Dealer Sales/Service Authorization; Educational Training; Training Program Overview - Canon imagerunner advance 6255 Service Manual

V.

Dealer Sales/Service Authorization

To obtain and maintain authorization to sell or service an imageRUNNER device,
every Authorized Reseller's location must have at least two employees who have
successfully completed the appropriate imageRUNNER device-training program,
and who has been certified, as described in
VI.

Educational Training

A. Training Program Overview
The learning path for the new imageRUNNER ADVANCE products has been
designed to build the knowledge and skills of your support professionals in way
that will impact your customers in the most positive manner, both in the support
of the product and the solutions you offer.
The learning path for service technicians without a certification for the
imageRUNNER ADVANCE 8200/8000/6200/6000 Series product (see
below) start with a comprehensive blended imageRUNNER ADVANCE Systems
program to build the foundation of the user interfaces and the expanded product
functionality, then concludes with a blended program focused on the hardware
knowledge and skills needed for your technicians.
Service technicians with a certification on the imageRUNNER ADVANCE
8000/6000 Series would need to follow the Certified Technician learning path
(see Figure 2
Systems Update Course followed by the imageRUNNER ADVANCE 8200/6200
Hardware Update online Course.
Figure 1 – Learning Path for Service Technicians not certified on the
imageRUNNER ADVANCE 8000/6000 Series
Non-Certified
Service
Technicians and
Systems
Engineers
Figure 2 – Learning Path for Certified imageRUNNER ADVANCE 8000/6000 Series
Technicians
Certified Service
Technicians and
Systems
Engineers
imageRUNNER ADVANCE 6200 Series Service Guide
Revision 1
imageRUNNER ADVANCE 6200 Series Service Guide
below) by completing an online imageRUNNER ADVANCE
imageRUNNER ADVANCE Systems
Blended Training
Online Course (07IRTAS02O)
And 3-Day Classroom Course
(07IRTAS01O)
imageRUNNER ADVANCE Systems
Update
Online Course (18IRTASU00O)
Educational Training.
imageRUNNER ADVANCE
8000/8200 and 6000/6200 Series
Servicing and Maintenance
Blended Training
Online Course (18IRT810500O) and
2-Day Classroom Course
(18IRT810501C)
imageRUNNER ADVANCE
8200/6200 Hardware Update
Online Course (18IRTA8200O)
Figure 1
December 2013
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