Receiving Calls; Answering An Incoming Call; Manually Forwarding An Incoming Call - Mitel MiVoice 6920 User Manual

Receiving calls

When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display
on the Call screen. Additionally, the Prime Line key icon flashes indicating the incoming call.

Answering an incoming call

To answer an incoming call:
• Lift the handset for handset operation.
• For speakerphone operation, press the
softkey. Your phone must be configured to use the Speaker audio path.
• For headset operation, press the
headset (if available). Your phone must be configured to use the Headset audio path.
Note: The audio path setting you selected in the Static Settings > Audio > Audio Path menu
determines if the call goes to the speakerphone or headset. For more information, see the section
"Audio Path"

Manually forwarding an incoming call

If call forwarding numbers have been defined for the Always or No Answer states, press the
Forward Call softkey to manually forward an incoming call to the defined number. A common way
of using this feature is to configure call forwarding to forward calls to your voicemail service. You
can then can manually decide whether to answer an incoming call or send the call to voicemail.
Notes:
1. The number defined for the Always state has precedence over the numbers defined for the
No Answer states.
2. For more information on how to configure the Call Forward feature, see the section
Forward"
on page 25.
on page 22.
(Speaker/Headset) key, or the Prime Line
(Speaker/Headset) key or the answer button on your
Receiving calls
"Call
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