View Microinverter Information; View Envoy Information; Open A Connection For Enphase Troubleshooting - enphase IQ Envoy Installation And Operation Manual

View Microinverter Information

Under Microinverters, the screen displays:
The number to the left of the word Detected indicates the number of microinverters detected by this
•
Envoy.
The number to the left of the word Communicating indicates the number of microinverters
•
communicating with this Envoy.
The number to the left of the words Producing Power indicates the number of microinverters
•
communicating with this Envoy.

View Envoy Information

Under Envoy, the screen lists the Envoy serial number, time zone, and connection information that varies
depending on Internet connection type, and version information.

Open a Connection for Enphase Troubleshooting

Under Connection to Enphase Support, there is an option to open a connection to allow Enphase to perform
remote troubleshooting
If you contact Enphase Customer Support, Enphase personnel may ask you to open a secure connection for
diagnostic purposes.
To open secure connection so Enphase support personnel can remotely troubleshoot this system,
•
select Open Connection.
To close the secure connection, select Close Connection.
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33 © 2017 Enphase Energy Inc.
IQ Envoy Installation and Operation
141-00039 Rev 01