Operational Errors And Status Messages - Avaya H.323 9608 Installation And Management Manual

Operational errors and status messages

The following table identifies some of the possible operational problems that might be
encountered after successful 9600 Series IP phone installation. The user guide for a specific
phone model also contains troubleshooting for users having problems with specific IP phone
applications. Most of the problems reported by phone users are LAN-based, where Quality of
Service, server administration, and other issues can impact end-user perception of IP phone
performance.
Table 4: Operational error conditions for 9600 Series IP Phones
Condition
The phone continually reboots, or reboots
continuously about every 15 minutes.
The message light on the phone turns on
and off intermittently, but the phone never
registers.
The phone stops
working in the
middle of a call,
The phone was
working, but does
not work now,
Installing and maintaining Avaya IP Deskphone H.323 9608, 9608G, 9611G, 9621G, and 9641GJanuary 2014
CAUSE: The phone cannot find the HTTP/
HTTPS server and/or call server.
RESOLUTION: Ensure that MCIPADD is
administered either manually or through DHCP
or HTTP, as appropriate. Alternately, this might
be a firmware fault because the MAC address
in memory is corrupted; in this case, you must
return the phone to Avaya for repair.
CAUSE: This is a hardware fault.
RESOLUTION: You must return the phone to
Avaya for repair.
AND no lights are lit CAUSE: Loss of power.
on the phone and the RESOLUTION: Check the connections
display is not lit. between the phone, the power supply, and the
power jack. For example, verify whether static
addressing was not used or that any changes
to static addresses were entered correctly.
Follow POE guidelines to troubleshoot POE
related problems.
AND power to the Loss of path to the Avaya call server, expiry of
phone is normal and DHCP lease, or unavailable DHCP server
the phone might have when telephone attempts to renegotiate DHCP
gone through the lease.
restarting sequence. RESOLUTION: As above.
AND no lights are lit CAUSE: Loss of power.
on the phone and the RESOLUTION: Check the connections
display is not lit. between the phone, the power supply, and the
power jack. Follow POE guidelines to
troubleshoot POE related problems.
AND power to the CAUSE: Loss of communication with the call
phone is normal, but server.
there is no dial tone.
Operational errors and status messages
Cause/Resolution
81