Yealink Enterprise User Manual
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Yealink Enterprise User Manual

Yealink Enterprise User Manual

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About This Guide

Thank you for choosing this Enterprise IP Phone which is especially designed for power
users in the office environment. It features fashionable and sleek design, abundant
telephony applications, broad interoperability with the popular 3
fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this guide
before you set up and use the phone.
Declaration of Conformity
Hereby, it's declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference
which case the user may be required to take adequate measures.
, in
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.
rd
party VoIP products,

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  • Page 1: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashionable and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 2: Table Of Contents

    Tables of Contents Getting Started .................. - 1 - Packing List ..........................- 1 - Assembling the Phone ........................ - 3 - Configuration and Registration ....................- 5 - Configuring via Web Page ....................- 5 - Configuring via keypad ...................... - 6 - Overview ....................
  • Page 3 Dial Now .......................... - 30 - Area Code ........................- 31 - Block Out ......................... - 32 - Using the Basic Call Functions ............- 33 - Making a call ..........................- 33 - Call Devices ........................- 33 - Call Methods ........................
  • Page 4 Line ..........................- 55 - Speed Dial ........................- 55 - Intercom ........................... - 55 - URL Record ........................- 56 - Xml Browser ........................- 56 - URL ..........................- 57 - Shared Line ........................- 57 - Conference ........................- 57 - Forward ..........................

  • Page 5: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone  Phone Stand  Power Adapter  - 1 -...
  • Page 6 Enterprise IP Phone Getting Started Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference  CD Content  Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller.

  • Page 7: Assembling The Phone

    Enterprise IP Phone Getting Started Assembling the Phone This section introduce how to assemble the phone with the components in the packing list： Attach the stand;  Connect Handset and Headset;  Connect Network and Power.  1) Attach the Stand, as shown below:...
  • Page 8 Enterprise IP Phone Getting Started Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections. You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub.

  • Page 9: Configuration And Registration

    Enterprise IP Phone Getting Started Configuration and Registration If you are administrator, you need to do some simple configuration to make the phone work. If not, please contact your internet administrator or service provider for more details. Configuring via Web Page Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone.

  • Page 10: Configuring Via Keypad

    Enterprise IP Phone Getting Started Password It is provided by ISP for registration. SIP Server Server for registration, provided by ISP. When you have finished the Network and Account Setting configuration, the Register Status Icons will show in the idle screen:...

  • Page 11: Overview

    Enterprise IP Phone Customizing Your Phone Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered，and blink when someone calls in or there is a call on mute.
  • Page 12 Enterprise IP Phone Customizing Your Phone Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters. Depending on the selected input mode, you can enter digits, lower / upper case or special characters. Navigation Keys Use the navigation keys to navigate in the display menus and confirm or cancel actions.

  • Page 13: Led Instruction

    Enterprise IP Phone Customizing Your Phone LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green The monitored account is in idle status monitored Slow blinking red There is an incoming call to the...

  • Page 14: Icon Instruction

    Enterprise IP Phone Customizing Your Phone Table 5 Power Indication LED LED Status Description Steady green Power on Blinking green There is incoming call to the device, or there is a call on mute Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following...

  • Page 15: User Interface

    Enterprise IP Phone Customizing Your Phone User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone; Using Web user interface in an Internet browser from your PC; please refer to “Configuration and Registration”...
  • Page 16 Enterprise IP Phone Customizing Your Phone --Voice --Codecs --Echo Cancellation etc --Phone Setting √ --Backlight √ --Contrast √ --Lock √ --Reset to factory √ --Set admin password √ SIP Account --User Option √ --Account Active √ --Label √ --Display Name √...

  • Page 17: Customizing Your Phone

    Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP, Mac, WAN/LAN, Gateway and DNS;...

  • Page 18: Time And Date

    Enterprise IP Phone Customizing Your Phone To change the language via Phone interface： 1) Press Menu->Settings->Basic Settings->Language. 2) Scroll through the list of available languages. 3) Press the Save hot key when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose.

  • Page 19: Keypad Lock

    Enterprise IP Phone Customizing Your Phone To set the time format via phone interface: 1） Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. 2） Use the Switch hot key to choose a preferred time format: 12 hour or 24 hour.
  • Page 20 Enterprise IP Phone Customizing Your Phone Menu Key: The Menu hot key can not be used until unlocked. You can not access the menu of the phone. Function Keys: The hard function keys can not be used until unlocked. You can not access the MESSAGE, CONF, HOLD, MUTE, TRAN, RD, History, Directory, DND, OK, X, navigation Keys, etc.

  • Page 21: Audio Settings

    Enterprise IP Phone Customizing Your Phone Audio Settings Volume You can adjust the volume of handset/speaker/headset/Ring. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Settings. 2) Scroll to Phone Volume, and press Enter hot key, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.
  • Page 22 Enterprise IP Phone Customizing Your Phone 4) Press OK button/Save hot key to save the change or Back hot key to cancel. To specify ring tones for a specific account via Web interface: Choose Account->Basic->Ring Type option, and highlight the preferred one for the chosen account in the scroll-down menu, then click confirm button to save the changes.

  • Page 23: Codec Selection

    Enterprise IP Phone Customizing Your Phone Choose Phone->Preference->Ring Type, highlight the specific one in the scroll-down menu, click confirm button to update the change. You can also delete the specific one by clicking the Del button. Note: The ring tone file of system can not be deleted.

  • Page 24: Contact Management

    Enterprise IP Phone Customizing Your Phone Note: Codec selection can only be set via Web interface. Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory.
  • Page 25 Enterprise IP Phone Customizing Your Phone directory. To edit a contact record in History via Phone interface: 1) Press History hot key to enter the call history list. 2) Choose a record, press the Option hot key, and choose Detail option.

  • Page 26: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone To search a contact via Phone interface: 1) Press Dir->Contacts->Enter. 2) Press the digital number on the keypad, it will turn to the search interface automatically, and search the record in Contact Import/Export Contact list Import/Export Contact List via Web interface: 1) Choose Contacts->Local Phone Book.

  • Page 27: Remote Phone Book

    Import/Export Contact List can only be set via Web interface. Remote Phone Book The IP phone has directory itself, but in the enterprise applications where there are a need for a common phone book. For the maintenance and the update of it, the common phone book is usually carried out on the server or IPPBX to maintain up-to-date public phone book, terminal users need to have remote phone book function.

  • Page 28: Other Settings

    Enterprise IP Phone Customizing Your Phone Other Settings Key as Send Users can set a specific button (“#” or “*”) to active as the send button. To set the send key via the IP phone interface: 1) Press Menu->Features->Key as Send->Enter to enter the configuration page.

  • Page 29: Anonymous Call

    Enterprise IP Phone Customizing Your Phone Anonymous call To set the anonymous call via the IP phone interface: 1) Press Menu ->Features->Anonymous Call->Enter to enter the configuration page. 2) By the Switch hot key, you can choose the Line ID.

  • Page 30: Auto Answer

    Enterprise IP Phone Customizing Your Phone 2) By the Switch hot key, you can choose whether to enable the auto redial function. 3) Press the navigation keys to choose and set the redial interval. It is measured by seconds. 4) Press the navigation keys to choose and set the redial times.

  • Page 31: Missed Call Log

    Enterprise IP Phone Customizing Your Phone Missed call log Defines whether to save the missed calls to the call history record. This function can only be set via the Web interface: 1) Choose Account-> Basic->Missed call log. 2) Choose Enabled or Disabled in the pull-down menu, click Confirm button to save the change.

  • Page 32: Live Dialpad

    Enterprise IP Phone Customizing Your Phone 2) Choose and customize specific features for these keys. 3) Click Confirm button to save the change. Live Dialpad Defines whether to dial out the dialed number automatically. This function can only be set via the Web interface: 1) Choose Phone->Preference->Live Dialpad.

  • Page 33: Replace Rule

    Enterprise IP Phone Customizing Your Phone Replace Rule A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of digits dialed. For example if you set the Prefix as 0 and Replace as 0086 (Chinese country code), when you dial 05702000 out, the number will be replaced by 00865702000 automatically.

  • Page 34: Dial Now

    Enterprise IP Phone Customizing Your Phone 2) Enter the desired Prefix and Replace. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list. 5) You can select a record to modify, then click Edit button to submit.

  • Page 35: Area Code

    Enterprise IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can select a record to modify, then click Edit button to submit. 5) You can also delete a specific one from the dial plan list by pressing Del button.

  • Page 36: Block Out

    Enterprise IP Phone Customizing Your Phone Block Out The specific phone numbers can be forbidden to be call out from your IP phone. 1) Choose Phone->Dial Plan->Block Out. 2) Enter the phone number and click Add button to save the changes, or choose the specific one in the list, click Delete button to delete the record.

  • Page 37: Using The Basic Call Functions

    Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown in the idle screen.
  • Page 38 Enterprise IP Phone Using the Basic Call Functions And you can also dial-up via web interface: 1) Choose Contact->Local Phone Book, click the number which you want to dial out, and then the phone will dial out by default account.

  • Page 39: Call Completion

    Enterprise IP Phone Using the Basic Call Functions 4) You can click the Hangup button to end the call in the web page. Call Completion Have encountered such a situation? When you call a contact, but the other side is busy on a call.

  • Page 40: Answering A Call

    Enterprise IP Phone Using the Basic Call Functions Answering a call Answering an incoming call 1) If you are not on an active call, lift the handset to answer it using the handset, or press the Speaker button to answer it using the speakerphone, or press the headset button to answer it using the headset.

  • Page 41: Call Forward

    Enterprise IP Phone Using the Basic Call Functions Call Forward This feature allows you to forward an incoming call to another phone number e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded.

  • Page 42: During An Active Call

    Enterprise IP Phone Using the Basic Call Functions the configuration page. 2) Intercom Allow: To set whether to answer the incoming intercom calls. 3) Intercom Mute: To set whether to mute the incoming intercom calls automatically. 4) Intercom Tone: To set whether to play ring tones when there is incoming intercom calls to your extension.

  • Page 43: Call Waiting

    Enterprise IP Phone Using the Basic Call Functions 4) If there are more than one call on hold, press the line button and the Up/Down button to highlight the call, then press the Resume hot key or HOLD button to retrieve the call.

  • Page 44: 3-Way Conference

    Enterprise IP Phone Using the Basic Call Functions A and B is on an conversation, A press TRAN Button or Transfer hot key to put B on hold, then A can dial the third telephone number C（or press Directory soft key to enter the contact list, then choose a record）and press the Transfer hot key to call...

  • Page 45: Message

    Enterprise IP Phone Using the Basic Call Functions 3) When the call is answered, the conference call will include you and the other two parties. 4) During the conference, press the Split hot key to split the conference into two hold lines, and press the Resume hot key to resume the chosen call respectively.

  • Page 46: Sms

    Enterprise IP Phone Using the Basic Call Functions 3) Press Save hot key to save the change, or Back to return to the previous menu. Note: Please contact your system administrator for the connecting code. Different systems have different codes.
  • Page 47 Enterprise IP Phone Using the Basic Call Functions 3) (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order.

  • Page 48: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Settings Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting.

  • Page 49: Network Setting

    Enterprise IP Phone Using the Advanced Phone Functions also set the transport as TLS, then IP Phone UI will display the icon on both side. Go to Account->Basic, choose Transport option, in the pull-down menu, you can choose the TLS option, then click the Confirm button to save the change.

  • Page 50: Vlan Setting

    Enterprise IP Phone Using the Advanced Phone Functions End IP Indicate the range of the IP address. To configure PC Port settings via Phone interface: 1) Press Menu->Settings->Advanced Settings. 2) Enter the password required, scroll to Network option, press Enter hot key, select PC port option, then press Enter hot key.

  • Page 51: Https

    Enterprise IP Phone Using the Advanced Phone Functions 3) Choose WAN Port, press Enter hot key. 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save hot key to save the settings, or Back hot key to return to VLAN menu.
  • Page 52 Enterprise IP Phone Using the Advanced Phone Functions To configure HTTPS settings via Phone interface: 1) Press Menu->Settings->Advanced Settings. 2) Enter the password required, scroll to Network option, press Enter hot key, select Webserver Type option, then press Enter hot key again.

  • Page 53: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode  Administrator Mode  Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode can not set the following options: Accounts, Network, Reset to Factory, other phone settings.

  • Page 54: Reboot

    Enterprise IP Phone Using the Advanced Phone Functions Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. Note: Please do not power off during reboot, or it will cause the flash memory error.

  • Page 55: Firmware Update

    Enterprise IP Phone Using the Advanced Phone Functions settings, etc will be lost, you need to export the configuration first if you still want to import the old configurations after reset. Or your phone must be configured manually unless mass provisioning is used! To Export/Import the old configuration file via Web interface: 1) Choose Upgrade->Advanced, select Export/Import Config, click Export button to...

  • Page 56: Decryption

    Enterprise IP Phone Using the Advanced Phone Functions 2. If the updating is failed, you can re-plug the power adaptor, and press the Speaker key for 3 seconds, the IP phone will enter the account configuration interface. Users can reconfigure the IP phone account information here, and then press the OK button to save the changes.

  • Page 57: System Log Export

    Enterprise IP Phone Using the Advanced Phone Functions 2) Enter the Common AES and the MAC-oriented option. 3) Press the Save hot key to save the changes. System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis.

  • Page 58: Blf

    Enterprise IP Phone Using the Advanced Phone Functions description for each function. The default configuration for each key is N/A which means the key hasn’t been set for any functions.   Line  Speed Dial  Intercom  URL Recorder ...

  • Page 59: Line

    Enterprise IP Phone Using the Advanced Phone Functions 1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, and choose BLF from the list. 2) In the "Line" field, select a line for which to apply this key, and enter the extension number you want to monitor.

  • Page 60: Url Record

    Enterprise IP Phone Using the Advanced Phone Functions And enter the extension number you want to intercom. 3) Press Confirm button to save the changes. Note: Your VoIP PBX must support this feature. And make sure the intercom extension enables the Auto-answer function.

  • Page 61: Url

    Enterprise IP Phone Using the Advanced Phone Functions If the key is configured as URL, then pressing this key, you can send HTTP requests to a web server. To assign the key as URL: 1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, and choose URL from the list.

  • Page 62: Forward

    Enterprise IP Phone Using the Advanced Phone Functions Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the forward page, and you can set the Forward to number, then when there is any call to the extension number will be forwarded to the set number automatically.

  • Page 63: Redial

    Enterprise IP Phone Using the Advanced Phone Functions want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose DND from the list.

  • Page 64: Call Park

    Enterprise IP Phone Using the Advanced Phone Functions 3) Press Confirm button to save the changes. Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.

  • Page 65: Voice Mail

    Enterprise IP Phone Using the Advanced Phone Functions 2) Press Confirm button to save the changes. Voice Mail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key. To assign the key as Voice Mail: 1) Choose Phone->DSS Key->Memory Key or Line Key, choose one of the keys you...

  • Page 66: Xml Phonebook

    Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Private Hold: 1) Choose Phone->DSS Key->Memory Key, choose one of the keys you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Private Hold from the list.

  • Page 67: Record

    Enterprise IP Phone Using the Advanced Phone Functions want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Paging option from the list.

  • Page 68: Tone Settings

    Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： Dial  Ring Back  Busy  Congestion  Call Waiting  Dial Recall  Record ...

  • Page 69: Ring

    Enterprise IP Phone Using the Advanced Phone Functions 3） Press Confirm button to save the changes, Cancel to cancel the changes. Ring Users can group your contacts, and then set the ringing tone for each group. To edit the Ring option via Web interface: 1) Choose Phone->Ring.
  • Page 70 Enterprise IP Phone Using the Advanced Phone Functions 2) Internal Ringer Text: To set group name. For example, family. 3) Internal Ringer File: To choose a special ring tone for the group. 4) Click the Confirm button to save the changes.

  • Page 71: Trouble Shooting

    Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway.
  • Page 72 Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option”Select and Upgrade Firmware”...

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