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Mitel 6920 User Manual

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Mitel 6920 SIP Phone
RELEASE 6.0.0 USER GUIDE
58016330 REV00
April, 2021

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Summary of Contents for Mitel 6920

  • Page 1 Mitel 6920 SIP Phone RELEASE 6.0.0 USER GUIDE 58016330 REV00 April, 2021...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    Welcome ........1 6920 IP Phone ....... . . 1 6920t IP Phone .
  • Page 5 Finding Your Phone’s IP Address ....29 Phone status via Mitel Web UI ......30 SIP Account Status .
  • Page 6 Busy Lamp Field (BLF) Key ......78 Configuring a BLF Key Using the Mitel Web UI ...79 BLF/List Key .
  • Page 7 Paging Key ........103 Configuring a Paging Key Using the Mitel Web UI ..103 Using the Paging Key .
  • Page 8 Configuring a Call Forward Key ....163 Configuring Call Forward Using the Mitel Web UI ..164 Using Call Forward via the IP Phone UI .
  • Page 9 Press-and-Hold to Create a Speed Dial Key ... 191 Mitel Wireless LAN Adapter ..... . .192 Installing and Configuring a WLAN Adapter .
  • Page 10 How do I restart the IP phone? ..... . 196 How do I lock my phone? ......196 Appendix A - Time Zone Codes .

  • Page 11: Welcome

    MiVoice Office 400. 6920t IP Phone A new variant of the 6920 IP Phone is available called the 6920t IP Phone. This phone is built from plastics protected with BioCote® antimicrobial technology. The device features plastics with surfaces that are treated with a silver-based compound that when tested against certain viruses and bacteria is shown to inhibit their growth by up to 99.9 percent.

  • Page 12: About This Guide

    BOUT THIS GUIDE About this guide This guide explains how to use the basic features of your new Mitel 6920 SIP IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 13: Installation And Setup

    Protect your hearing Your Mitel 6920 SIP IP phone has a control for adjusting the volume of the handset, headset, and speak- erphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 14: Phone Keys

    HONE KEYS EY PANEL Phone keys Key panel The following sections describe the various Mitel 6920 SIP IP phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key Speaker Redial Key...

  • Page 15: Key Description

    Programmable Keys Dialpad LCD Screen Key description The following table describes the keys on the Mitel 6920 SIP IP phone: Description Directory key - Displays a list of your contacts. For more information, see “Directory”. Call History key - Displays a list of your missed, outgoing, and answered calls.

  • Page 16: Dialpad Keys

    Dialpad keys The Mitel 6920 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to...
  • Page 17 IALPAD KEYS make a call (see ) and to press keys requested by an Interactive Voice Response (IVR) “Making Calls” system. The basic inputs for the Mitel 6920 SIP phone dialpad includes the following: Dialpad Key Description Dials 0 Dials 1...

  • Page 18: E.164 Support

    E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6920 IP phones. The support for inserting the '+' symbol is provided to users in the following ways: When dialing from the phone, users can insert the '+' symbol by a long-press of the '0' key.

  • Page 19: Getting Started

    ETTING STARTED LUGGING IN AND STARTING THE PHONE Getting started The Mitel 6920 SIP IP phone must be set up and be configured by the System Administrator prior to its first use. Plugging in and starting the phone The 6920 automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
  • Page 20 ETTING STARTED LUGGING IN AND STARTING THE PHONE : New updates to your phone can be automatically scheduled from the server. This is set up on the NOTE phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.

  • Page 21: Network Connected/Network Disconnected

    ETTING STARTED LUGGING IN AND STARTING THE PHONE Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on.

  • Page 22: Voice Services

    Administrator. Voice Services Voice Services can be configured on Mitel 6920 SIP phones to provide remote workers access to the same rich communication capabilities as provided to in-office workers. After the initial boot-up of the SIP phone, a Voice Services screen auto-prompts the user to select an appropriate service.
  • Page 23 ETTING STARTED OICE ERVICES For MiCloud Connect, enter User DID and Password. • For MiVoice Connect in the Config. Server field, enter the MiVoice Connect Server IP address. • Or, edit the existing MiVoice Connect Configuration Server address. For Manual Configuration, enter information in the following fields: •...
  • Page 24 In the Path field, enter the name of the folders where the firmware you want to install must be stored. – To view or edit the Voice Services settings on the Mitel 6920 SIP phone: Press the (Options) key on the phone to enter the Options menu.

  • Page 25: Ui Overview

    ETTING STARTED OVERVIEW UI overview Home screen When the phone has successfully booted up and connected to the network, the phone displays the Home screen. The Home screen shows the date and time along with your number. It is the default screen displayed when the phone is in an idle state.
  • Page 26 ETTING STARTED OVERVIEW Icon Description Voicemail- The voicemail icon displays on the Homescreen only if you have new messages waiting. The number in the red circle indicates how many new messages you have (from 1 to 9; if the total number of pending messages is greater than 9, an exclamation mark "!"...
  • Page 27 NOTE Contact your System Administrator for details on what features are available to be programmed through the Mitel call server. The state-sensitive softkeys change depending on the state of the phone and are used to perform different functions when the phone is in an idle, connected, outgoing, or busy state.

  • Page 28: Call Screen

    The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6920 has three softkeys configured that are viewable on the next softkey page. Pressing the More softkey toggles between the first and additional pages to display all the rest of the configured softkeys (as per the figure below).

  • Page 29: Ui Navigation

    ETTING STARTED OVERVIEW Additionally during an incoming call, the focused Line key changes to reflect the status of the line as per the following table. Icon Description Indicates the line is ringing due to an incoming call. Indicates the line is busy or connected. Indicates the call on the focused line is on hold.
  • Page 30 ETTING STARTED OVERVIEW There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to navigate through the various applications and settings menus. The center key acts as a Select button that is used to set options and perform actions such as dialing out from the Contacts or Call History applica- tions.

  • Page 31: Customizing Your Phone

    Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. • Phone Options via IP Phone UI You can customize your phone and view your phone status by pressing the (Options) key, opening the Settings menu.
  • Page 32 IP P USTOMIZING YOUR PHONE HONE PTIONS VIA HONE Icon Option Lock Password Phone Lock Diagnostics Audio Audio Mode Headset Ring Tones Tone Set Display Dialing Live Dialpad Speed Dial Edit Restart : Advanced options are Administrator-level functions only, and are not accessible by the user. These NOTE options should only be set up and changed by your System Administrator.

  • Page 33: Using The Ip Phone Ui

    Phone Options via Mitel Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.

  • Page 34: Using The Mitel Web Ui

    HONE PTIONS VIA ITEL Using the Mitel Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.The following Login screen displays. At the prompt, enter your user name and password and click OK.The Status window displays for the IP phone you are accessing.
  • Page 35 HONE PTIONS VIA ITEL You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Category Description Status...
  • Page 36 M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.

  • Page 37: Phone Status Via Ip Phone Ui

    • Account Configuration- Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6920. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.
  • Page 38 USTOMIZING YOUR PHONE HONE STATUS VIA PHONE To view the Statusmenu: Press the ( Options) key on the phone to enter the Settings menu. Press the Select button or Select softkey to enter the Status menu. Use the up and down navigation keys to scroll the through the following status items: Firmware Info –...

  • Page 39: Finding Your Phone's Ip Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 40: Phone Status Via Mitel Web Ui

    Firmware Information • SIP Status • SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account.

  • Page 41: Language

    • Language The SIP IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all on-screen text (in idle/call screens, static setting menus, and applications) displays in the selected language.

  • Page 42: Specifying The Language To Use Using The Ip Phone Ui

    USTOMIZING YOUR PHONE ANGUAGE Italian • Dutch • Dutch (Netherlands) • Norwegian • Polish • Portuguese • Portuguese Brazilian • Romanian • Russian • Slovak • Swedish • Turkish • Greek • Specifying the Language to Use Using the IP Phone UI Press the (Options) key on the phone to enter theSettings menu.

  • Page 43: Specifying The Language To Use Using The Mitel Web Ui

    IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected.
  • Page 44 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç...
  • Page 45 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç...
  • Page 46 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
  • Page 47 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ...
  • Page 48 : Available input languages are dependent on the configuration enabled by your System NOTE Administrator. Press the Savesoftkey to save your changes.The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.

  • Page 49: Time And Date

    Click on Basic Settings > Preferences > Language Settings . Select a language from the Input Languagefield. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are: English (default) –...

  • Page 50: Settings

    USTOMIZING YOUR PHONE IME AND Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Settingsoption and press the select button or Select softkey. With Time Format highlighted press the right navigation key to move to selection column.
  • Page 51 USTOMIZING YOUR PHONE IME AND – 30 min summertime – 1h summertime – Automatic (default) – Press the left navigation key to move to back to the options column and press the down navi-gation key to highlight Date Format. With Date Format highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired date format.

  • Page 52: Time Zone

    USTOMIZING YOUR PHONE IME AND Time Zone Configuring the Time Zone Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Time Zone option and press the select button or Select softkey.A list of time zones displays for different areas of the world.
  • Page 53 USTOMIZING YOUR PHONE IME AND With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavail- able, in which case it will move on to Time Server 2, and if necessary Time Server 3.
  • Page 54 AM/PM softkey to toggle between AM and PM. Press the Save softkey to save your changes. Configuring Time and Date Settings Using the Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Format field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) –...

  • Page 55: Directory

    USTOMIZING YOUR PHONE IRECTORY : Time servers can only be entered if NTP Time Servers is enabled. NOTE Click Save Settings. Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa.

  • Page 56: External Sources

    USTOMIZING YOUR PHONE IRECTORY With Sorting Preferences highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to choose the desired sorting preference. Press the Save softkey to save your changes. External Sources : Menu available only if external Directory sources have been configured by your Administrator.

  • Page 57: Lock

    This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 charac- ters in the configuration file then the phone uses the default password.

  • Page 58: Phone Lock

    You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock...

  • Page 59: Configuring Lock Settings Using The Mitel Web Ui

    At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or select button. At the Unlock the phone? prompt, navigate to the Yes button and press the select button. Configuring Lock Settings Using the Mitel Web UI Setting a User Password Click on Operation > User Password.
  • Page 60 If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. : The IP phones support alphanumeric password with the supported characters.

  • Page 61: Diagnostics

    Mitel 6920 SIP phone. Capturing Audio Log Files Using the IP Phone UI To capture audio diagnostic logs on the Mitel 6920 SIP phone: Press the (Settings) key on the phone to enter the Settings menu.

  • Page 62: Audio

    Audio Mode The 6920 allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 63: Headset

    USTOMIZING YOUR PHONE UDIO NOTE If a headset is not connected and the user presses the speaker/headset key, the phone goes to speaker mode regardless of the audio mode. If a headset is not connected and the user presses programmable key, the phone goes to speaker mode regardless of the audio mode.
  • Page 64 USTOMIZING YOUR PHONE UDIO With Headset Mic Vol highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired volume setting. Valid values are: – Medium (default) –...

  • Page 65: Ring Tones And Tone Sets

    There are 10 additional ringtones are available (Velocity, Skyline, Rise, Daybreak, After Hours, Open Road, Pronto, Voyage, Bloom, Move). : Individual contact ring tones are also supported on the 6920. Individual contact ring tones can be NOTE used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory...
  • Page 66 Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage...
  • Page 67 USTOMIZING YOUR PHONE UDIO Configuration Method Valid Values Default Value Lines 1 to 24 Per-Line Setting: Per-Line Setting: Global Global Velocity Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
  • Page 68 USTOMIZING YOUR PHONE UDIO You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
  • Page 69 USTOMIZING YOUR PHONE UDIO Use the up and down navigation keys to scroll through and choose the desired tone set. Valid values are: Australia – Brazil – Canada – Europe – France – Germany – Italy – Italy2 – Malaysia –...
  • Page 70 USTOMIZING YOUR PHONE UDIO Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: Australia –...

  • Page 71: Display

    USTOMIZING YOUR PHONE ISPLAY Installing Custom Ring Tones Using the Mitel Web UI Click on Basic Settings > Custom Ringtones. Press the Browse...button corresponding to the desired ringtone position (e.g. 1). Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.The filename should now be displayed to the right of the respective...

  • Page 72: Home Screen Settings

    The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6920 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.

  • Page 73: Dialing

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6920 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 74: Speed Dial Edit

    USTOMIZING YOUR PHONE ESTART Enabling/Disabling Live Dialpad Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Dialing > Live Dialpad option and press the select button or Select softkey. Use the up and down navigation keys to scroll through and enable ( On ) or disable ( Off) the live dialpad feature.

  • Page 75: Emergency Dial Plan

    You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services. You can set the emergency dial plan using the Mitel Web UI only.
  • Page 76 A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Defining an Emergency Dial Plan Using the Mitel Web UI Click on Operation> Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emer- gency services.

  • Page 77: Configuring Softkeys

    ONFIGURING OFTKEYS Configuring Softkeys The 6920 SIP IP phone has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys: 6 left softkeys: programmable non-state-based softkeys (up to 20 programmable functions) • 4 bottom softkeys: programmable state-based softkeys (up to 18 programmable functions) •...
  • Page 78 ONFIGURING OFTKEYS Key Function Description BLF/List Indicates the key is configured for BLF/List functionality (programmable on the left softkeys only). Indicates the key is configured to accept an XML application for accessing customized XML services. Flash Indicates the key is set to generate a flash event when it is pressed.
  • Page 79 ONFIGURING OFTKEYS Key Function Description Speed Dial/MWI Indicates the key is configured as a speed dial key for a voicemail account. You can use this key to monitor and call a voicemail account. Configuring multiple Speeddial/MWI keys allows you to monitor and call multiple voicemail accounts.

  • Page 80: Softkey Display Behavior

    Softkey Display Behavior On the 6920 IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.

  • Page 81: Line Key

    ONFIGURING OFTKEYS Corresponding 6920 Display : Contact your System Administrator for other softkey display behavior options. NOTE Line Key : Line functionality can only be programmed on the left softkeys. NOTE...

  • Page 82: Configuring A Line Key Using The Mitel Web Ui

    PEED The Line 1 and Line 2 softkeys are autoconfigured in the 6920 SIP Phone due to the absence of Line 1 and Line 2 hardkeys. By default, the line values for top softkey 1 and top softkey 2 are set to Line 1 and Line 2 in the WebUI.

  • Page 83: Speed Dial Prefix

    The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes. For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1 Type: Speed Dial...

  • Page 84: Creating A Speed Dial Key Using The Speed Dial Edit Option (Applicable To Softkeys, Dialpad Keys, Expansion Module Keys)

    ONFIGURING OFTKEYS PEED : You can press the Cancel softkey at any time during the speed dial programming to cancel NOTE and not save the speed dial information. In the Label field (if applicable), enter a label to apply to the key. : If necessary, use the ABC softkey to specify uppercase letters or lowercase letters when NOTE entering the label...

  • Page 85: Creating A Speed Dial Softkey Using The Mitel Web Ui

    Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Softkey Using the Mitel Web UI Click on Operation > Softkeys and XML or Click on Operation > Expansion Module <N>.

  • Page 86: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui

    In the Line field, select a line to apply to this key. Valid values are 1 through 24. Click Save Settings. Creating Dialpad Speed Dial Keys Using the Mitel Web UI Click on Operation > Keypad Speed Dial. Select a key from 1 through 9.

  • Page 87: Press-And-Hold To Edit A Speed Dial

    If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration”. Configuring a DND KeyUsing the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 88: Busy Lamp Field (Blf) Key

    (BLF) K ONFIGURING OFTKEYS IELD Softkeys Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. In the Type field, select Do Not Disturb to apply to the key. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.

  • Page 89: Configuring A Blf Key Using The Mitel Web Ui

    On Hold Slow Flashing Red Unknown Not monitored Configuring a BLF Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.

  • Page 90: Blf/List Key

    BLF/L ONFIGURING OFTKEYS In the Label field, enter a label to apply to this key. In the Value field, enter the phone number or extension you want to monitor. In the Line field, select a line for which to apply this key. Valid values are: global –...

  • Page 91: Configuring A Blf/List Key Using The Mitel Web Ui

    Services. The BLF List URIis the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6920 screen and the feature is disabled.

  • Page 92: Xml Key

    : The XML services must be set up by your System Administrator before you can use the key. NOTE On the 6920 IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Soft- keys and XML, or Operations >...

  • Page 93: Accessing The Xml Service Using The Ip Phone Ui

    After an XML application(s) has been saved to your IP phone and a key has been configured to access the XML applications, the customized service is ready for you to use. Press the XML softkey on the 6920 phone. An XML screen displays. Use the up and down navigation keys to scroll through the customized features.

  • Page 94: Flash Key

    Flash Key You can set a key to generate a flash event when it is pressed on the 6920. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 95: Configuring A Sprecode Key Using The Mitel Web Ui

    Click Save Settings. Park/Pickup Keys The 6920 SIP IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: When a call comes in and you pickup the handset, you can press the applicable Park key to park the •...

  • Page 96: Configuring Park/Pickup Keys Using The Mitel Web Ui

    Users can make changes to customize the label of the Park and Pickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module <N>.

  • Page 97: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui

    Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 98: Call Forward Key

    Click Save Settings. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 99: Blf/Xfer

    BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the • BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 100: Speed Dial/Xfer

    ONFIGURING OFTKEYS PEED Softkeys Select from Key 1 through Key 20 on the Top keys. In the Type field, select BLF/Xfer. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500). In the Line field, select the line for which you want to use the key functionality.Valid values are: global –...

  • Page 101: Speed Dial/Xfer Key Requirements And Functionality

    Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed • Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 102: Speed Dial/Conf

    Speed Dial/Conf The 6920 allows you to configure a softkey or expansion module key to be used as a speed dial confer- ence key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.

  • Page 103: Speed Dial/Mwi

    : Speed Dial/MWI functionality can only be programmed on the left softkeys. NOTE The 6920 supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.
  • Page 104 /MWI ONFIGURING OFTKEYS PEED Softkeys Select from Key 1 through Key 20 on the Top keys. In the Type field, select Speed Dial/MWI. In the Label field, enter a label to apply to this key. When messages are pending, the phone UI will display the number of pending messages and the defined label.

  • Page 105: Directory Key

    Click Save Settings. Directory Key By default, the 6920 has a dedicated Directory key. However, using the Mitel Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.

  • Page 106: Received Callers List Key

    System Administrator for more information regarding your specific Received Callers List. By default, the 6920 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the left or bottom keys on the phone.

  • Page 107: Configuring A Received Callers List Key Using The Mitel Web Ui

    The Received Callers List is a stored log of your incoming calls. You can use the Received Callers List key to access a list of callers that called your phone. Configuring a Received Callers List Key Using the Mitel Web UI Click on Operation > Softkeys and XML.

  • Page 108: Outgoing Redial Key

    Click Save Settings. Outgoing Redial Key By default, the 6920 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the left or bottom keys on the phone.

  • Page 109: Conference Key

    In the Type field, select Redial. Click Save Settings. Conference Key Using the Mitel Web UI, you can assign the Conference key to any key on the left or bottom keys on the phone. Configuring a Conference Key Using the Mitel Web UI Click on Operation >...

  • Page 110: Transfer Key

    In the Type field, selectConference. Click Save Settings. Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. Configuring a Transfer Key Using the Mitel Web UI Click on Operation >...

  • Page 111: Intercom Key

    You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Configuring an Intercom Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.

  • Page 112: Phone Lock Key

    ONFIGURING OFTKEYS HONE Softkeys Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys. In the Type field, selectIcom. In the Label field, enter a label to apply to this key. In the Value field, enter the predefined number you wish to be dialed when the Intercom key is pressed.

  • Page 113: Paging Key

    In the Type field, select Phone Lock from the list of options. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...
  • Page 114 ONFIGURING OFTKEYS AGING Softkeys Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys. In the Type field, select Paging. In the Label field, enter a label to apply to this key. In the Value field, enter a multicast IP address and a port number for the Paging key.

  • Page 115: Using The Paging Key

    Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. NOTE The recipient of a paging call can set a global DND to ignore any incoming pages.

  • Page 116: Call History Key

    In addition to theReceived Callers List and Outgoing Redial keys, you can configure a Call History key on the phone that when pressed will directly access the list of all calls in the Call History. Configuring a Call History Key Using the Mitel Web UI Click on Operation > Softkeys and XML.

  • Page 117: Empty Key

    Empty. The keys are added in order (from key 1 to key 18 [bottom] or key 20 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Mitel Web UI Click on Operation > Softkeys and XML.

  • Page 118: None Key

    Click Save Settings.The key function is deleted from the IP phone memory. State-Based Softkeys On the 6920 bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys.
  • Page 119 ONFIGURING OFTKEYS TATE ASED OFTKEYS State Description Busy The current line is busy because the line is in use or the line is set as DND. The following table identifies the applicable default states for each softkey type on the IP phone. Softkey Type Default States None...
  • Page 120 OFTKEYS TATE ASED OFTKEYS Softkey Type Default States Empty Idle, Connected, Incoming, Outgoing, Busy In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a state, simply uncheck the box for the respective state.

  • Page 121: Making Calls

    AKING ALLS IALING A UMBER Making Calls This section describes ways to make calls on your 6920 phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: Lifting the handset • Pressing • Pressing a line/call appearance button •...

  • Page 122: Using Handsfree Speakerphone

    • : When handsfree is on, the speaker light turns on. NOTE Using a Headset The 6920 accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port.

  • Page 123: Volume Controls For The Headset Microphone

    DHSG headset will take precedence over the USB headset. Volume Controls for the Headset Microphone On the 6920, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”.

  • Page 124: Making And Receiving Calls Using A Headset

    When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6920 IP phone using the Mitel Web UI. The following table describes these features.

  • Page 125: Outgoing Redial List

    You can view, scroll, and delete line items in the Outgoing Redial List from the IP phone UI as wells as copy selected entries to the Local Directory. You can also dial out directly using a displayed entry in the Outgoing Redial List. On the 6920, you access the Redial List by the key.
  • Page 126 Indicates an outgoing call. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. NOTE When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the infor- mation of new called parties.

  • Page 127: Accessing The Outgoing Redial List

    AKING ALLS UTGOING EDIAL Accessing the Outgoing Redial List once to access the Outgoing Redial List. Press : Press twice to dial the most recent number you dialed from the phone. NOTE With Outgoing highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List.

  • Page 128: Editing Entries In The Outgoing Redial List

    AKING ALLS UTGOING EDIAL To exit the Outgoing Redial List, press or the Quit softkey. Editing Entries in the Outgoing Redial List In the Outgoing Redial List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory.

  • Page 129: Deleting An Entry In The Outgoing Redial List

    AKING ALLS UTGOING EDIAL Press the Delete key to erase all items. Deleting an Entry In the Outgoing Redial List Press once to access the Outgoing Redial List. With Outgoing highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List.

  • Page 130: Copying Entries To The Local Directory

    AKING ALLS Copying Entries to the Local Directory Press the key. With Outgoing highlighted press the right navigation key to move to entry column. Press the up and down navigation keys to scroll through and highlight the respective Outgoing Redial List entry.

  • Page 131: Receiving Calls

    ECEIVING ALLS NSWERING AN NCOMING Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. : You can press the Silence softkey on the bottom softkeys when the phone is ringing to immediately NOTE silence the ring tone.

  • Page 132: Deflecting An Incoming Call

    ECEIVING ALLS EFLECTING AN NCOMING To reconnect to a party, press the Line softkey for that call or navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been config- ured for your extension).

  • Page 133: Handling Calls

    ANDLING ALLS LACING A ALL ON Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.

  • Page 134: Automatic Hold

    Drop softkey to disconnect the call. If an attempt to retrieve a held call fails, the 6920 displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable).

  • Page 135: Consultative Transfer

    Direct Transfer The 6920 IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the softkey(if configured) or Xfer softkey and the direct transfer will be performed.
  • Page 136 ANDLING ALLS RANSFERRING ALLS Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancelsoftkey on the display screen, press or hang up the handset. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfer softkey or softkey(if configured) again before the receiving end answers.

  • Page 137: Transferring An Existing Call To Another Existing Call

    ANDLING ALLS RANSFERRING ALLS Transferring an Existing Call to Another Existing Call Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). : Direct transferring can be performed in either the Multi-View Call screen or Detailed View NOTE Call screen.

  • Page 138: Transferring To A Contact In The Directory

    ANDLING ALLS RANSFERRING ALLS Transferring to a Contact in the Directory Users can complete a transfer to a contact in their local Directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use the Xfer softkey to complete a blind or consul- tative transfer.

  • Page 139: Indication Of Transferred Calls

    Indication of Transferred Calls When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6920 phone.

  • Page 140: Conferencing Calls

    ONFERENCING ALLS Conferencing Calls In the 6920 IP phone, you can create conference calls using the Confsoftkey offered on screen when in a connected call. Local Conferencing The 6920 phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6920.
  • Page 141 ANDLING ALLS ONFERENCING ALLS Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
  • Page 142 ANDLING ALLS ONFERENCING ALLS Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. To drop a party from the conference, use the up and down navigation keys to highlight the desired party and press the Drop key.

  • Page 143: Creating A Conference Call By Joining Two Existing Calls

    ANDLING ALLS ONFERENCING ALLS Creating a Conference Call by Joining Two Existing Calls Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). : Direct conferencing can be performed in either the Multi-View Call screen or Detailed View NOTE Call screen.

  • Page 144: Joining Additional Parties To Active Conferences

    Ending a Conference and Transferring Remaining Parties The 6920 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.

  • Page 145: Ending Calls

    ANDLING ALLS NDING ALLS Ending Calls To end a call, you first need to connect or reconnect to the call if not already connected(e.g. if your caller or the Drop softkey to end the call. If connected through the handset, you can is on hold).

  • Page 146: Managing Calls

    ANAGING ALLS IRECTORY Managing Calls The 6920 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: Directory • Received Callers List •...

  • Page 147: General Directory Functions

    ANAGING ALLS IRECTORY General Directory Functions Accessing and Navigating the Directory (No External Sources Configured/Enabled) Press the softkey. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image. : If the Directory is empty, a Directory empty message displays. NOTE You can view entry details by pressing the up and down navigation keys to scroll through the list.
  • Page 148 ANAGING ALLS IRECTORY Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) Press the softkey. If additional external Directory sources are configured and enabled, the Directory screen encompass- es the different source folders as per the following image. : If the Directory is empty, a Directory empty message displays. NOTE You can view the list of Directory entries on the right for each respective folder by pressing the up and down navigation keys.
  • Page 149 ANAGING ALLS IRECTORY Performing a Search Search functionality is applied across all the available and enabled directories. Pressing on any dialpad key initiates the search. After entering the first few letters of the contact’s first name, last name, or company name, you can then quickly select a contact and perform the desired action. If external Directory sources are configured and enabled, you can select a contact from the consolidated “All”...

  • Page 150: Local Directory Features

    ANAGING ALLS IRECTORY (Optional) If the contact has multiple phone numbers defined, press the key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the keys to select the desired phone number. Press the Dial softkey, select button, Line button, button, or pick up the handset to dial the contact’s phone number.
  • Page 151 ANAGING ALLS IRECTORY NOTE Up to 1000 Directory contacts can be stored locally on the phone. For details on the total number of Local Directory entries currently stored on your phone, see “Phone status via IP phone UI”. You can also assign an individual contact ring tone to contacts in your Local Directory. Individual contact ring tones can be used during incoming calls to help you identify the party calling.
  • Page 152 ANAGING ALLS IRECTORY (Optional) Navigate to the Ring Tone xfield and press the left and right navigation keys to select the desired ring tone for the respective contact. Press the up navigation key to navigate to the Identity tab, and press the right navigation key to switch to the Numbers tab.
  • Page 153 ANAGING ALLS IRECTORY Press the up navigation key to navigate to the Work Address tab, and press the right navigation key to switch to the Home Address tab. Under the Home Addresstab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the home address information of the respective contact.
  • Page 154 ANAGING ALLS IRECTORY Press theSave softkey to save your changes. Editing an Existing Local Directory Entry Press the softkey. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function. Use the navigation keys to highlight the contact you want to edit. Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey.
  • Page 155 ANAGING ALLS IRECTORY Use the navigation keys to navigate through the various tabs and fields and edit any desired informa- tion using the dialpad keys. Press the Save softkey to save your changes. Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) Press the softkey.
  • Page 156 ANAGING ALLS IRECTORY Deleting All Entries from the Local Directory (External Directory Sources Configured/Enabled) Press the softkey. Press the Delete softkey. A “Delete all entries in Local” message will appear on screen. Press the Delete softkey again to delete all contacts from your Local Directory. : Press the Cancel softkey to cancel the delete process.
  • Page 157 NOTE Downloading the Local Directory to Your PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directo- rylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items...

  • Page 158: External Directory Source Features

    ANAGING ALLS IRECTORY In the Directory field, click on Save As...A download window displays. Click OK. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your computer. Use a spreadsheet application to open and view the directorylist.csv file. Import Local Directory to Your PC You can import the local directory data from WebUI when switching or upgrading SIP phones.

  • Page 159: Received Callers List

    System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6920 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the...
  • Page 160 Local Directory. You can also dial out directly using a displayed entry in the Received Callers List. On the 6920, you access the Received Callers List by the key. The following table identifies and describes the various icons displayed in the Received Callers List.

  • Page 161: Accessing And Using The Received Callers List

    ANAGING ALLS ECEIVED ALLERS NOTE When the Received Callers List is full, the oldest call records are deleted to accommodate the infor- mation of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Received Callers List display the same name and number.

  • Page 162: Editing Entries In The Received Callers List

    ANAGING ALLS ECEIVED ALLERS : The detailed view screen contains the picture ID of the caller (if available), the date and time NOTE of the incoming call, the line on which the call was received, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.

  • Page 163: Deleting Entries From The Received Callers List

    ANAGING ALLS ECEIVED ALLERS Deleting Entries from the Received Callers List You can delete individual entries from the Received Callers List or you can simply delete all entries in the Received Callers List. To delete all entries from the Received Callers List Press the key.

  • Page 164: Copying Entries To The Local Directory

    ANAGING ALLS ECEIVED ALLERS Press the Delete softkey again to erase the entry. Copying Entries to the Local Directory Press the key. With Received highlighted press the right navigation key to move to entry column. Press the up and down navigation keys to scroll through and highlight the respective Received Callers List entry.
  • Page 165 ANAGING ALLS ECEIVED ALLERS As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Missed Callers List. When the user accesses the Missed Callers List, the missed calls message on the Home screen is cleared. Viewing Missed Call Details in the Missed Callers List Press the key.

  • Page 166: Downloading The Received Callers List To Your Pc

    Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
  • Page 167 ANAGING ALLS OICEMAIL On the SIP phone, pressing the Voicemail hardkey and dialing the Voicemail number (configured by your System Administrator) connects the call to Line 1 Voicemail box. Voicemail displays an accurate count of your voicemail messages on the status bar.

  • Page 168: Dnd And Call Forward

    “Call Forward Configuration” On the 6920, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >...
  • Page 169 MWI LED off if current account in focus has DND has DND disabled. off. : If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel NOTE Web UI screen to see the changes.
  • Page 170 If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.

  • Page 171: Configuring Dnd Modes Using The Ip Phone Ui

    ANAGING ALLS ORWARD For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. NOTE If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.

  • Page 172: Call Forward Configuration

    Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6920, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 173: Configuring A Call Forward Key

    ALLS ORWARD all accounts. On the 6920, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey. : If there is only one account configured on the phone, then the mode setting is ignored and the NOTE phone behaves as if the mode was set to Phone.

  • Page 174: Configuring Call Forward Using The Mitel Web Ui

    You can configure a specific state (All, Busy, and/or No Answer) for each account inde- pendently or all accounts. On the 6920, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
  • Page 175 ANAGING ALLS ORWARD The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: –...

  • Page 176: Using Call Forward Via The Ip Phone Ui

    If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
  • Page 177 ANAGING ALLS ORWARD Enter forwarding numbers using the dialpad keys for any of the following states: All: Forwards all incoming calls for the respective account to the specified number. – Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR –...
  • Page 178 ANAGING ALLS ORWARD No Answer: Forwards incoming calls to a specified number if the call has not been answered for the – specified number of rings. NOTE Pressing the down navigation key moves the selection to the next field/checkbox. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer.
  • Page 179 ANAGING ALLS ORWARD NOTE Pressing the down navigation key moves the selection to the next field/checkbox. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer. Pressing the CopyToAll key copies the call forward number of the Call Forward mode in iii.

  • Page 180: Additional Features

    This section describes additional features you can use on the 6920 phone. Display DTMF Digits A feature on the 6920 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.

  • Page 181: Configuring Display Of Dtmf Digits

    Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI.

  • Page 182: Configuring Call Waiting Tone

    Click Save Settings to save your settings. Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI.

  • Page 183: Configuring Stuttered Dial Tone

    XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 184: Configuring Xml Beep Support

    Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 185: Configuring Status Scroll Delay

    Switch UI Focus to Ringing Line You can configure a feature on the 6920 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 186: Configuring Switch Focus To Ringing Line

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI.

  • Page 187: Configuring Call Hold Reminder During Active Calls

    Call Hold Reminder (on single hold) On the 6920 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.

  • Page 188: Configuring Call Hold Reminder

    Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.

  • Page 189: Configuring Call Waiting Tone Period

    Preferred Line and Preferred Line Timeout The 6920 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
  • Page 190 DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT The following table provides the behavior of the preferred line focus feature with other features on the phone: Phone Feature Preferred Line Behavior Last Call Return The phone switches back to the focused line immediately after the call ends.

  • Page 191: Configuring Preferred Line And Preferred Line Timeout

    DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT Configuring Preferred Line and Preferred Line Timeout Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 192: Goodbye Key Cancels Incoming Calls

    Goodbye Key Cancels Incoming Calls The 6920 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI.

  • Page 193: Message Waiting Indicator

    Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Click on Basic Settings >...

  • Page 194: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: Auto Answer •...

  • Page 195: Configuring Incoming Intercom Settings

    Mitel Web UI only. The 6920 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 196: Configuring Group Rtp Paging

    (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING ignored. The behavior for the incoming calls in this case is also based on the setting for the Allow Barge In parameter. The incoming call is handled as if there were an existing call already on the phone. Configuring Group RTP Paging Click on Basic Settings >...
  • Page 197 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones.
  • Page 198 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING State Line LED for Local Line LED for Remote Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red Bridge-Held Slow Flashing Green Solid Red...

  • Page 199: Sca Voicemail Indicators

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6920 phone the same way you would on a regular telephone.

  • Page 200: Model M695 Expansion Module

    ODULE Model M695 Expansion Module The 6920 IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.

  • Page 201: Using The Expansion Modules

    Speed Dial/Xfer • You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6920 IP phone. : For more information about configuring the expansion module keys with these functions, see the NOTE “Configuring Softkeys”...

  • Page 202: Mitel Wireless Lan Adapter

    The Mitel WLAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel 6920 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is soft- ware-transparent, that is, no changes to drivers, management tools, or applications are needed to use this adapter.

  • Page 203: Installing And Configuring A Wlan Adapter

    The device is set to factory default. Plug the WLAN Adapter into the Mitel 6920 IP phone using the network cable provided. Plug one end of the cable into the network jack on the adapter (POE port) and the other end into the network jack on the back of the phone.
  • Page 204 LAN A WLAN A ITEL IRELESS DAPTER NSTALLING AND ONFIGURING A DAPTER The connected SSID (Mitel Secure) is listed under Saved Network.

  • Page 205: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instruc- tions, please refer to the Installation and Setup section in the Mitel 6920 Installation Guide. Why doesn’t my phone ring? Check the ring volume on your phone.

  • Page 206: Why Is My Handset Not Working

    The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” “Configuring Lock Settings Using the Mitel Web UI”...

  • Page 207: Appendix A - Time Zone Codes

    A - T PPENDIX ODES Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table (Sheet 1 of 5) Table 14.1: Time Zone Name Time Zone Code AD-Andorra...
  • Page 208 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 2 of 5) Table 14.1: Time Zone Name Time Zone Code BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus...
  • Page 209 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 3 of 5) Table 14.1: Time Zone Name Time Zone Code EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
  • Page 210 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 4 of 5) Table 14.1: Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo...
  • Page 211 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 5 of 5) Table 14.1: Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava...

  • Page 212: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 213: After Warranty Service

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

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