specified through attaching an Option 66 entry to the Scope. See Alternate Options 8. Click OK. 9. Expand the server by clicking on the [+] next to it. 10.Click on the scope you just created for the 4600 phones.
Alternate DHCP Server Setup: Adding a 176 Option 6.6 Activating the Scope The scope can be manually activated by right-clicking on the scope, select All Tasks and select Activate. The activation is immediate. You should now be able to start installing H.323 IP phones using DHCP. If Manager is being used as the HTTP or TFTP server, ensure that it is running on the specified PC.
This section looks at the setting up and configuration of a simple test system. The aim is to introduce the basic principles of WAP browsing operation. · For testing and demonstration purposes, Avaya hosts a set of WML files at http://support.avaya.com/elmodocs/ avayaip/4620/home.wml.
WML files. · Sample WML Pages A number of sample pages can be downloaded at http://support.avaya.com/japple/css/japple? PAGE=ProductArea&temp.productID=107755. 2. Installing the Web Server For this test we used a web server called Xitami. It is a simple, small and flexible web server for use on Windows based PCs.
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4. Installing Sample WML Pages Download the sample pages from Avaya (see the link above). 1. On the web server PC, open the folder c:\Xitami\webpages. For Apache and IIS use the appropriate root folder. 2. Create a new sub-folder called 4620.
To access the home page, press the adjacent display key. The home page is set by editing the 46XXsetting.scr file found in the IP Office Manager applications program folder. · For testing and demonstration purposes, Avaya hosts a set of WML files at http://support.avaya.com/elmodocs/ avayaip/4620/home.wml.
7.3 Apache Web Server WML Configuration Apache is an open-source web server that is available on many platforms. Basic familiarity with Unix is necessary to configure it. The following is a step-by-step guide for configuring Apache Web Server: 1. To set MIME types in Apache, a plain text file called httpd.conf is used. 2.
WML Server Setup: Microsoft IIS Web Server WML Configuration 7.5 Open URL Entry This section provides sample WML coding on how to develop WML pages implementing a go-to URL function in the form of a text box. This code allows a user to enter a URL into a text entry area and link to that site. Please note that these are examples, not an exhaustive list.
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Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.
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