Acd - Yealink EXP40 User Manual

Yealink EXP40 User Guide
If you leave this field blank, the LCD screen of the EXP40 expansion module will display the
default label "Hot Desking".
Click Confirm to accept the change.
8.

ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a specific
person but who require assistance from any of multiple persons at the earliest opportunity. The
ACD feature on the IP phone allows the ACD system to distribute calls from large volumes of
incoming calls to the registered IP phone users.
To use the ACD feature, you should configure an Ext key as the ACD key in advance. You can
press the ACD key to log in the ACD system.
To configure an Ext key as the ACD key:
Click on Dsskey->Ext Key.
1.
In the desired Ext key field, select ACD from the pull-down list of Type.
2.
Enter the desired value in the Label field.
3.
36