Avaya 3904 Manual
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Avaya 3904 Manual

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The display provides important prompts and information when placing and receiving calls and activating features.
Important Terms
PDN – Prime Directory Number. Extension number assigned to key 1 (Green Key) on your phone. When you lift your handset, you automatically access your PDN.
DN – Directory Number. Extension numbers assigned to keys on your phone other than key 1.
THE 3904 TELEPHONE
The Handsfree Key allows one to activate Handsfree. The speaker LED lights to indicate handsfree is active.
Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the
bar. Lower it by pressing the left side.
Press the Headset Key to answer a call on a headset (connected to the headset jack) or to switch a call from handset or handsfree to the headset.
The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute
Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when the Mute option
is in use.
The Options Key allows you to access and modify telephone options. (See below for more information).
The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone. Note: If you press the Quit Key before
the Done Key, you exit without saving changes.
Press the Done Key to exit and save changes.
The Message Key provides access to your voice messaging system.
The Directory/Log Key allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and Redial list (last 20 outgoing calls). See
below for more information.)
AVAYA 3904 TELEPHONE
The Avaya 3904 telephone enables users a variety of functions. Be sure to watch the display. The four "Soft Keys" at the
bottom of the display change according to what you are doing with the phone. For example, when the handset is on the
cradle, the keys read: FORWARD-CALLERS-REDIAL. When you're on a live call it reads: CONFERENCE-TRANSFER.
Use the SHIFT key to access six more Feature Keys on the display. Use the QUIT button to exit Features.
Watch the Display

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  • Page 1 AVAYA 3904 TELEPHONE The Avaya 3904 telephone enables users a variety of functions. Be sure to watch the display. The four “Soft Keys” at the bottom of the display change according to what you are doing with the phone. For example, when the handset is on the cradle, the keys read: FORWARD-CALLERS-REDIAL.

  • Page 2: Options List

    Programmable Line/Directory Number (DN)/Feature Keys are assigned to your 3904. They can be a Primary Directory Number (PDN) or secondary DN(s). The lower right hand Line/Feature Key on the first layer is your Primary Directory Number (PDN) Key. When you pick up the handset, the line associated with this key is ready for you to make a call.
  • Page 3 Press the Select Key when the desired option is highlighted. Change the option’s settings. Refer to the following pages for details. The display also provides you with information to adjust your selection. Press the Done Key to save your changes. Press the Quit Key or Options Key to exit.
  • Page 4 Press the Lower Key to decrease the ringer volume, or press the Higher Key to increase the ringer volume. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Use the procedure above to adjust the volume on the following items: Buzzer •...
  • Page 5 After you select Call timer enable from the Options List menu: From the Call timer screen, press the On Key to turn on the Call timer, or press the Off Key to turn off the Call timer. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

  • Page 6: Standard Features

    NOTE: Whenever you read “Lift the handset,” in this guide, you may alternatively press a free Line (DN) Key, Handsfree Key, or the Headset Key. You receive dial tone with each of these actions. To change from handset to headset: The Headset Key is used to switch to the headset mode of operation.

  • Page 7: Conference Call

    Conference Call You can set up a Conference Call for up to six people (including yourself). To set up a conference call: - Press the Conference Key (soft key) while you are on a call. The other party is on hold and you receive dial tone. The screen displays Call on hold, dial number.

  • Page 8: Speed Call

    Lift the handset or press a Line (DN) key. Press the Ring Call Key (soft key). Your phone dials the designated number. To cancel Ring Again before notification: Press the Cancel Ring Again Key (soft key). he screen displays Ring Again is cancelled. NOTE: A “fast busy”...

  • Page 9: Callers List

    Personal Directory and Call Log password protection Your Call Log and Personal Directory can be password protected. To Initiate A Password: Press the Directory/Log Key. From the Directories menu, use the Navigation Keys to highlight Password Administration. Press the Select Key. The Password Administration menu appears. Use the Navigation Keys to highlight Define password.

  • Page 10: Personal Directory

    Personal Directory The Personal Directory provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. This Directory holds up to 100 entries (an entry is one name and one telephone number). When viewing entries, initially only the name displays.
  • Page 11 Use the Navigation Keys to highlight Personal Directory. Press the Select Key. Use the dial pad to enter the first letter of the name you are seeking. For example, press the 2 key twice to go to the first entry that begins with the letter “B”.

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