Audio Diagnostics - Mitel MiVoice 6920 User Manual

Audio Diagnostics

The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can
help to debug audio issues on the Mitel MiVoice 6920 IP phone.
To capture audio diagnostic logs on the Mitel MiVoice 6920 IP phone:
1. Press the (Settings) key on the phone to enter the Static Settings menu.
2. Navigate to Diagnostics > Audio Diagnostics using the navigation keys and press the Select
softkey.
3. In the Timeout input field, enter the amount of time (in minutes from 1 to 5) you would like to
run the audio diagnostic tool for using the dialpad keys.
The IP phone displays "Capturing..." and when the timeout elapses, "Collecting Logs..." is
displayed. When all the logs have been collected, a "Complete..." message is displayed.
Note: Press the Stop softkey at any time to stop capturing the audio diagnostic logs.
To save the audio diagnostic logs to your PC using the Mitel Web UI:
1. Open your web browser and enter the phone's IP address or host name into the address bar.
2. Enter your username and password and click OK/Login.
The status window displays for the IP phone you are accessing.
Note: The default username is "root" and the default password is "73738".
Mitel MiVoice 6920 Audio Diagnostics
Customizing your phone
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