Mitel MiVoice 6920 User Quick Reference Manual

Quick Reference Guide

QUICK REFERENCE GUIDE
Mitel MiVoice 6920 IP Phone

Getting started

Programmable Keys
Up to 18 programmable keys,
a maximum of six programmable
keys per page
Contacts
Displays
a list of your
contacts
Call History
Displays a list
of missed,
outgoing and
received calls
Voicemail
Provides
access to
your voicemail
service.
Settings
Provides
services and
options that
allow you to
customize
your phone.
Navigation/Select
Volume
Multi-directional navigation
Adjusts the
keys are used to navigate
volume for
through the phone menu.
the ringer,
Press the center button
handset,
to select menu options and
speaker,
perform various actions.
and headset.
On the Home screen,
the left and right navigation
keys can be used to access
the additional pages of
programmable keys.
Softkeys
Four state-
sensitive softkeys.
Goodbye
Ends active
calls and used
for exiting menus
Redial
Displays Call
History with a list
of outgoing calls
Hold
Places an active
call on hold or
resumes a call
from hold
Mute
Mutes/unmutes
all outgoing audio
from headset,
handset or
speaker
Speaker/Headset
Toggles the phone's audio between speaker
and headset. If you are using a DHSG/EHS
headset, ensure that the headset jack adapter is
removed from the headset port. See the Mitel MiVoice
6920 IP Phone Installation Guide for more details.
HOTDESK LOGIN AND LOGOUT
Hotdesk Login
1. Press HOTDESK softkey
2. Press LOGIN softkey
3. Enter Hotdesk extension number
4. Press ENTER softkey
5. Enter PIN 1234
6. Press ENTER softkey
Hotdesk Logout
1. Press LOGOUT softkey
2. Press LOGOUT softkey one more time

Basic call handling

Making a call
1. Lift the handset or press the
dial the number.
2. Press the Line programmable key and dial
the number.
Ending a call
Place the handset back in its cradle, press the End Call softkey, or press the
key.
Answering a call
Lift the handset or press the
Redialing
Press the Redial softkey once or the
displayed on the Home screen
or
Press the key once to access the Call History application with a list of recently
dialed numbers. Use the up and down navigation keys to scroll through the entries and
either press the Select button or Dial softkey to redial the selected number.
Muting
Press the key while on an active call to mute the microphone for your handset,
headset, or speaker. Press the
Holding and resuming
1. To place an active call on hold, press the
respective Line key.
2. To resume the call, press the
Important Dialing Information:
Local Number
9+Area Code+Number
9+1+Area Code+Number
Long Distance
Emergency 911 or 9+911
key, and
key for handsfree operation.
key twice to call the last dialed number as
key again to unmute the audio.
key. A (hold) icon flashes on the
key again or press the respective Line key.
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