Avaya H.323 9608 Installation And Management Manual
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Avaya H.323 9608 Installation And Management Manual

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Installing and maintaining Avaya IP
Deskphone H.323 9608, 9608G, 9611G,
9621G, and 9641G
Release 6.3.1
16-603603
Issue 9
January 2014

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Summary of Contents for Avaya H.323 9608

  • Page 1 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G Release 6.3.1 16-603603 Issue 9 January 2014...
  • Page 2 Fraud Intervention Hotline at +1-800-643-2353 for the United States DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER and Canada. For additional support telephone numbers, see the Avaya Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 3 Care should be taken to avoid personal injury. Power over Ethernet (PoE) warning This equipment must be connected to PoE networks without routing to the outside plant. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 4 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Setting handset audio equalization......................55 Changing Ethernet interface control......................56 Disabling and enabling event logging....................... 57 Logging off from the phone........................58 Viewing multilanguage strings........................59 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 6 Proposed solution for DHCP configured deskphones..............88 Proposed solution for script-configured deskphones............... 88 Proposed solution for LLDP-configured deskphones............... 89 Secure Shell Support..........................89 Chapter 6: Glossary......................Index............................. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 7: Chapter 1: Overview

    The 9641G phone also has an integrated Bluetooth interface. For information about the setup of a Bluetooth device, see Using Avaya IP Deskphone H.323 9621 and 9641,16-602638. This document describes the installation of the 9608, 9608G, 9611G, 9621G, and 9641G deskphones and post-installation maintenance issues for the phones.

  • Page 8: New In This Release

    SYSAUDIOPATH: To set the default audio path to the speaker or the headset, or allow the call center agent to select the audio path. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 9 HTTP Redirect feature. Note: Voice Initiated Dialing (VID) is no longer supported on the H.323 9600 Series IP deskphones. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 10: Enhancements In H.323 Release 6.2 Service Pack 4

    Communication Manager. • The AGTIDVUSTAT parameter, introduced in Release 6.2, is renamed in Service Pack 2 to AGTVUSTATID. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 11: Features Introduced In H.323 Release 6.2 Service Pack 1

    • A version of software that disables VPN and media encryption. To download this software, go to the Avaya Support website http://www.avaya.com/support. You can identify this version on the About Avaya IP Deskphone screen on the deskphone with a “U” appended to the software release.
  • Page 12 HEADSYS in the settings file. Note: This release does not support Converged Network Analyzer (CNA). Any applicable administration is ignored as of Release 6.2. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 13: Chapter 2: Installing The Deskphone

    When you first plug in the phone, a software download from an HTTP server might be initiated. The software download provides the phone upgraded functionality. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 14: Creating The Pre-Installation Checklist

    9641G. Verify that you have administered the HTTP/HTTPS server and application correctly. See Administering Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 15 Support website to download all other documentation. • To use 9641G in a call center environment: a 9600 Dual Headset Adapter Kit (PK25) (Comcode: 700500729) and 9641G Call Center Faceplate Kit (PK25) Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 16: Plugging In The Deskphone

    If you set the IEEE switch on the back of the deskphone to H, the telephone registers as a Class 3 device, even if the actual power usage is applicable to Class 1 or 2. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 17 USB device is in use. The system parameter USBPOWER determines for which power class or classes to enable power to the USB interface. For more information, see Chapter 7 in the Administering Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G.
  • Page 18 Connection jacks on a 9608G or 9611G deskphone on page 19 9621G or 9641G Connection jacks on a 9621G or 9641G deskphone on page 19 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 19 Figure 2: Connection jacks on a 9621G or 9641G deskphone Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 20 Installing the Deskphone Note: Note that the 9621G does not support a button module, USB device, or a Dual Headset Adapter. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 21: Completing The Power Connection

    9608G, deskphone or to an attached button module. The 9621G does not support a DHA. Order the 9600 Dual Headset Adapter Kit (PK25) (Comcode 700500729), which includes dual headset adapters and required cables for 25 deskphones. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 22 Figure A shows the DHA Package Contents. To install a DHA directly to the deskphone and alternatively to an attached button module, see the following figure. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 23 Installing a Dual Headset Adapter (DHA) Figure B1 :Attaching the DHA to a deskphone. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 24 Installing the Deskphone Figure B2 : Attaching the DHA to the phone power and audio cables. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 25 Installing a Dual Headset Adapter (DHA) Figure C1: Attaching the DHA to an (optional) button module. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 26: 9641G Call Center Faceplate Installation

    To allow Release button operation for 9641G deskphones, administer the Release button with the AGTSPKRSTAT parameter set to 2 and the CALLCTRSTAT parameter set to 1. To install the 9641G Call Center faceplate: Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 27: Plugging In And Resetting The Deskphone Using The Dynamic Addressing Process

    This description is not a comprehensive description of all internal tasks performed during startup. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 28 The file download begins with the upgrade and settings configuration files, and including Signed Software Packages and other separately downloaded files such as Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 29: Understanding The Plug In And Reset Process

    When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files. If the Signing Authority Certificate is invalid, the package is deleted.
  • Page 30 APPINUSE parameter. 3. The system starts and sets the internal clock/calendar is set to 0:00:00 Saturday, January 1, 2000. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 31 6. The system determines the DHCP protocol , IPv4 or IPv6 protocol, and the applicable parameters that are enabled. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 32 HTTP: n uri For HTTP, n is the number of HTTP requests made by the phone and uri is the URI for the current HTTP request. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 33 For more information, see About unnamed registration page 34. All IP phones display the following: Login Enter Password Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 34: Understanding Unnamed Registration

    Unless otherwise disabled, the deskphone automatically attempts to register unnamed if no action is taken on the deskphone Extension entry screen within 60 seconds. To disable and Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 35 H.323 9608, 9608G, 9611G, 9621G, and 9641G. Unnamed registration appears to the end user like Communication Manager TTI Mode and is similar from an administration perspective. For more information about TTI, see your Communication Manager documentation. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 36 Installing the Deskphone Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 37: Chapter 3: Using Local Administrative Menu Procedures

    • You download a new boot file • You reset the IP phone. See Resetting system values on page 60. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 38: Accessing Local Craft Procedures

    Bad FileSv address response to these messages as the situations requires corrective input. Note: The factory-set default Craft Access Code (PROCPSWD) is 27238. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 39: Running Craft Procedures

    A six second time-out is in effect between button presses after you press the Mute button. If you do not press a valid button within 6 seconds of pressing the previous Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 40: Entering Data For Administrative Options

    3. If you enter a zero followed by a numeric digit for a value, an IP Address, or a subnet mask field, the new digit replaces the zero. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 41: Entering And Validating Ipv4 And Ipv6 Addresses

    The dial pad uses numeric-only entry when an IPv4 address or the subnet mask is entered. On a touch screen use a single tap. Use an asterisk to place a period within the address being entered. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 42 123 might be an IPv4 123 decimal or an IPv6 0123 hex. In such cases, text entry follows the IPv6 rules that hexadecimal characters are allowed and the “*” key inserts a colon Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 43: Local Administrative Craft Procedures Menu

    47. Enable/disable Automatic Gain Disabling/enabling automatic gain Control control on page 50. CALIBRATE Calibrate the touch screen Calibrating The Touch Screen SCREEN page 49. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 44 72. Administer and view Virtual VPN Setup Guide for 9600 Series IP Private Network (VPN) settings Telephones, 16-602968. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 45: Setting The Operational Mode To 802.1X

    • Unicast-only if DOT1XSTAT = 1 • Unicast/multicast if DOT1XSTAT = 2 and the Pass-thru line is a text string associated with the current system value of DOT1X where: Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 46: Using The Preinstallation Checklist

    • The IP Address of the call server. • The IP Address of the gateway or the router. • The IP netmask. • The IP Address of the HTTP server. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 47: Changing Ip Address Information

    IP addresses is required. Caution: Static addressing is necessary when a DHCP server is unavailable. But static addressing has room for text entry errors. So Avaya recommends that you install a DHCP server and do not use static addressing. Important: IPv6 operation is limited to a specific customer set and is not for general use.
  • Page 48 The exceptions are entry of a Router or Mask address, which follows the IPv4 method of inserting a period rather than a colon. For Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 49: Calibrating The Touch Screen

    The CLEAR Craft procedure clears any calibration data set using the CALIBRATE SCREEN Craft procedure, but does not change factory settings of calibration data. Use the Default Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 50: Disabling Or Enabling Automatic Gain Control

    IP deskphone. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 51: Clearing The Phone Settings

    The user can potentially override the AGC local procedure settings. For more information, see Avaya 9600 IP Deskphone H.323 9608, 9608G, and 9611 User Guide and the Avaya 9600 Series IP Deskphone H.323 9621 and 9641 User Guide. If the values are changed, the backup file stores the AGC values set by the user and does not save any setting established using this local procedure.
  • Page 52 • User options, parameter settings, identifiers, and password. • Any user data like Contact Lists or Call Logs are deleted. After clearing the values, the phone resets. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 53: Adjusting Contrast On Button Modules And Non-Color Deskphones

    Module: 2 and repeat Step 2 to change the contrast. 4. Press Save to store the new contrast settings and redisplay the Craft Local Procedure screen. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 54: Debug Mode

    3. If you have made any changes to the Debug Mode option, then you must press or touch the Save option. This action resets the phone and saves the changes to the debug screen. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 55: Changing The Group Identifier

    Use the following procedure to set or change the handset audio equalization value. Procedure 1. When you select HSEQUAL from the Craft Procedures screen, the following displays: Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 56: Changing Ethernet Interface Control

    • 10 Mbps half when PHY1STAT = 2 • 10 Mbps full when PHY1STAT = 3 • 100 Mbps half when PHY1STAT = 4 Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 57: Disabling And Enabling Event Logging

    IP deskphone. Use the following procedure to enable or disable logging of system events. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 58: Logging Off From The Phone

    3. Press Save to store the new setting and redisplay the Craft Local Procedure screen. Logging off from the phone About this task Use the following procedure to log off from a phone. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 59: Viewing Multilanguage Strings

    Use this procedure to view the language strings available on the deskphone. A language string is any set of words or phrases on the IP deskphone user interface in the currently active language. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 60: Resetting System Values

    Press Reset to confirm. 2. Press Cancel to return to the Craft Procedures screen without resetting the deskphone. Press Reset to start the deskphone reset. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 61: Restarting The Phone

    A restart does not affect user-specified data and settings like Contacts data or the phone login and password. The completion of the restart procedure depends on the status of the boot and application files. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 62: Setting Or Changing The Signaling Protocol

    3. Press Save to store the new setting and redisplay the Craft Procedures screen. The remainder of this procedure depends on the status of the boot and application files. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 63: Changing Sson Settings

    The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 64 After approximately 5 seconds, the top phone screen displays either Self-test passed or Self-test failed. 3. Press or tap Back to return to the Craft Procedures screen. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 65: Chapter 4: Maintaining 9600 Series Ip Deskphones

    Release 6.0 software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file that the Avaya file server application will use on the Utility server. Customers using their own HTTP server can ignore or delete this directory.

  • Page 66: Downloading Software Packages

    Avaya IP phones for your enterprise. Note: You can use one settings file for all your Avaya IP phones including the 9600 Series IP phones covered in this document and in the Administering Avaya IP phone H.323 9608, 9608G, 9611G, 9621G, and 9641G, and 4600 Series IP phones, as covered in the 4600 Series IP Telephone LAN Administrator Guide, 555-233-507.

  • Page 67: Contents Of The Settings File

    You might want to open the default file and administer the options to add useful functionality to your Avaya IP phones. Ensure that the file resides in the same directory as the upgrade file, and name the file as 46xxsettings.scr or 46xxsetting.txt. The Avaya IP phones can operate without this file.

  • Page 68: Downloading Text Language Files

    HTTP. This process happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the phone does not go back to the upgrade script file.

  • Page 69: Changing The Signaling Protocol

    Here is an illustration of a possible settings file for the example of a Call Center with hot-desking associates at the same location: Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 70 # CALLCENTER {specify settings unique to Group 1} goto END # HOTDESK {specify settings unique to Group 2} # END {specify settings common to all Groups} Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 71: Chapter 5: Troubleshooting

    81. 4. If you want the deskphone to be IEEE-powered, verify with the LAN administrator that IEEE power is indeed supported on the LAN. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 72: Failure To Hear Dtmf Tones

    If administered through OPSTAT, end users can gain access to the Network Information option from the Phone Settings option of Avaya Menu to view but not change most of the parameters associated with Craft Local Procedures.. For more information about this option, see the applicable user guides.
  • Page 73 0.0.0.0. if no file server was used successfully. HTTPS server nnn.nnn.nnn.nnn IP address of last HTTPS server used successfully during initialization or Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 74 Scroll Right to see the following additional parameters/values: Model 96ccDccc Up to 8 ASCII characters, MODEL serial number. Phone SN cccccccccccccccccc Phone Serial Number, up to 18 ASCII characters. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 75 Four to 32 ASCII characters (backup application). Button Module 1 cccccccccccccc 14 ASCII characters. Version identifier of the software in the first attached Button Module, if applicable. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 76: Installation Error And Status Messages

    Table 3: Possible error and status messages during installation of 9600 Series IP phones Message Cause/Resolution 802.1X Failure CAUSE: Incorrect credentials provided for authentication or credentials not provided at all. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 77 CAUSE: At least one of the IP address offered by the DHCP server * to program conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP address(es). Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 78 Login|Continue Finding CAUSE: This phone is proceeding through boot-up. router... RESOLUTION: Allow the phone to continue. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 79 RESOLUTION: Reenter the correct extension and password. If the condition persists, contact the system administrator. Password Error CAUSE: The call server does not recognize the password entered and displays the Login Error screen. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 80 CAUSE: The call server does not recognize the set type. RESOLUTION: Ensure the call server is properly administered to register a compatible phone for the IP address and extension. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 81: Operational Errors And Status Messages

    Follow POE guidelines to troubleshoot POE related problems. AND power to the CAUSE: Loss of communication with the call phone is normal, but server. there is no dial tone. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 82 If that is insufficient, use the handset. the user experiences CAUSE: Jitter, delay, dropped packets, etc. sudden silences such Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 83 The phone ignores a second call if a call, a call. including the ringing tone is in progress. RESOLUTION: None. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 84 CAUSE: The HTTP or HTTPS server stops phone is saving the application file and the responding if power is interrupted while a phone is saving the application file. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...
  • Page 85 AND the user has CAUSE: The user pressed the button module tried using the button to indicate which button to relabel. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 86: Lldp Troubleshooting

    Call Server and will display the Waiting for LLDP message several times before rebooting. For example, if the MCIPADD value was specified in the 46xxssetting file and the network file Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 87: Proposed Solution

    Note: See Administering Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641G for details on how to set “STATIC” to use manually programmed IP addresses. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 88: Proposed Solution For Dhcp Configured Deskphones

    4. Verify that the 96xxupgrade.txt and 46xxsettings.txt files are placed in the proper directory of the HTTP server to access these files. For more information, see Administering Avaya IP Deskphone H.323 9608,9608G, 9611G, 9621G, and 9641G. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 89: Proposed Solution For Lldp-Configured Deskphones

    9621G, and 9641G. Secure Shell Support Secure Shell (SSH) protocol is a tool that the Avaya Services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Release 6.2 supports only the SSHv2 version. Because of the sensitive nature of remote access, you can disable permission with the SSH_ALLOWED parameter.
  • Page 90 URL, or the name of the file on the standard file server such as HTTPSRVR. You can also administer the following parameters: • The amount of inactivity time that will disable SSH with SSH_IDLE_TIMEOUT Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 91: Chapter 6: Glossary

    A secure version of HTTP. IEEE Institute of Electrical and Electronics Engineers, an organization that, among other things, produces standards applicable to Local Area Network equipment. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...
  • Page 92 Universal Serial Bus. An industry standard used by PCs and various devices for communication. VLAN Virtual LAN. VoIP Voice over IP, a class of technology for sending audio data and signaling over LANs. Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014 Comments? infodev@avaya.com...

  • Page 93: Index

    DTMF Tones .............. LOG Procedure ............Dual Headset Adapter, installing ........ logoff procedure ............dynamic addressing process ........enable Automatic Gain Control (AGC) ....... models ................Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

  • Page 94: Installing And Maintaining Avaya Ip Deskphone H.323 9608, 9608G, 9611G, 9621G, And 9641Gjanuary

    Requirements, for each IP Deskphone ...... Error Conditions ........... Reset System Values ..........troubleshooting LLDP ..........resetting the phone ............. Secure Shell Support ..........Unnamed Registration ..........Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014...

This manual is also suitable for:

H.323 9611gH.323 9608gH.323 9641gH.323 9621g

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