Promise Technology Vess A6800P Product Manual

Storage appliance for video surveillance

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Vess A6600P/Vess A6800P

Storage Appliance for Video Surveillance

Product Manual

Version 1.1

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Summary of Contents for Promise Technology Vess A6800P

Page 2 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Promise Technology Copyright © 2024 PROMISE T echnology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Pegasus, SmartStor, SuperTrak, FastTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, HyperCache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE T echnology, Inc.
Page 3 Promise Technology About this manual bout this guide This Product Manual describes how to setup, use, and maintain the Vess A6600P. This manual includes a full table of contents, chapter task lists, and numerous cross-references to help you find the specific information you are looking for.
Page 4 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Promise Technology WARNING Operation of this equipment in a residential environment could cause radio interference. Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number.
Page 5 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The point of contact for regulatory matters is PROMISE TECHNOLOGY EMEA, Science Park Eindhoven 5228, 5692 EG Son, The Netherlands.
Page 6 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Promise Technology Afety nformAtion Observe all warnings on the product and in the operating instructions. To reduce the risk of bodily injury, electric shock, fire, and damage to the equipment, observe all precautions included in this guide.
Page 7 Promise Technology About this manual WARNING Hazardous moving parts. Keep away from moving fan blades. To reduce the risk of injury from a hot component, allow the surface to cool before touching. AVERTISSEMENT Pièces mobiles dangereuses. Tenir à l’écart des pales de ventilateur en mouvement.
Page 8 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Promise Technology Stability hazard : The rack may tip over causing serious personal injury. Before extending the rack to the installation position, read the installation instructions. Do not put any load on the slide-rail mounted equipment in the installation position.
Page 9 • Use an approved power cord. If you have questions about the type of power cord to use, contact your PROMISE TECHNOLOGY INC. authorized service provider. • If you have not been provided with a power cord for your product or for any AC-powered option intended for your product, purchase a power cord that is approved for use in your country.
Page 10 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Promise Technology quipmEnt odifications Do not make mechanical modifications to the system. PROMISE TECHNOLOGY INC. is not responsible for the regulatory compliance of PROMISE TECHNOLOGY INC. equipment that has been modified. quipmEnt EpaiRs and...
Page 11 • DO NOT disassemble, crush, puncture, short external contacts, or dispose of the battery in fire or water. • Replace only with PROMISE Technology Inc. spare battery designed for this product. Dispose of used batteries according to the manufacturer’s instructions and local disposal requirements.
Page 12: Table Of Contents
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Table of Contents Contents �� bout this guide �� Afety nformAtion �� quipmEnt odifications �� quipment epAirs And ervicing �� attEry andling �� 1 ntroduction �� 2 pEcifications �� 4 ardwarE �� 4...
Page 13 Promise Technology Product Manual �� 27 AintenAnce �� 28 Eplacing a owEr upply �� 28 emoving the ower upply gui �� 29 romise AnAgement gui �� 29 ogging into romise AnAgement �� 29 ogging in at tHE nclosurE �� 30...
Page 14 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Table of Contents �� 49 Aking ettings �� 50 aking Ettings �� 50 Hanging assword �� 51 reAting A �� 52 ist of riVilEgEs �� 52 ElEting a �� 53 etwork ettings ��...
Page 15 Promise Technology Product Manual �� 75 roubleshooting ? �� 76 ow do know wHEn a driVE is failing �� 76 heck rive tAtus gui �� 78 HEck riVE tatus in anagEmEnt �� 79 nticipAting rive roblems �� 81 ebuilding A rrAy ��...
Page 16 The Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance is specially engineered for medium to large scale IP video surveillance deployment. The Vess A6600P/Vess A6800P is ideally suited for continuous surveillance in banks, malls, casinos, factories, warehouses, and similarly sized commercial, residential, governmental or private enterprises.
Page 17: Pecifications
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction pEcifications Model Vess A6600P Vess A6800P General Form Factor 3U, 19” rack mount 4U, 19” rack mount Function Storage Appliance for Video Surveillance Sixteen Hot-swappable drives Twenty-four Hot-swappable drives Drives 3.5” SATA HDD 3.5”...
Page 18 Promise Technology Product Manual Model Vess A6600P Vess A6800P RAID RAID Levels Supported 0, 1, 1E, 3, 5, 6, 10 (0+1), 30, 50, 60 Hot Spares Multiple global or dedicated hot-spare drives with revertible option Maximum LUNs per 256/32 System/Array...
Page 19: H Ardware
Anel ArdwAre The front panel of enclosure provides access to drives carriers. Vess A6600P/Vess A6800P units are shipped with secure covers to protect the drive carriers from being unintentionally removed. For all Vess A6600P/Vess A6800P enclosures, defective drives can be replaced without interruption of data availability to the host computer.
Page 20: Ess A6800P
The system power button and two USB ports are located on the left side, and most of the front LED indicators are located on the right side. Vess A6600P front view Power and Status LEDs Drive carriers Vess A6800P front view Drive carriers Power and Status LEDs...
Page 21: F Ront P Anel Led S
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction ront Anel Descriptions of the LED behavior and function for front of the enclosure. LEDs on both Vess A6600P and Vess A6800P are identical. Vess A6600P front left side Power button...
Page 22: F Ront Panel Led Behavior
Promise Technology Product Manual Vess A6600P front right side Power System Status Global RAID Status ront PAnel behAVior The table below describes LED behavior when boot-up is finished and the system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on.
Page 23: Ear P Anel H Ardware
I/O connections for audio sensor and alarm systems. The back panel includes two system fans. The hardware components of both Vess A6600P and Vess A6800P are effectively identical. The example photos used in this manual are Vess A6600P. The only difference is Vess A6600P is a 3U enclosure while the...
Page 24 Promise Technology Product Manual Vess A6600P rear panel components 1 PSU fan vents 2 Power inserts 3 System fan vents 4 RS-232/DB9 5 D-Sub VGA port 6 Display Port 7 HDMI port 8 USB 3.2 Gen 2 (4 ports) 9 Optical SPDIF Out port...
Page 25: Indicators
HDMI Provides video out connection for HDMI enabled monitors used to view the management interface. USB Use to connect to a USB keyboard for managing the Vess A6600P/Vess A6800P, or use it to transfer data to or from a USB memory device.
Page 26: Ardware S Etup
Promise Technology Product Manual aRdwaRE Etup This chapter presents the basics on unpacking, setting up hardware for the Vess A6600P. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.
Page 27: Npacking
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction npacking Note The Vess A6600P Series can accommodate SATA (6Gbps) hard drives. ACking The Vess A6600P box contains the following items: • Vess A6600P 16-bay enclosure • Screws for disk drives •...
Page 28: M Ounting The E Nclosure In A Rack
Promise Vess A6600P unit when properly installed. Additional loading on the rails is at the customer’s risk. • Promise Technology, Inc. cannot guarantee that the mounting rails will support your Promise Vess A6600P unit unless you install them as instructed.
Page 29: Ack
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction ounting nclosure in A Note Please refer to the Quick Installation Guide included with the mounting rails for more detailed rack installation instructions. To install the Vess A6600P into a rack with the supplied mounting rails: 1.
Page 30 Promise Technology Product Manual Rail ends attach to the outside of each post Rail ends attach on the outside of the front and rear rack posts 3. Place the Vess A6600P onto the rails. • At least two persons are required to safely lift the system.
Page 31 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction 4. Secure the enclosure to the rack. • The unit attaches to the rack posts using the included screws and flange nuts. One screw each side, in the upper hole only.
Page 32: Rives
Promise Technology Product Manual nstalling RivEs The Vess A6600P subsystems support: • SATA hard disks • 3.5-inch hard disk drives • SATA 2.5-inch hard disk drives (Optional) umber of rives equired The table below shows the number of drives required for each RAID level...
Page 33: D Rive S Lot N Umbering
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction riVe umbering You can install any suitable disk drive into any slot in the enclosure. The diagram below shows how drive slots are numbered on the Vess A6600P. Slot numbering is reflected in the web management user interfaces.
Page 34: D Rive C Arrier
Promise Technology Product Manual emoving the rive Arrier The drive carrier accommodates 2.5-inch and 3.5-inch drives. Vess A6600P disk carrier - front view Pull here to release the carrier handle latch. Then pull the carrier straight out by the handle.
Page 35: Arrier
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction 3.5” d nstAlling rive in the Arrier The instructions below apply 3.5” hard disk drives installed in drive carriers intended for use with models Vess A6600P. 1. Remove a disk drive carrier.
Page 36: Arrier
Promise Technology Product Manual 2.5” d nstAlling rive in the Arrier The instructions below apply 2.5” hard disk drives installed in drive carriers intended for use with Vess A6600P. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the bottom of the carrier line up correctly with the power and data connectors facing away from the carrier handle.
Page 37: M Anagement P Ath C Onnection
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction anagEmEnt onnEction This section describes how to establish a management connection to the Vess A6600P. Management through the Gigabit network connection is done using Promise Management GUI, a web browser based GUI.
Page 38: C Onnect The P Ower
Promise Technology Product Manual onnEct tHE owER Insert one power cable into the power receptacle for each power supply and connect the each PSU to a suitable power source. The subsystem is equipped with three power supplies in an N+1 arrangement.
Page 39: E Nclosure
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction owER nclosuRE With the power supplies connected, the system can now be powered on. To power on the Vess A6600P subsystem, press the Power button on the front left bracket facing (see figure below).
Page 40: F Ront Panel Led Behavior
Promise Technology Product Manual Vess A6600P front right side Power System Status Global RAID Status Global HDD Activity Not used System Heartbeat ront PAnel behAVior The table below describes LED behavior when boot-up is finished and the system is functioning normally: LED Description Power Lights BLUE to indicate the system is powered on.
Page 41: C Onnect To I Scsi S Torage A Rea N Etwork (San)
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Introduction scsi s (sAn) onnect to i torAge etwork Important For a list of supported HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: •...
Page 42: Aintenance
Promise Technology Product Manual aintEnancE This chapter covers the following topics: • “Replacing a Power Supply” Warning Make certain the replacement power supply unit (PSU) is identical to the PSU already installed. All PSU installed must be the same make and model.
Page 43: R Emoving The P Ower S Upply U Nit
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Maintenance Eplacing a owER upply The Vess A6600P systems can accommodate two AC power supplies in the bay at the rear of the chassis. Each unit provides up to 550 Watts of power. Only a single power supply is required for operation, with the second power supply purely as a redundant, load-sharing backup.
Page 44: P Romise M Anagement Gui
Promise Technology Product Manual RomisE anagEmEnt This chapter describes using Promise Management GUI to monitor and manage your RAID system. ogging into romise AnAgement You can log into Promise Management GUI in either of two ways: • “Logging in at the Enclosure” on page 29 •...
Page 45: L Ogging In Over The N Etwork
Important For Vess A6600P/Vess A6800P running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to Promise Management GUI through the network interface. If the Firewall is running, no management access is permitted from the network.
Page 46 Promise Technology Product Manual Secure Connection • Promise Management GUI uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....(Port 1 = 192.168.0.1 / Port 2 = 192.168.1.1) •...
Page 47: L Ogin S Creen
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager ogin Creen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button.
Page 48: U Sing The P Romise M Anagement Gui I Nterface
Promise Technology Product Manual gui i sing the romise AnAgement nterfAce Promise Management GUI is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include: Promise Management GUI interface - Subsystem home page There are three parts to the Promise Management GUI interface: 1.
Page 49: U Sing The H Eader
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager sing the eADer The Header contains the following items: Language – Choose a display language View – To view the Event Frame, Logout – To logout sing Tree View enables you to navigate around all components of the Vess A6600P enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.
Page 50: U M V
Promise Technology Product Manual sing AnAgement Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess A6600P enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function tabs access menus to control specific actions and processes.
Page 51: Iewing The Event F Rame
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager iewing the Vent rAme To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header.
Page 52: L Ogging Out Of P Romise M Anagement Gui
Promise Technology Product Manual ogging out oF romise AnAgement There are two ways to log out of Promise Management GUI: • Close your browser window • Click Logout in the Promise Management GUI Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and...
Page 53: S Ubsystem M Anagement
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager uBsystEm anagEmEnt The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess A6600P including the management IP address, Alias, Model and WWN.
Page 54: Iew C Urrent B Ackground A Ctivities
Promise Technology Product Manual ackgRound ctivitiEs Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time.
Page 55: Anage B Ackground A Ctivities S Ettings
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager AnAge Ackground ctivities ettings The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities.
Page 56: Ebuild S Ettings
Promise Technology Product Manual ebuilD ettings To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations.
Page 57: L Ogical D Rive I Nitialization
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: •...
Page 58: Edundancy C Heck
Promise Technology Product Manual eDunDAnCy heCk Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule.
Page 59: Pdm
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.
Page 60: M Edia P Atrol
Promise Technology Product Manual ediA Atrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.
Page 61: M Anaging A Ctivity S Chedules
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager anaging ctivity cHEdulEs Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. DD or Delete An ACtiVity sCheDule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab.
Page 62: Ogs
Promise Technology Product Manual vEnt Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events.
Page 63: A Dministrative T Ools
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager dministRativE ools Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.
Page 64: Ser M Anagement
Promise Technology Product Manual anagEmEnt User Management deals with user accounts. iewing nformAtion The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon. 2. Click the User Management icon.
Page 65 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager Aking ettings To change your own user settings: 1. Log into Promise Management GUI under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon.
Page 66 Promise Technology Product Manual reAting A To create a user: 1. Log into Promise Management GUI as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Create tab in Management View.
Page 67: Ser
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager ist oF riVileges • View – Allows the user to see all status and settings but not to make any changes • Maintenance – Allows the user to perform maintenance tasks including •...
Page 68: Iew N Etwork S Ettings
Promise Technology Product Manual etwork ettings To view network settings for the Ethernet ports, including the port used for access to Promise Management GUI, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •...
Page 69: I Mporting A C Onfiguration S Cript
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager mPorting A onFigurAtion CriPt You can import a previously saved configuration script to automatically configure your Vess A6600P subsystem. The script must be a plain, non-encrypted text file. This file can be saved from the same system, or from another Vess A6600P subsystem.
Page 70: E Xporting A C Onfiguration S Cript
Promise Technology Product Manual xPorting A onFigurAtion CriPt You can save the configuration from one Vess A6600P subsystem, export it, and then import it to automatically configure your other Vess A6600P subsystems. To export a configuration script: 1. Click the Administrative Tools icon.
Page 71: S Aving A S Ervice R Eport
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager AVing A erViCe ePort A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 72 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...
Page 73: E Mail S Ervice
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager mAil ervice Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. mAil...
Page 74: E Mail S Ettings
Promise Technology Product Manual mAil ettings To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu. 4. Make settings changes as required: Under Service Setting -- Email choose a startup type: •...
Page 75: P Erformance M Onitoring
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager erformAnce onitoring The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host.
Page 76 Promise Technology Product Manual 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms • Write bandwidth • Average latency in ms •...
Page 77: Ontrollers
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager ontRollERs Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: •...
Page 78 Promise Technology Product Manual Controller information includes: • Controller ID • Serial Number • Alias • Hardware Revision • Operational Status • • Power on Time • SCSI Protocols Supported • Cache Usage • Install Package Version • Dirty Cache Usage •...
Page 79: Iewing C Ontroller S Tatistics
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager iewing ontroller tAtistics To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics.
Page 80: C Ontroller S Ettings
Promise Technology Product Manual ontroller ettings To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: •...
Page 81: E Nclosures
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager nclosuREs The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure.
Page 82: E Nclosure Temperature Sensor Settings
Promise Technology Product Manual Enclosure Information display nclosure temPerAture sensor settings The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu.
Page 83: Hysical D Rives
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager Hysical RivEs The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
Page 84 Promise Technology Product Manual The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface • Physical Capacity • Serial Number •...
Page 85: D Isk A Rrays And L Ogical D Rives
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager RRays and ogical RivEs Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays.
Page 86 Promise Technology Product Manual Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • Drive Health Polling • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity •...
Page 87: Ogical Drive Management
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager ogicAl drive mAnAgement Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.
Page 88: S Pare D Rives
Promise Technology Product Manual paRE RivEs When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive.
Page 89: L Ogical D Rive S Ummary
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Managing with the Web Manager ogical RivE ummaRy The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The menu...
Page 90 Promise Technology Product Manual RouBlEsHooting This section focuses on how to address issues that might appear during the lifetime of the Vess A6600P enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support.
Page 91: H Ow Do I Know When A Drive Is Failing
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Troubleshooting ow do know wHEn a dRivE is failing There are many options to determine the health of physical hard drives. In Web PAM PROe, you can either use the Event Frame or go to the Physical Drives information display. Or you can simply check the status LED of the drives on the device.
Page 92 Promise Technology Product Manual The Vess A6000 models have hard drive status and activity LEDs on each drive carrier. Also check the status indicators on the right side of the front of the device for clues about what is wrong.
Page 93: Heck Rive Tatus In Anagement Gui
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Troubleshooting heCk riVe tAtus in AnAgement To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives.
Page 94: A Nticipating H Ard D Rive P Roblems
Promise Technology Product Manual View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive.
Page 95 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Troubleshooting Enable Media Patrol To enable Media Patrol, click on Background Activities in the Quick Links • menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab, click the expander to the right of the tab and select the Settings option from the pull down menu.
Page 96: D Isk A Rray
Promise Technology Product Manual ebuilding A rrAy When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Page 97: H Ow To R
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Troubleshooting ow to ebuild A rrAy When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced.
Page 98 Promise Technology Product Manual Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. Background Activities - Start Rebuild 2 The progress of the rebuild is displayed in the Background Activities information display.
Page 99: H Ow To S Ave A S Ervice R Eport
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Troubleshooting ow to avE a ERvicE EpoRt A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 100 Promise Technology Product Manual The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information • BGA Summary – Status and settings •...
Page 101: He A Larm B
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Troubleshooting lArm uzzer is ounding whAt does this meAn When you first power-up the Vess A6000 system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention. But the buzzer alarm is not specific.
Page 102: H Ow To Disable The Alarm Buzzer
Promise Technology Product Manual ow to DisAble the AlArm buzzer To disable the buzzer with Web PAM PROe, open Web PAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the...
Page 103: Faq
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Q: What is Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance? A: The Vess A6600P platforms are engineered specifically to be the best solution for midsize to large IP video surveillance deployments.
Page 104: Pdate
This appendix provides instructions for installing or updating the driver for the Promise RAID engine, as well as Management GUI, the management GUI for the Promise Vess A6600P/Vess A6800P. Follow instructions in the ReadMe.txt file to install the latest hardware driver for the RAID and the latest Management GUI version.
Page 105: C Ontacting T Echnical S Upport
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Contact Technical Support ontacting EcHnical uppoRt PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Page 106 Promise Technology Product Manual United States 39889 Eureka Drive, Newark, CA 94560, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Australia Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// EMEA Netherlands Beatrix de Rijkweg 8 (2F), 5657 EG, Eindhoven, Netherlands Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com//...
Page 107 Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Contact Technical Support Switzerland ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Norway ITF Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Belgium Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Luxembourg Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com//...
Page 108 Promise Technology Product Manual Taiwan Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// China Room 205B, 2F, HuaXia Plaza, NO.8,Zhongguancun Software Park, NO.8,Dongbeiwang West Rd.,Haidian District, Beijing +8610-8857-8085/8095 Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Korea Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Hong Kong Technical Support (E-Support): https://support.promise.com...
Page 109: Limited Warranty
Contact Technical Support Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years;...
Page 110: Disclaimer Of Other Warranties
Promise Technology Product Manual Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 111: Your Responsibilities
Vess A6600P/Vess A6800P Storage Appliance for Video Surveillance Contact Technical Support Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product.
Page 112 Promise Technology Product Manual • Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the product to PROMISE. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.

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Appendix: Driver Installation Andupdate�� 89