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Emergency call
The answering machine problem
The telephone cannot differentiate whether the emergency call is ac-
cepted by a person, an answering machine or a fax machine.
Should an emergency call be accepted by an answering machine,
you can end the current call by quickly pressing the hang up key
. The telephone then dials the next emergency number.
As the telephone pursues the emergency call function even after ac-
ceptance of the call, the call to the next emergency number occurs
even after acceptance by an answering machine in case the dis-
tressed person does not quickly press the hang up key
, or is un-
able to do so.
Answering machines are generally configured to break off the call af-
ter a few seconds, if no specific and clear vocal message follows – yet
this is no reliable safeguard. When entering the emergency numbers,
you should thus make sure that no answering machine or fax ma-
chine is connected to said numbers.
Test the emergency call function
After configuration, thoroughly test the emergency call function. This
process should include both the owner/s of the Ergophone device
and the persons whose call numbers are saved.
While testing, please consider that when making an emergency call
the user of the device will be in a stressful situation. Persons receiving
the emergency call should thus become familiar with using the emer-
gency call function so as to be able to give instructions (e.g. on how
to stop the emergency call function), as the case arises.
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