Dealer Sales/Service Authorization - Canon imagerunner advance C9065S PRO Service Manual

Canon
V.

Dealer Sales/Service Authorization

To become authorized and maintain authorization to sell and service the
imageRUNNER ADVANCE C9000S PRO Series, each Authorized Dealer
location must have at least two (2) Technicians who have successfully completed
the following courses:
• The imageRUNNER ADVANCE 3 day, Systems course (a perquisite for the
imageRUNNER ADVANCE C9000, 4 day, Training Program)
• The imageRUNNER ADVANCE C9000 PRO / C7000 Series, 4 day, Print
Engine and Accessories Hardware Training Program.
• The PRISMAsync 3 day Hardware Training Program. (formally known as the
imagePRESS C7010VPS Series Hardware Training Program)
The PRISMA
PRISMAaccess (formally known as imagePRESS C7010VPS Series Systems
Training Program) is recommended for a systems engineer but is not required to
sell or service the imageRUNNER ADVANCE C9000S Series product. However
The PRISMA Systems Training course is required to sell and service the Océ
PRISMAprepare and Océ PRISMAaccess software. In addition PRISMA
Systems Training is required to receive support for Océ PRISMAprepare and
Océ PRISMAaccess
By meeting these requirements, a dealer can be confident that their service
department has the skills and knowledge needed to be successful in servicing
and supporting the imageRUNNER ADVANCE C9000S PRO Series.
In keeping with our current support policy, only those technicians who have
successfully completed or who are enrolled in the training program will be entitled
to live, phone-based support through our Technical Support Center (TSC). Self-
Service Support (software downloads, knowledgebase, support forums, technical
publications) will continue to be available through our e-Support website for all
technicians.
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Revision 2
imageRUNNER ADVANCE C9000S PRO Series Service Guide
Systems Training, which includes PRISMAprepare and
March 2015
Page 16