Dealer Sales/Service Authorization; Iv. Educational Training; Training Program Overview - Canon imagerunner advance C9075 PRO Service Manual

Canon
III.

Dealer Sales/Service Authorization

To become authorized and maintain authorization to sell and service the
imageRUNNER ADVANCE C9000 Series and imageRUNNER ADVANCE
C7000 Series, each Authorized Dealer location must have at least two (2)
employees who have successfully completed the imageRUNNER ADVANCE
C9000 Series Training Program and received certification.

IV. Educational Training

A.

Training Program Overview

The learning path for the new imageRUNNER ADVANCE products has been
designed to build the knowledge and skills of your support professionals in a
way that will impact your customers in the most positive manner, both in the
support of the product and the solutions you offer. The learning path (see
diagram below) will start with a comprehensive blended imageRUNNER
ADVANCE Systems program to build the foundation of the new user
interfaces and the expanded product functionality. The learning path for the
imageRUNNER ADVANCE C9000 Series and imageRUNNER ADVANCE
C7000 Series product then concludes with a blended program focused on
either the knowledge and skills needed for your Technicians or the
knowledge and skills needed for your System Engineer.
imageRUNNER ADVANCE Systems
Training Program
(Blended – Online & 3 Day Classroom)
Most of the training for the imageRUNNER ADVANCE training programs is a
blended format where all of the theoretical information is learned through
online modules and is reinforced with a hands-on classroom experience.
The learning path is designed in two distinct paths, one for Technicians and
one for System Engineers:
The imageRUNNER ADVANCE Systems Training program is the
foundational program, serving as the gateway course, and is required to
complete either the Technician or System Engineer learning path.
Technicians and System Engineers will learn in the imageRUNNER
ADVANCE Systems course everything from key operations, security, send
features, network expansion and printing options.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Rev. 2
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
imageRUNNER ADVANCE C9000 Series
(Blended – Online & 4 Day Classroom)
imageRUNNER ADVANCE Solutions
Training Program
(Online Course)
March 2015
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