Mitel MiVoice 6920 User Manual page 79

Feature Description
Group Park Group Park allows you to place a call in a
special hold state. You, or someone else,
can then retrieve the call from another
extension in the system. Group Park uses
a single feature key to both park and
retrieve calls. Any telephone programmed
with the same Group Park key can
retrieve the call.
Group Presence Group Presence allows members of call
groups (Hunt, ACD, Ring, Personal Ring,
and Multi-device User) to make
themselves absent or present in a group.
Only members who are present in a
group are offered calls to that group.
Handoff The Handoff feature for Personal Ring
Groups (PRGs) allows calls to be
"Pushed" or "Pulled" between group
member devices. A Push passes the call
to the group, where it can be answered by
any other present group device. A Pull
takes an in-progress call away from
another member.
Key System Key System Groups let multiple
telephones share the same extension
number. Incoming calls ring all of the idle
stations, and the stations stop ringing
when one member answers the call. Only
one member of a Key System Group can
use the line at one time.
Make Busy The Make Busy feature ensures an ACD
extension does not receive ACD calls
when the agent is unavailable. The ACD
extension remains in the Make Busy state
until an agent deactivates it.
Meet Me Answer Meet-Me Answer lets you respond to a
Group Page that you missed, even if you
do not know the identity or location of the
person that paged you.
Message Waiting Keys can be programmed as message
Indication waiting indicators which are associated
with the mailboxes of other stations. The
indicator flashes when a message is
waiting in the associated mailbox. This
allows you to look at the phone and
recognize which mailboxes have
messages.
Additional features
Icons Type
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
Line States Non-Toggle
Toggle ON/OFF
Non-Toggle
Toggle ON/OFF
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