Xtreme Power Conversion 1000VA User & Installation Manual page 35

T91 User's Manual
Submitting a Load Protection Policy Claim:
1. Any claim under the Load Protection Policy must be made within 10 days of the date of alleged damage to the
Connected Equipment.
2. Call the XPC technical support department at 1-800- 582-4524 and obtain a Load Protection Policy Returned
Material Authorization (RMA) number. Have information on all applicable insurance or other resources of re-
covery/payment that is available to the Purchaser and the name of the power utility supplier for the location
of the Connected Equipment. XPC will forward to the Purchaser a Load Protection Policy claims form, which
must be completed and filed with XPC within 30 days.
• Mark the Load Protection Policy RMA number on the Product the Purchaser is returning.
• Pack the Product in its original packaging or similar packing materials if the original packaging has
been discarded. Enclose the completed Load Protection Policy claim form and a copy of the Purchas-
er's original sales receipt for the Product in the box.
• Mark the RMA number clearly on the outside of the box.
• Ship the Product (one-way shipping charges paid by the Purchaser) to:
3. XPC will evaluate the Product to determine its level of functionality, and will examine the Product for evidence
of damage from a Power Disturbance.
• If XPCs' evaluation provides no evidence of damage from a Power Disturbance, XPC will send to the
Purchaser (i) a report summarizing the tests performed and (ii) a rejection of claim notice.
• If the Product shows evidence of damage from a Power Disturbance, XPC will request that all Con-
nected Equipment for which a Load Protection Policy claim has been submitted, be sent for evaluation
to either XPC or an authorized service center. If it is determined that the Connected Equipment has
been damaged by a Power Disturbance, XPC will, in its sole discretion, issue payment to the Purchaser
for either the cost of repair of the Connected Equipment or the Fair Market Value of the damaged
Connected Equipment, up to the dollar limits stated above. XPC reserves the right to require the
Purchaser to transfer title and deliver the Connected Equipment to XPC if it chooses to reimburse the
Purchaser for the fair market value of the Connected Equipment. XPCs' maximum liability shall be
reduced to reflect all such other payments or sources of recovery, whether applied for or not.
4. If XPC issues payment to the Purchaser to have the Connected Equipment repaired, the repair must be per-
formed at a service center that is authorized by the manufacturer of the Connected Equipment. XPC reserves
the right to contact the authorized service center directly to discuss repair costs and damage to the Connected
Equipment to determine if it was caused by a Power Disturbance and the right to request that the service
center forward the Connected Equipment or components of the Connected Equipment to XPC for inspection
5. Unless modified in writing signed by an officer of XPC and the Purchaser, the terms of this policy are the com-
plete and exclusive agreement between the parties, superseding all prior agreements, oral or written, and all
other communications between the parties relating to the subject matter of this agreement. No employee of
XPC or any other party is authorized to make any representations beyond those made in this agreement con-
cerning the Load Protection Policy.
Xtreme Power Conversion Corporation
XPC Corporation
230 Yuma Street
Denver, CO 80223
Attn: LPP RMA#
XPC Corporation
230 Yuma Street
Denver, CO 80223
1.800.582.4524
Uninterruptible Power Supply
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