Avaya H.323 9608 Installing And Maintaining
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Avaya H.323 9608 Installing And Maintaining

Avaya H.323 9608 Installing And Maintaining

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Installing and Maintaining Avaya IP
Deskphone H.323 9608, 9611G, 9621G, and
9641G
Release 6.3
16-603603
Issue 8
August 2013

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  • Page 1 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G Release 6.3 16-603603 Issue 8 August 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 Care should be taken to avoid personal injury. Power over Ethernet (PoE) warning This equipment must be connected to PoE networks without routing to the outside plant. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 4 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Setting handset audio equalization......................55 Changing Ethernet interface control......................56 Disabling and enabling event logging....................... 57 Logging off from the deskphone....................... 58 Viewing multilanguage strings........................59 Resetting system values........................... 60 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 6 Proposed solution for DHCP– configured deskphones..............88 Proposed solution for script-configured deskphones............... 88 Proposed solution for LLDP-configured deskphones............... 89 Secure Shell Support..........................89 Chapter 6: Glossary......................Index............................. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 7: Chapter 1: Overview

    The 9641 also has an integrated Bluetooth interface. For information about the setup of a Bluetooth device, see Using Avaya IP Deskphone H.323 9621 and 9641,16-602638. This document describes the installation of the four deskphones and post-installation maintenance issues for those phones.

  • Page 8: New In This Release

    AGTGREETLOGOUTDEL for the Call Center environment.. Issue 5 Updated version of document released in July 2012 to support Avaya 9608, 9611, 9621 and 9641 Series IP deskphones and content of software Release 6.2 Service Pack 2. This release supports Auto-answer from deskphone and user based activation of bidirectional headset setting.

  • Page 9: Enhancements In H.323 Release 6.2 Service Pack 4

    H.323 Release 6.2 Service Pack 4 has the following enhancements: • Debug feature is accessible only if you have changed the default password for the craft menu. • Support for Wireless (Jabra/Plantronics) EHS cable firmware. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 10: Enhancements In H.323 Release 6.2 Service Pack 3

    • The HEADSYS parameter that you can use to specify whether the deskphone will go on- hook if the headset is active when a Disconnect message is received. This feature has been reintroduced. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 11: New Features In Release 6.2

    • A version of software that disables VPN and media encryption. To download this software, go to the Avaya Support website http://www.avaya.com/support. You can identify this version on the About Avaya IP Deskphone screen on the deskphone with a “U” appended to the software release.
  • Page 12 HEADSYS in the settings file. Note: This release does not support Converged Network Analyzer (CNA). Any applicable administration is ignored as of Release 6.2. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 13: Chapter 2: Installing The Deskphone

    For subsequent downloads of software upgrades, the media server provides the capability for a remote restart of the IP telephone. When you restart the deskphone, the deskphone Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 14: Creating The Pre-Installation Checklist

    Compatibility Matrix on the Avaya support web site at http://www.avaya.com/ support. Verify that the Avaya call server is configured correctly. For more information, see Administering Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G and Communication Manager documentation at: http://www.avaya.com/support.
  • Page 15 • One H4DU 9-foot long 4-conductor coiled handset cord, plugged into the telephone and the handset. • A “Important Notice and Warning” page which provides the URL for the Avaya Support website to download all other documentation. • To use 9641G in a call center environment: a 9600 Dual Headset Adapter Kit...

  • Page 16: Plugging In The Deskphone

    If you set the IEEE switch on the back of the deskphone to H, the telephone registers as a Class 3 device, even if the actual power usage is applicable to Class 1 or 2. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 17 USB device is in use. The system parameter USBPOWER determines for which power class or classes to enable power to the USB interface. For more information, see Chapter 7 in the Administering Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G.
  • Page 18 Some deskphone models, for example the 9641G, accommodate an external Gigabit Ethernet (GigE) adapter. For information on installation options for those devices, see the Avaya Support website at www.support.avaya.com Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 19 Plugging in the deskphone Figure 1: Connection jacks on a 9608 or 9611G deskphone Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 20: Completing The Power Connection

    2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the phone, if appropriate. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 21: Installing A Dual Headset Adapter (Dha)

    9608 deskphone or to an attached button module. The 9621G does not support a DHA. Order the 9600 Dual Headset Adapter Kit (PK25) (Comcode 700500729), which includes dual headset adapters and required cables for 25 deskphones. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 22 Figure A shows the DHA Package Contents. To install a DHA directly to the deskphone and alternatively to an attached button module, see the following figure. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 23 Installing a Dual Headset Adapter (DHA) Figure B1 :Attaching the DHA to a deskphone. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 24 Installing the Deskphone Figure B2 : Attaching the DHA to the phone power and audio cables. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 25 Installing a Dual Headset Adapter (DHA) Figure C1: Attaching the DHA to an (optional) button module. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 26: 9641G Call Center Faceplate Installation

    To allow Release button operation for 9641G deskphones, administer the Release button with the AGTSPKRSTAT parameter set to 2 and the CALLCTRSTAT parameter set to 1. To install the 9641G Call Center faceplate: Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 27: Plugging In And Resetting The Deskphone Using The Dynamic Addressing Process

    This description is not a comprehensive description of all the internal tasks performed during startup. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 28 The file download begins with the upgrade and settings configuration files, and including Signed Software Packages and other separately downloaded files such as Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 29: Understanding The Plug In And Reset Process

    When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files. If the Signing Authority Certificate is invalid, the package is deleted.
  • Page 30 APPINUSE parameter. 3. The system starts and sets the internal clock/calendar is set to 0:00:00 Saturday, January 1, 2000. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 31 6. The system determines the DHCP protocol, IPv4 or IPv6, and the applicable parameters enabled. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 32 HTTP: n uri For HTTP, n is the number of HTTP requests made by the deskphone and uri is the URI for the current HTTP request. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 33 14. The deskphone contacts the Avaya Media Server and displays one of the following prompts for an extension:...

  • Page 34: Understanding Unnamed Registration

    Unless otherwise disabled, the deskphone automatically attempts to register unnamed if no action is taken on the deskphone Extension entry screen within 60 seconds. To disable and Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 35 Administrators can disable unnamed registration by appropriately administering the system parameter UNNAMEDSTAT. For more information, see Administering Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G. Unnamed registration appears to the end user like Communication Manager TTI Mode and is similar from an administration perspective. For more information about TTI, see your Communication Manager documentation.
  • Page 36 Installing the Deskphone Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 37: Chapter 3: Using Local Administrative Craft Options

    Use these option-setting procedures only with static addressing and, as always, only if instructed by the system or LAN administrator. Do not use these option-setting procedures if you are using DHCP. DHCP is the Dynamic Addressing Process, as Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 38: Accessing Local Craft Procedures

    Bad FileSv address response to these messages as the situations requires corrective input. Note: The factory-set default Craft Access Code (PROCPSWD) is 27238. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 39: Running Craft Procedures During Startup

    A six second time-out is in effect between button presses after you press the Mute button. If you do not press a valid button within 6 seconds of pressing the previous Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 40: Entering Data For Administrative Options

    3. If you enter a zero followed by a numeric digit for a value, an IP Address, or a subnet mask field, the new digit replaces the zero. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 41: Entering And Validating Ipv4 And Ipv6 Addresses

    When you press star (*) on the dial pad with the cursor in one of the three fields towards the left of the display, the following happens: Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 42 IPv6 format. Otherwise, the telephone makes the initial validity check when you enter a field boundary, a colon or decimal point. This initial typographic Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 43: Local Administrative Craft Procedures Menu

    50. CALIBRATE Calibrate the touch screen Calibrating The Touch Screen SCREEN page 49. CLEAR Clear all values to factory Clearing the deskphone settings defaults page 51. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 44 2. If the deskphone software has VPN and media encryption disabled, VPN will not appear on the Craft procedures menu list. To determine if this applies to the deskphone, go to the About Avaya IP Deskphone screen through the Avaya (A) Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 45: Setting The Operational Mode To 802.1X

    Setting the Operational Mode to 802.1X Menu or Home screen as applicable to the phone, and select the Settings list. The About Avaya IP Deskphone screen with a U appended to the software release indicates the phone has VPN and media encryption disabled.

  • Page 46: Using The Preinstallation Checklist

    (Dynamic Addressing Process) on page 27. There might be times, however, when manual assignment of IP addresses is required. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 47 Changing IP address information Caution: Static addressing is necessary when a DHCP server is unavailable. But static addressing has room for text entry errors. So Avaya recommends that you install a DHCP server and do not use static addressing. Important: IPv6 operation is limited to a specific customer set and is not for general use.
  • Page 48 Tap the desired dial pad key once for touch screen deskphones, except for 2 and 3 which are alphanumeric. Use multi-tap for touch screen Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 49: Calibrating The Touch Screen

    Craft procedure, but does not change factory settings of calibration data. Use the Default softkey to restore factory-set calibration. You cannot save calibration results as part of a backup operation. Perform the following procedure to calibrate the touch screen: Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 50: Disabling Or Enabling Automatic Gain Control

    The user can potentially override the AGC local procedure settings. For more information, see Avaya one-X Deskphone H.323 9608 and 9611 User Guide and the Avaya one-X Deskphone H.323 9621 and 9641 User Guide. If the values are changed, the backup file Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G...

  • Page 51: Clearing The Deskphone Settings

    This procedure erases all administered data without any possibility of recovering the data. Neither the boot code nor the application code is affected by this procedure. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 52: Adjusting Contrast On Button Modules And Non-Color Deskphones

    Use the following procedure to adjust the contrast of any button module when attached to any 9600 Series IP deskphone or any non-color IP deskphone. The 9611G, 9621G, and 9641G Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 53: Debug Mode

    Procedure 1. Scroll and select DEBUG from the Craft Local Procedure Screen. Press Start. The deskphone displays, the following text: Setting Options available Serial Port Adjunct/CLI Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 54: Changing The Group Identifier

    Perform this procedure only if the LAN Administrator instructs you to do so. For more information about groups, see Applying settings to logical groups on page 69. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 55: Setting Handset Audio Equalization

    Audio Opt is that in the second case, either the settings file, the user option, or the Local Procedure has explicitly selected TIA-810/920 and S004. 2. Press Save to store the new setting and redisplay the Craft Procedures screen. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 56: Changing Ethernet Interface Control

    • 10Mbps half when PHY1STAT = 2 • 10Mbps full when PHY1STAT = 3 • 100Mbps half when PHY1STAT = 4 • 100Mbps full when PHY1STAT = 5 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 57: Disabling And Enabling Event Logging

    • Disabled when NVLOGSTAT = 0 • Emergencies when NVLOGSTAT = 1 • Alerts when NVLOGSTAT = 2 • Critical when NVLOGSTAT = 3 • Errors when NVLOGSTAT = 4 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 58: Logging Off From The Deskphone

    Procedure 1. When you select LOGOUT from the Craft Procedure screen, the deskphone displays the following text: Press Log Out again to confirm Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 59: Viewing Multilanguage Strings

    Use the Right and Left navigation arrows to scroll right or left one character at a time to view the entire text string, if it exceeds the available display line space. 3. Press Back to return to the Craft Procedures screen. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 60: Resetting System Values

    • Do not affect user-specified data and settings like Contacts data or the deskphone login and password. To remove this type of data, see Clearing the deskphone settings on page 51. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 61: Restarting The Deskphone

    Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP). Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 62: Changing Sson Settings

    IP deskphone. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 63: Performing A Self-Test

    2. Press Cancel to return to the Craft Procedures screen without testing the deskphone. Press Test to start deskphone testing. The test performs the following actions: Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 64 After approximately 5 seconds, the top Application line displays either Self-test passed or Self-test failed. 3. Press Back to return to the Craft Procedures screen. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 65: Chapter 4: Maintaining 9600 Series Ip Deskphones

    Release 6.0 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server. Customers using their own HTTP server can ignore or delete this directory.

  • Page 66: Downloading Software Packages

    9600 series IP deskphones running software Release 3.1. Note: When you download the application file from the Avaya support Web site, ensure you are downloading the correct version. One version enables VPN and media encryption functionality, while the other disables those functions.

  • Page 67: Contents Of The Settings File

    However, you might want to open the default file and administer the options to add useful functionality to your Avaya IP deskphones. Ensure that the file resides in the same directory as the upgrade file, and name the file as 46xxsettings.scr or 46xxsetting.txt. The Avaya IP deskphones can operate without this file.
  • Page 68 HTTP. This process happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the deskphone does not go back to the upgrade script file.

  • Page 69: Downloading Text Language Files

    You can separate groups of users is to associate each of them with a number. Use the GROUP parameter for this purpose. You cannot set GROUP system value in the 46xxsettings file. The Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 70 # CALLCENTER {specify settings unique to Group 1} goto END # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 71: Chapter 5: Troubleshooting

    • Use the ADDR option to verify IP addresses. For more information, see Changing IP address information on page 46. 3. If the deskphone is not communicating with the system, DHCP, HTTP, or Avaya Media Server, make a note of the last message displayed. For more information, Installation error and status messages...

  • Page 72: Failure To Hear Dtmf Tones

    If administered through OPSTAT, end users can gain access to the Network Information option from the Phone Settings option of Avaya Menu to view but not change most of the parameters associated with Craft Local Procedures.. For more information about this option, see the applicable user guides.
  • Page 73 0.0.0.0. if no file server was used successfully. HTTPS server nnn.nnn.nnn.nnn IP address of last HTTPS server used successfully during initialization or Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 74 Scroll Right to see the following additional parameters/values: Model 96ccDccc Up to 8 ASCII characters, MODEL serial number. Phone SN cccccccccccccccccc Telephone Serial Number, up to 18 ASCII characters. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 75 Button Module 3 cccccccccccccc 14 ASCII characters. Version identifier of the software in the third attached button module, if applicable. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 76: Installation Error And Status Messages

    CAUSE: The deskphone has detected an IP address conflict. address RESOLUTION: Verify administration settings to identify duplicate IP Conflict addresses. Authentication CAUSE: The call server does not recognize the extension entered. Error Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 77 RESOLUTION: In the first case, DHCPv6 will be restarted. If this message is the result of a status-code value other than 1 or 5, IPADDV6 will be set to null; if dual-stack operation is enabled the Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 78 RESOLUTION: Review gatekeeper and call server administrations, including IP network parameters. Gateway Error CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for this deskphone. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 79 RESOLUTION: The deskphone will automatically attempt to register with the next gatekeeper on its list. If the problem persists, reboot the deskphone. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 80: Operational Errors And Status Messages

    The following table identifies some of the possible operational problems that might be encountered after successful 9600 Series IP deskphone installation. The user guide for a Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 81 Feature button. Verify that LAN administration has not changed for the Gatekeeper, TN 2302AP boards, or the LAN equipment (routers, servers, etc.) between the switch and the deskphone. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 82 (Avaya Menu) or Home button on the deskphone. One or more Quality of Service (QoS) features should be implemented in the network. For information on QoS, seeUsing Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 83 HTTPS is required but no file. valid address is specified in TLSSRVR. RESOLUTION: Change AUTH to 0 (zero), or enter a valid address for TLSSRVR. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 84 The user indicates an application or option CAUSE: The 46xxsettings script file is not is not available. pointed to accurately, or is not properly administered to allow the application. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...
  • Page 85 CAUSE: The deskphone is working as inability to gain registered via a USB designed. access to Contacts login. RESOLUTION: Remove the USB device and or backed-up Call log in locally. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 86: Lldp Troubleshooting

    MCIPADD value or any of the 46xxsettings file parameters. Therefore, do not use this method of providing MCIPADD. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 87: Proposed Solution

    Note: ® See the Avaya one-X Deskphone H.323 Administrator Guide for details on how to set “STATIC” to use manually programmed IP addresses. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

  • Page 88: Proposed Solution For Dhcp- Configured Deskphones

    4. Verify that the 96xxupgrade.txt and 46xxsettings.txt files are placed in the proper directory of the HTTP server to access these files. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 89: Proposed Solution For Lldp-Configured Deskphones

    9641G. Secure Shell Support Secure Shell (SSH) protocol is a tool that the Avaya Services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Release 6.2 supports only the SSHv2 version. Because of the sensitive nature of remote access, you can disable permission with the SSH_ALLOWED parameter.
  • Page 90 • The number of seconds the deskphone delays between failed login attempts with SSH_LOGIN_DELAY • The user name permitted for SSH logins with SSH_USERNAME Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 91: Chapter 6: Glossary

    A secure version of HTTP. IEEE Institute of Electrical and Electronics Engineers, an organization that, among other things, produces standards applicable to Local Area Network equipment. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 92 Universal Serial Bus. An industry standard used by PCs and various devices for communication. VLAN Virtual LAN. VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs. Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013 Comments? infodev@avaya.com...

  • Page 93: Index

    LOG Procedure ............Logoff Procedure ............Enable Automatic Gain Control (AGC) ....... Enable Event Logging ..........Enhancements ............Models ................Entering Data for Administrative Options ....Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...
  • Page 94 Requirements, for each IP Deskphone ...... VIEW Administrative Option ......... Reset Operation ............Troubleshooting LLDP ..........Reset System Values ..........Unnamed Registration ..........Secure Shell Support ..........VIEW Administrative Option ........Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G August 2013...

This manual is also suitable for:

H.323 9621gH.323 9641gH.323 9611g

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