Dealer Sales/Service Authorization Requirements; Technician/System Engineer Requirements - Canon Color imageRUNNER C5185 Series Service Manual

II.

Dealer Sales/Service Authorization Requirements

A. Technician/System Engineer Requirements
To become authorized and maintain authorization to service a Color
imageRUNNER device, each Authorized Reseller's location must have at least
one employee who has successfully completed the appropriate Color
imageRUNNER device Training Program and received certified status.
For a Canon copier dealership, a System Engineer
connectivity products should have the following basic job functions:
•
Systems integration (pre-sale and post-sale)
•
Installation
•
Education of customers and dealership personnel
•
Troubleshooting
In order to successfully perform these tasks, it is crucial that the SE have
strong computer skills and working knowledge in the following areas (listed in
order of importance):
•
The major computer platforms (IBM compatible and Macintosh)
•
Computer hardware (including cabling)
•
Computer software (including drivers)
•
Operating systems
o Windows NT 4.0 Workstation/Server
o Windows 2000 Professional/Server/Advanced Server
o Windows XP Home/Professional (32 bit)
o Windows XP Professional x64 (64 bit)
o Windows Server 2003 (32 bit and 64 bit versions)
o Mac OS versions 10.1.5 and up (PS/PCL)/10.2.8 – 10.4.2 (UFR II)
•
Network Operating Systems:
o Novell NetWare 3.x, 4.x, 5x, and 6.x
o Windows NT/2000/2003
o Mac OS X
•
Protocols:
o TCP/IP
o IPX/SPX
o NetBIOS
o AppleTalk
o Printing
o Scanning
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A System Engineer (SE) is a professional title often used by hardware vendors for individuals who perform systems related tasks,
such as analysis, design, and programming. System Engineers are also often involved in pre-sales activities.
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
Rev. 3
Color imageRUNNER C5185/C4580/C4080 Series Service Guide
11
(SE) working with Canon
April 2008
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