Analog, Dhsg/Ehs, And Usb Headsets - Mitel MiVoice 6920 User Manual

Mitel MiVoice 6920 IP Phone User Guide

Analog, DHSG/EHS, and USB headsets

The Mitel MiVoice 6920 IP phone accepts analog and DHSG/EHS headsets through the modular
RJ22/RJ45 port on the back of the phone or USB headsets through the USB port.
Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Notes:
1. The RJ22/R45 headset port is for headset use only. Plugging any other devices into this port
may cause damage to the phone and will void your warranty.
2. Customers should read and observe all safety recommendations contained in headset operating
guides when using any headset.
3. Contact your System Administrator for questions regarding supported headsets or refer to the
MiVoice Business Release 8.0 Release Notes.
4. Headsets connected to the Mitel MiVoice 6920 IP phone are limited in functionality to answering,
ending, and muting calls. Additional headset features (such as rejecting calls) are not supported
and will cause unexpected behavior (e.g. invoking the reject call function will answer instead
of reject).
5. If both an analog (non-DHSG) headset and a USB headset are connected to the phone, the
USB headset will take precedence over the analog headset (i.e. the USB headset will be
functional while the analog headset will not be functional).
6. If both a DHSG headset and a USB headset are connected to the phone and DHSG is enabled,
the DHSG headset will take precedence over the USB headset.
To make and receive calls using a headset:
1. Ensure that you have selected the Headset audio path (see
2. Turn the phone over and, depending on the type of headset, locate the headset jack marked f
or the USB port.
a. If you have a USB headset, insert the USB plug into the USB port.
b. If you have a headset with an RJ9/RJ22 4-pin connector, insert the headset cord into the
jack until it clicks into place.
c. If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic
headset jack adapter and then insert the cord into the jack until it clicks into place.
Note: See the Mitel MiVoice 6920 IP Phone Installation Guide for more information.
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"Audio Path" on page 25).